Consumer protection bill approved by the Senate

The Senate approved a bill on consumer protection.
The package of amendments to the bill was formed on the basis of the UN's unshakeable principles on consumer protection dated December 22, 2015. This:
- ensuring proper protection of its population as consumers;
- encouraging entrepreneurs to strictly adhere to ethical standards of behavior, supporting customer-oriented businesses;
- promoting the creation of independent consumer groups, strengthening public control;
- introduction of effective mechanisms for consumer dispute resolution and consumer legal protection.

In particular, the draft law provides for the introduction and creation of new regulations and formats:
- 3-stage complaint handling system;
- liability of entrepreneurs for non-placement of contacts of the seller, the authorized body and subjects of pre-trial settlement in the places of sale of goods, works and services, as well as for refusal to exchange goods or return money and ignoring the consumer's claims;
- list of representatives of the legitimate interests of consumers and subjects of pre-trial settlement;
- mechanisms for consideration of appeals at the stages of the seller, subjects of pre-trial settlement and the authorized body;
- Unified information system for receiving complaints in the field of consumer protection;
- Interdepartmental Council for consumer protection under the Government of the Republic of Kazakhstan.