The State Institution "Department of Employment and Social Programs of Karaganda city" is a service provider of 18 types of public services (3 - through the Employment Center of the Akimat of Karaganda city, 14 - on an alternative basis, 1 - through the State Corporation "Government for Citizens").
As of January 1, 2021, the State Institution "Department of Employment and Social Programs of Karaganda city" 24,071 public services were provided, which is a decrease of 41,838 services or 63% compared to the same period in 2019 (65,909 services).
Of these: through the State Corporation "Government for Citizens", 2,943 were provided (in 2019 – 4,648 services), a decrease of 1,705 services or 37%; 1,417 services were provided in electronic format (in 2019 – 7 services), an increase of 1,410 services or 201% (1,417 services were provided through the e-government portal).
In order to increase the share of public services in electronic format, an action plan has been approved to organize the transition to an electronic form of provision, which covers not only the processes of providing services in electronic format, but also their popularization, as well as a schedule of public awareness on accessible media and social Internet platforms.
A customer self-service area has been organized with the prompt support of consultants not only to receive online services, but also to receive EDS.
During the reporting period, 452 motivated refusals were provided (386 in electronic form, 66 in paper form), of which:
For the state service "Appointment of targeted social assistance" for the following reasons:
- exceeding the poverty line;
- the decision of the precinct commission;
- the applicant's refusal from the TSA.
In addition, in order to raise public awareness, work was carried out on an ongoing basis to increase the awareness of service recipients about the procedure for providing public services, including through the media. As part of this, materials were published in the media during the reporting period, seminars were held, events to explain the forms of public services, training seminars for employees providing public services, public service fairs, etc. others . 64 events were held with coverage of 772 people.