The Department of Employment and Social Programs of the city of Karaganda is a service provider of 20 types of public services (4 - through the Employment Center of the Akimat of the city of Karaganda, 15 - on an alternative basis, 1 service through the State Corporation "Government for Citizens").
As of January 1, 2022, the Department of Employment and Social Programs of the City of Karaganda provided 25,605 public services, which is a decrease of 5,894 services or 23% compared to the same period in 2020 (19,711 services).
Of these: 2,754 services were provided through the State Corporation "Government for Citizens" (2,943 services in 2020), a decrease of 189 services or 6%; 6,959 services were provided in electronic format (1,417 services in 2020), an increase of 5,542 services or 80% (1 was provided through the e–government portal 849 services, through information systems – 5,110).
In order to increase the share of public services in electronic format, an action plan has been approved to organize the transition to an electronic form of provision, which covers not only the processes of providing services in electronic format, but also their popularization, as well as a schedule of public awareness on accessible mass media and social Internet platforms.
A customer self-service zone has been organized with the prompt support of consultants not only to receive online services, but also to receive EDS.
In addition, in order to raise public awareness, work was carried out on an ongoing basis to increase the awareness of service recipients about the procedure for providing public services, including through the media. As part of this, materials were published in the media during the reporting period, seminars were held, events to explain the forms of public services, training seminars for employees providing public services, public service fairs, etc. others . 148 events were held covering 1,189 people.
In 2021, during an unscheduled audit of the State Institution "Department of Informatization, Provision of Public Services in the Karaganda region" for the 1st quarter of 2021, unreliable data were revealed in the report on the following public services:
- "Assistance to job seekers and the unemployed" (according to the reporting data, 2040 services and 135 services were provided through the KSU "Employment Center of the Akimat of the city of Karaganda" through the e-government web portal"egov.kz ". In fact, 749 services were provided, and 1,291 services were provided through the Electronic Labor Exchange portal "enbek.kz "), which refers to the information system of the service provider;
- "Registration of documents for the provision of services of an individual assistant to the disabled of the first group with difficulty in movement": according to the reporting data, 1,030 services were provided, 1007 services were actually provided. The difference amounted to 23 services, requiring documents from service recipients, the provision of which is not regulated by standards (rules) for the provision of public services. In the package of necessary documents for the provision of public services, together with the statements of K.K. Syzdykov dated 02/18/2021 and T. Nusupbekova. from 03/01/2021, which were received through the Government for Citizens Group of Companies, copies of documents certifying the identity of service recipients were filed.
- "Registration of documents for the provision of special social services in medical and social institutions (organizations), "Registration of documents for the provision of special social services in home care", "Registration of citizens affected by nuclear tests at the Semipalatinsk nuclear test site, payment of one-time state monetary compensation, issuance of certificates": violations have been revealed business processes for the provision of public services.
At the same time, it should be noted that there are no complaints from service recipients about the quality of services provided.
According to the results of 2021, adjustments were made to the report on public services.