In accordance with subparagraph 1) of Article 10 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", I ORDER:
1. Approve:
1) Rules for the provision of public services "Registration of documents for the provision of special social services in medical and social institutions (organizations)" according to Appendix 1 to this order;
2) Rules for the provision of public services "Registration of documents for the provision of special social services in home care" according to Appendix 1 to this order.
2. The Department of Social Services Policy Development of the Ministry of Labor and Social Protection of the Population of the Republic of Kazakhstan in accordance with the procedure established by law to provide:
1) state registration of this order in the Ministry of Justice of the Republic of Kazakhstan;
2) placement of this order on the Internet resource of the Ministry of Labor and Social Protection of the Republic of Kazakhstan after its official publication;
3) within ten working days after the state registration of this order, submission to the Department of the Legal Service of the Ministry of Labor and Social Protection of the Republic of Kazakhstan of information on the implementation of measures provided for in subparagraphs 1) and 2) of this paragraph.
3. Control over the execution of this order shall be entrusted to the Vice-Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan, E.M. Aukenov.
4. This order shall enter into force upon the expiration of ten calendar days after the date of its first official publication.
Minister of Labor and
social protection of the population
Of the Republic of Kazakhstan B. Nurymbetov
AGREED
Ministry of Digital Development,
Innovation and Aerospace Industry
Republic of Kazakhstan
Appendix 1
to the order
Minister of Labor and
Social Protection of the Population
Of the Republic of Kazakhstan
dated May 28, 2020 No. 197
Rules for the provision of public services "Registration of documents for the provision of special social services in medical and social institutions (organizations)"
Chapter 1. General provisions
1. These Rules for the provision of public services "Registration of documents for the provision of special social services in medical and social institutions (organizations)" (hereinafter – the Rules) are developed in accordance with subparagraph 1) of Article 10 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services" and define the procedure for the provision of public services "Registration of documents for the provision of special social services in medical and social institutions (organizations)" (hereinafter - the public service).
2. The state service is provided by the local executive bodies of the cities of Nur-Sultan, Almaty and Shymkent, districts and cities of regional significance (hereinafter referred to as the service provider) to individuals (hereinafter referred to as the service recipient) in accordance with these Rules.
Acceptance of the application and issuance of the result of the provision of public services are carried out through:
1) non-profit Joint Stock Company "State Corporation "Government for Citizens" (hereinafter - the State Corporation);
2) the service provider.
Chapter 2. The procedure for the provision of public services
3. To receive a public service, an individual (or his legal representative) applies to a service provider or a State Corporation at the place of residence by submitting an application in accordance with Annexes 1 or 2 to these Rules with the attachment of documents specified in the list of documents required for the provision of public services of the standard of public services according to Annex 3 to these Rules.
4. The list of basic requirements for the provision of public services, including the characteristics of the process, form, content and result of the provision, as well as other information, taking into account the specifics of the provision of public services, is given in the standard of public services in accordance with Annex 3 to these Rules.
5. The total period for reviewing documents and issuing the results of the provision of public services from the date of receipt and registration of the package of documents by the service provider is seventeen working days.
6. When submitting a full package of documents provided for by the state service standard, the service recipient is issued:
in a State corporation - a receipt for the receipt of the relevant documents;
the service provider has a coupon indicating the date of registration and receipt of the state service, the surname and initials of the person who accepted the documents.
7. In a State corporation, the issuance of ready-made documents of the service recipient is carried out upon presentation of an identity document (or its representative under a power of attorney notarized by a notary or an official performing notarial actions).
Documents not issued on time due to the absence of the applicant's (representative's) request are stored in the State Corporation for one month, after the expiration of this period they are returned to the service provider as unclaimed. When the service recipient applies after one month, at the request of the State Corporation, the service provider within one working day sends the finished documents to the State Corporation for issuance to the service recipient.
8. In cases when the service recipient submits an incomplete package of documents in accordance with the state service standard and (or) expired documents, the service provider, the State Corporation refuses to accept the application and issues a receipt for refusal to accept documents in accordance with Annex 4 to these Rules.
9. If the package of documents specified in the public service standard complies, the service provider's specialist enters the automated information system "E-Sobes" (hereinafter – AIS "E-sobes") data from the application of the person (family) who is in a difficult life situation.
10. Information about the stage of public service provision is received in an automated mode from AIS "E-Sobes" to the information system for monitoring the provision of public services.
11. When applying to a State Corporation, the day of receipt of documents is not included in the deadline for the provision of public services, while the result of the provision of public services by the service provider is provided to the State Corporation the day before the end of the period for the provision of public services.
12. After accepting a written application and documents provided for by the standard of public services, on behalf of the service provider, a social worker within ten working days evaluates and determines the need for special social services.
The conclusion of a social worker on the assessment and determination of the need for special social services is drawn up within one working day from the date of the assessment and determination of the need.
13. The service provider makes a decision on the provision of special social services within three working days from the date of receipt of the conclusion of the social worker on the assessment and determination of the need for special social services.
14. After making a decision on the provision of special social services, the service provider at the place of residence of the service recipient within two working days, in case of lack of priority, prepares a referral to a stationary type organization, or a notification of queuing.
15. The result of the provision of public services is a notification of the execution of documents in any form indicating the period for the provision of special social services in stationary and semi-stationary organizations, or a reasoned response to the refusal to provide public services in the cases and on the grounds provided for in paragraph 16 of these Rules.
16. If there are grounds for refusal to provide public services provided for by the standard of public services, the service provider or the State Corporation sends a response to the service recipient indicating the reasons for the refusal.
Chapter 3. The procedure for appealing decisions, actions (inaction) of the service provider and (or) its officials, the State Corporation and (or) their employees on the provision of public services
17. Appeal against decisions, actions (omissions) of the service provider and (or) its officials, the State Corporation and (or) their employees on the provision of public services: the complaint is filed to the head of the service provider, the State Corporation at the addresses specified in the standard of public services in accordance with Annex 3 to these Rules.
The complaint is filed in writing by mail or on purpose through the office of the service provider or the State Corporation.
Confirmation of acceptance of the complaint is its registration (stamp, incoming number and date) in the office of the service provider or State Corporation, indicating the surname and initials of the person who accepted the complaint, the date and place of receipt of the response to the complaint.
The complaint of the service recipient received by the service provider or the State Corporation is subject to consideration within 5 (five) working days from the date of its registration.
In case of disagreement with the results of the rendered public service, the service recipient submits a complaint to the authorized body for evaluation and quality control of the provision of public services.
The complaint of the service recipient received by the authorized body for the assessment and control of the quality of public services is subject to consideration within 15 (fifteen) working days from the date of its registration.
In cases of disagreement with the results of the rendered public service, the service recipient applies to the court in accordance with the procedure established by the legislation of the Republic of Kazakhstan.
Appendix 1
to the Rules for the provision
of public services
"Registration of documents
for the provision of special
social services in medical
and social institutions
(organizations)"
Form
To the head of the local executive body or
a state organization authorized by the local executive body