Over 1.5 years, the Committee for consumer protection received more than 12 thousand complaints from Kazakhstanis

As the Minister of trade and integration Bakhyt Sultanov told the public during the reporting meeting,in 2019, the consumer protection authorities received more than 6 thousand appeals from Kazakhstan. The same amount for 6 months of the current year.

Citizens most often report violations in the provision of financial, medical, transport and household services, housing and utilities, and retail trade. Since the beginning of the year, we have received requests for refunds for canceled concerts, Toi or tour trips.

So, for the 6 months of 2020, 23 requests were received for canceled events totaling 709,620 tenge, of which 449,620 tenge was returned. Tickets were purchased for concerts of the group "Hands Up", L. Uspenskaya in the city of Nur-Sultan, for The festival of "Folk art" in Belgorod, for performances of the Astana Opera theater and other events, via the website "ticketon.kz", Yandex mail, concert hall ticket offices.

We received 50 requests for refunds for failed celebrations of various family celebrations in restaurants and cafes for a total amount of more than 8,810,000 tenge. Of these, the refund was made in the amount of 7,895,000 tenge, while the rest of the requests are still being processed.

A series of legal proceedings were held against Bek air on the basis of claims from the Ministry to refund the cost of tickets for canceled flights. The claims were fully satisfied by the court. This is the interests of 990 consumers in the amount of more than 60 million tenge.

The consumer protection Committee of the MTI RK is negotiating with SCAT, Air Astana and FlyArystan airlines to refund the cost of tickets for canceled flights.