"TURKISTAN-109" - THE FOCUS OF RESIDENTS APPEALS

Deputy minister of internal affairs of the Republic of Kazakhstan Saken Sarsenov and governor of Turkestan region Umirzak Shukeyev got acquainted with the work of the Unified contact center-109, which is organized under the city akimat and gave a positive assessment.

According to the mayor of Turkestan Rashid Ayupov, who informed about the work of the new center, operators receive complaints and suggestions from residents of the city around the clock. In addition, the city administration launched a social media project "Ashyk Akimdik", "Halyktyk Akimdik". By using these systems, residents will be able to save valuable time without visiting local executive bodies.

All requests and complaints are accepted and registered by service 109. Based on the results of responding to appeals and complaints from residents, employees of the mayor's office, in particular the mayor of the city and his deputies, are charged "qualifying interest". They can be tracked on special led screens installed in the regional and city akimats, as well as in the unified contact center 109 and a special program. As of today, out of 5,274 requests received by the Call center, 99% have already found their solution.

At the same time, 200 video surveillance cameras have been installed in Turkestan as part of the "Safe city" project. Video surveillance cameras that work on the principle of 24/7, keep statistics on recognition based on search and display, biometric face recognition, determine the mask mode during quarantine, and also allow you to detect a mass gathering of people and inform the competent authorities about illegal actions.

Press service of the governor of Turkestan region