Draft law on consumer protection approved by the Majilis

The Majilis approved the draft law on consumer protection in the second reading.
The package of amendments to the bill was formed on the basis of the UN's unshakeable principles on consumer protection of December 22, 2015. This:
- ensuring proper protection of its population as consumers;
- encouraging entrepreneurs to strictly observe ethical standards of behavior, supporting customer-oriented businesses;
- promoting the creation of independent consumer groups, strengthening public control;
- introduction of effective mechanisms for consumer dispute resolution and consumer legal protection.

In particular, the draft law provides for the introduction and creation of new regulations and formats:
- 3-stage complaint handling system;
- liability of entrepreneurs for non-placement of contacts of the seller, the authorized body and subjects of pre-trial settlement in the places of sale of goods, works and services, as well as for refusal to exchange goods or return money and ignoring the consumer's claims;
- list of representatives of the legitimate interests of consumers and subjects of pre-trial settlement;
- mechanisms for consideration of appeals at the stages of the seller, subjects of pre-trial settlement and the authorized body;
- Unified information system for receiving complaints in the field of consumer protection;
- Interdepartmental Council for consumer protection under the Government of the Republic of Kazakhstan.