Appeal Procedure
The procedure for appealing against decisions, actions (inaction) of the authorized body and (or) its officials, akims of rural districts, centers (or) of their employees regarding the provision of public services
Appeal of decisions, actions (inaction) of the authorized body and (or) its officials, centers, akims of rural districts and (or) their employees on the provision of public services is carried out by appeal:
1) directly to the head of the authorized body, centers, akimat of the rural district.
2) to the “helpline” of the Department of Employment and Social Programs of the city of Karaganda 8 (7212) 30-02-30;
4) with a written complaint to the office of the Department of Employment and Social Programs of the city of Karaganda at the address: 100012, Karaganda, Pospelova St., 16
The complaint shall indicate the last name, first name, and also, if desired, the patronymic of the service recipient, mailing address. The complaint must be signed by the service recipient. When filing a complaint, the name of the subject or position, surname and initials of the official whose actions are appealed, motives of appeal and requirements are indicated.
The service recipient who has filed a written complaint is issued a coupon indicating the date and time, last name and initials of the person who accepted the complaint.
The accepted complaint is considered within the time limits established by the Law of the Republic of Kazakhstan dated April 15, 2013 “On public services”.
The results of the consideration of the complaint of the service recipient are reported in writing.
In cases of disagreement with the results of the provided public service, the service recipient has the right to apply to the court in the manner prescribed by law.