The Committee for consumer protection will assist citizens in returning money for unproven services by entrepreneurs

Due to restrictions on leaving the country and holding family celebrations and other events, some Kazakhstanis found themselves in a difficult situation.

In this regard, the consumer protection Committee explains.

For example, citizens have signed contracts for the provision of services with tourist organizations, restaurants, etc.the corresponding prepayment was Made, and in some cases the services were paid in full.

At the same time, tourist operators, owners of sports, entertainment and cultural institutions are not in a hurry to return funds for unproven services.

At the same time, as practice shows, contracts concluded with consumers for the provision of services are drawn up in violation of the requirements of the Law of the Republic of Kazakhstan "on consumer protection".

In this regard, the Committee on consumer protection, first of all, calls on entrepreneurs to follow the requirements of legislation on consumer protection and concluded contracts and in case of failure to provide services – to return money to consumers.

Secondly, the Committee intends to provide legal advice to all citizens whose rights are violated by unscrupulous entrepreneurs.

To do this, citizens can contact the regional departments of the Committee. Departments will provide consulting assistance in drafting a pre-trial letter of claim and a statement of claim to the court, as well as employees of departments can participate in the courts as a third party.

Contact information for regional consumer protection departments can be found at the following link http://www.gov.kz/memleket/entities/mti-kzpp/about/structure/191/1?lang=ru.

In addition, you can contact the Committee via the kzpp_bot telegram bot and the e-government portal egov.kz.