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This Law regulates public relations in the field of public services.
Chapter 1. GENERAL PROVISIONS
Article 1. The basic concepts used in this Law
The following basic concepts are used in this Law:
1) The State Corporation "Government for Citizens" (hereinafter – the State Corporation) is a legal entity established by decision of the Government of the Republic of Kazakhstan to provide public services in accordance with the legislation of the Republic of Kazakhstan, organize work on accepting applications for the provision of public services and issuing their results to the service recipient on the principle of "one window", ensuring the provision of public services services in electronic form;
1-1) authorized body in the field of informatization – the central executive body responsible for the management and inter-sectoral coordination in the field of informatization and "electronic government";
1-2) partnership agreement – an agreement concluded by a State Corporation with business entities that meet the requirements and have been selected by the authorized body in the field of public services to provide services for accepting applications for public services and issuing their results to the service recipient;
1-3) a partner organization is a business entity that has concluded a partnership agreement in accordance with this Law;
1-4) the principle of "one application" is a form of public service provision that provides for a combination of several public services provided on the basis of a single application;
2) the principle of "one window" is a form of centralized provision of public services, providing for minimal participation of the service recipient in the collection and preparation of documents for the provision of public services and limiting his direct contact with service providers;
2-1) a hidden public service is a public function that meets the criteria of a public service, but is not included in the register of public services;
3) service recipient – individuals and legal entities, with the exception of central state bodies, foreign institutions of the Republic of Kazakhstan, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, towns, villages, rural districts;
4) service provider – central state bodies, foreign institutions of the Republic of Kazakhstan, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, towns, villages, rural districts, as well as individuals and legal entities providing public services in accordance with the legislation of the Republic Kazakhstan;
4-1) socially significant service is a public service provided on a continuous basis and aimed at satisfying the legitimate interests of society;
4-2) the mobile application of a State Corporation is an object of informatization for the provision of public services through video communication with a State Corporation;
5) public service is one of the forms of realization of individual state functions or their totality, carried out on the request or without the request of service recipients and aimed at realizing their rights, freedoms and legitimate interests, providing them with appropriate tangible or intangible benefits;
5-1) additional service to the public service – a service provided individually at the request of the service recipient in addition to the public service;
6) excluded by the Law of the Republic of Kazakhstan dated 11/25/2019 No. 272-VI (effective ten calendar days after the date of its first official publication);
7) excluded by the Law of the Republic of Kazakhstan dated 07/14/2022 No. 141-VII (effective ten calendar days after the date of its first official publication);
8) register of public services – a classified list of public services;
9) Unified Contact Center is a legal entity designated by the authorized body in the field of public services, performing the functions of an information and reference service for providing information to service recipients on the provision of public and other services, as well as information to state bodies on the provision of information and communication services;
10) information system for monitoring the provision of public services – an information system designed to automate and monitor the process of providing public services, including those provided through the Government for Citizens State Corporation;
10-1) pilot project in the field of public services – the process of testing changes in processes and approaches in the provision of public services;
11) public monitoring of the quality of public services – the activities of individuals, non-profit organizations to collect and analyze information on the level of quality of public services and develop recommendations;
12) assessment of the quality of public services – activities to determine the effectiveness of measures to provide service recipients with affordable and high-quality public services provided by central government agencies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, towns, villages, rural districts;
13) excluded by the Law of the Republic of Kazakhstan dated 04/06/2024 No. 71-VIII (effective upon expiration of sixty calendar days after the date of its first official publication).
14) the authorized body for the assessment and control of the quality of public services – the central state body that carries out activities within its competence for the assessment and control of the quality of public services;
15) automation of the process of rendering public services – the procedure for converting the administrative processes of the service provider to ensure the provision of public services in electronic form;
16) excluded by the Law of the Republic of Kazakhstan dated 07/14/2022 No. 141-VII (effective ten calendar days after the date of its first official publication);
17) the authorized body in the field of public services – the central state body responsible for the management and inter-sectoral coordination in the field of public services;
17-1) proactive service – a public service provided without the application of the service recipient at the initiative of the service provider;
17-2) reengineering – transformation of the current workflow in order to improve the efficiency, quality and effectiveness of the organization's activities;
17-3) a stationary subscriber device is a means of communication that provides transmission or reception at a distance of information specified by the subscriber using electrical signals transmitted by wires or radio signals;
17-4) cellular subscriber device – a means of communication of individual use that generates electrical communication signals for transmitting or receiving information specified by the subscriber and connected to the network of a cellular operator that does not have a permanent geographically determined location within the serviced territory, operating in cellular networks;
18) excluded by the Law of the Republic of Kazakhstan dated 05/24/2018 No. 156-VI (effective ten calendar days after the date of its first official publication);
19) the e-government web portal is an information system that represents a single window of access to all consolidated government information, including the regulatory framework, and to public services, services for issuing technical specifications for connection to the networks of natural monopoly entities and services of quasi-public sector entities provided in electronic form.
A footnote. Article 1 as amended by the Laws of the Republic of Kazakhstan dated 11/23/2015 No. 417-V (effective after ten calendar days after the date of its first official publication); dated 11/24/2015 No. 419-V (effective from 01.01.2016); dated 11/17/2015 No. 408-V (effective from 03/01/2016); from 05/24/2018 No. 156-VI (effective ten calendar days after the date of its first official publication); dated 11/25/2019 No. 272-VI (effective ten calendar days after the date of its first official publication); dated 07/14/2022 No. 141-VII (effective after ten calendar days after the date of its first official publication); dated 04/19/2023 No. 223-VII (effective after ten calendar days after the date of its first official publication); dated 12/23/2023 No. 50-VIII (effective after sixty calendar days days after the day of its first official publication); dated 04/06/2024 No. 71-VIII (effective sixty calendar days after the day of its first official publication).
Article 2. Legislation of the Republic of Kazakhstan in the field of public services
1. The legislation of the Republic of Kazakhstan in the field of public services is based on the Constitution of the Republic of Kazakhstan, consists of this Law and other regulatory legal acts of the Republic of Kazakhstan.
2. If an international treaty ratified by the Republic of Kazakhstan establishes rules other than those contained in this Law, the rules of the international treaty shall apply.
Article 3. Purpose and principles of the provision of public services