The rating of the most problematic areas of services is indicated

The Kazakh consumer is the most unprotected subject in the market of goods and services, and his rights are violated daily and everywhere.
Every year, the number of complaints about the poor quality of service from entrepreneurs and sellers is growing.
From July to October 2020, a sociological study was conducted among the population of the Republic of Kazakhstan in the field of consumer rights protection. The purpose of the survey was to determine the level of satisfaction of the population with certain types of services, as well as to identify the level of consumer literacy of Kazakhstanis.
The respondents evaluated 20 branches of trade and services. It turned out that the percentage of satisfaction of residents of the country is above average (67%). Based
on the survey, the top 5 problematic areas of services were identified, in which the consumer rights of citizens are regularly violated.
Medical services are leading in this list, 45.9% of consumers are dissatisfied with the quality of services provided.
43.2% of the surveyed consumers are not satisfied with the services of railway transport
42% of consumers are not satisfied with the services of intercity/international, road transport, including taxis.
41.6% of the surveyed consumers are not satisfied with the services of educational centers.
Completing the top five unsatisfied services is a communication service that 35.9% of the surveyed consumers are not satisfied with.
There are a lot of complaints about the tourism industry, public catering, housing and communal services and other areas.
There were no complaints to the construction organizations in the KZPP. They are sent directly to the Committee for Construction and Housing and Communal Services of the Ministry of Industry and Infrastructure Development of the Republic of Kazakhstan, which oversees all issues of the construction industry.
67.5% of respondents believe that everything has become better in the sphere of state regulation of consumer protection.
Based on the results of the study, the Committee has developed a number of recommendations. State agencies are invited to strengthen explanatory work in all areas of consumer protection. It is important to maintain and create a competitive environment in the service sector by influencing the image of the enterprise, organization, service provider. This will help to improve the quality of goods and services and reduce the number of consumer complaints. It is recommended to conduct training in the basics of consumer literacy in schools, colleges, universities, among consumers.
The existing problems in the field of consumer protection have shown the need to continue legislative reforms. In particular, in 2021, the development of the 2nd package of amendments to the Law "On Consumer Rights Protection" began.