Summary information on the consideration of complaints about violations of human rights and freedoms for 4 months of 2023

         During this period we received 1,767 appeals, or an average of 22 applications per day.

         The predominant number of appeals were received electronically via e-Otinish (77%).

         The content of applications is diverse, most of them refer to actions (inaction) of law enforcement agencies - 26.7% and disagreement with judicial acts - 27%.

         Complaints about violation of rights to work, health care, housing rights, social security, minors, persons with disabilities, etc. are registered.

         Out of total number of appeals (1767), 9% (160) were positively satisfied, explanations were given on 63% (1114) appeals, the rest are in progress.

         One example of positive consideration is the appeal of citizen T., residing in a neighboring country, about inaction of local executive body and assistance in obtaining a document.

         As a result of the National Center's work, the applicant received the duplicate birth certificate he had requested.

         Appeals continue to be lodged against judicial decisions that have entered into legal force. In accordance with the Constitution and other normative legal acts, justice is administered only by the courts and no other State bodies are entitled to interfere. In this connection, applicants are instructed that interference in the administration of justice is inadmissible.

         To organize assistance in filing appeals, the National Center has developed a corresponding video instruction, link https://www.gov.kz/memleket/entities/ombudsman/press/media/details.

         In addition, citizens ask for personal reception. During this period, A.E. Lastayev carried out 32 receptions. The management and staff of the National Human Rights Center receive citizens every day.

         It should be noted that in order to respond promptly to human rights violations, since October 2022 the Ombudsman's representatives have been working in the regions, to whom applicants can file a complaint and make an appointment to see them. Contact information for the Representatives can be found at https://www.gov.kz/memleket/entities/ombudsman/about/structure.

         If you have any questions relating to human rights protection, you can contact the Call Center of the National Center for Human Rights at 74-01-69.

         You can make an appointment by phone at 74-05-46.

         Written applications are accepted by the office at 74-05-48.