The consumer protection Committee is taking measures to reimburse consumers of the Wildberries online store

The Committee for consumer protection of the Ministry of trade and integration of the Republic of Kazakhstan (hereinafter - CCP), together with the executives of the Wildberries online store, is working to return funds to consumers of the Republic of Kazakhstan - customers of this store.

In total, from the second half of September to this, the CCP day received more than 90 complaints from citizens about the online store with the amount of 3.9 million tenge.

As a result of the action taken by the CCP (negotiations, official correspondence), 66 consumers have already received a refund in the amount of 3.2 million tenge. The remaining consumers who applied to the CCP will be refunded by the end of October 2020.

According to the Wildberries online store, when making a refund, the funds are transferred on the same day, then the Bank credits the funds to the consumer. The current delay in transferring funds is due to technical problems of the Bank that serves Wildberries accounts.

We note that the total number of consumers in the Republic of Kazakhstan waiting for a refund from the Wildberries online store is not known. In this regard, in case of non-return of funds by this company, please contact the CCP or the regional Department for consumer protection, as well as file a complaint online: via the telegram bot @kzpp_bot or the e-government portal.