Regular Flight Restriction Information

In order to prevent the occurrence and spread of coronavirus infection in the Republic of Kazakhstan, by the decision of the interdepartmental commission of the Republic of Kazakhstan headed by the Deputy Prime Minister of the Republic of Kazakhstan, Eraly Tugzhanov, the number of regular flights operated to the following countries was reduced: Germany, Great Britain, the Netherlands, Hungary, Czech Republic, Poland, Turkey, Ukraine, Belarus, UAE and Georgia.
As part of the work to prevent the occurrence and spread of coronavirus infection in the Republic of Kazakhstan, a meeting was held on March 12, 2020 with the participation of representatives of foreign airlines. Due to the reduction in the number of flights operated, it was recommended that foreign airlines issue full ticket refunds or rebookings without fines.
Due to the reduction in flights, passengers with tickets for canceled flights from March 16 this year can issue a return ticket at the place of purchase. For all questions, passengers can contact the airline at the following numbers:
Turkish Airlines: +7 727 3123250, 51, around the clock;
Belavia: +7 7172 320241, from 09-00 a.m. until 7 p.m .;
“Fly Dubai”: +7 800 070 2833, (call is free from a mobile phone), round the clock;
Etihad Airways: +7 800 5556248, around the clock;
Pegasus Airlines: +7 705 5558444, around the clock;
Uzbekistan Airways: +7 7172 910459, 60; from 9-00 a.m. until 18-00h;
Air Astana: +7 7172 584477, +7 727 2444477, +7 702 7024477, around the clock;
SCAT: +7 7252 998880, around the clock.
For passengers, in order to consult on issues of canceled and limited regular destinations, the Aviation Administration of Kazakhstan JSC operates a round-the-clock call center at 8 (7172) 64 58 41.