In accordance with paragraph 5 of the general standards of Conduct of Part 2 of the Code of Civil Servants of the Republic of Kazakhstan dated December 29, 2015, civil servants must be honest, fair, modest, comply with generally accepted moral and ethical standards, show courtesy and correctness in dealing with citizens and colleagues. The company receives complaints about timely communication with civil servants, secretaries of managers, during a telephone (office, mobile) conversation, according to their rudeness, incorrect response. In this regard, we send for familiarization of civil servants (newly enlisted), secretaries of managers with the memo "rules of telephone ethics".