In the first half of 2026, 1.5 billion tenge was returned to consumers

Based on the results of the first half of 2026, as a result of the work carried out on consumer rights protection, 1.5 billion tenge was returned to consumers through the exchange and return of goods. This figure is 15.3% higher compared to the same period in the first half of 2025.

Following the review of appeals, the claims of 15 thousand consumers were satisfied, and 15.4 thousand consumers received legal assistance and consultations. In addition, the appeals of 12 thousand consumers were forwarded to authorized state bodies for consideration within their competence.

Based on consumer appeals, territorial departments conducted 776 inspections. As a result, 892 administrative cases were initiated, and administrative fines totaling 17.3 million tenge were imposed.

Thanks to the intervention of the Department of Trade and Consumer Rights Protection in the Mangystau Region, a dispute under a shared participation agreement concluded with the housing construction cooperative «Tuha Development» was settled out of court. As a result, more than 14 million tenge was returned to the consumer.

In the city of Shymkent, following the work carried out related to identified defects in an apartment purchased from «Kanfar Building» LLP, 15.1 million tenge was returned to the consumer.

One of the most high-profile cases was the appeal of a consumer who purchased a Lexus LX 600 from «Toyota Tsusho Kazakhstan Auto» LLP. Thanks to legal support from the Department, the consumer was fully refunded the amount of 79,490,000 tenge.

In addition, within the framework of the «Sapaly Onim» project, based on the results of work to identify substandard and dangerous products in the first half of 2026, out of 874 types of products examined, violations of legal requirements were identified in 623 items. Of these, 84% of violations are related to non-compliance with product labeling requirements, and 16% — to violations of sanitary and epidemiological requirements. Based on the identified facts, measures were taken against 462 business entities in accordance with current legislation.