On the total number of types of public services in the Register of public services:
In accordance with the Register of Public Services approved by the order of the Minister of digital development, innovation and aerospace industry of the Republic of Kazakhstan dated September 05, 2022 No. 310/od, the department provides 4 types of services:
Registration and re-registration of persons engaged in missionary activities;
Issuance of a decision on approval of the location of special permanent premises for the distribution of religious literature and other information materials of religious content, items for religious purposes;
Issuing a decision on the construction of houses (buildings) of worship and determining their location;
Issuing a decision on re-profiling (changing the functional purpose) of houses (buildings) into houses (buildings) of worship.
10.1.there are no types of public services included in the Register of public services for the reporting period.
The Department of Religious Affairs of the MO received 8 applications for the provision of public services in 2022.
11.1. including:
Individual – 7, legal entity-1.
11.2. including:
PSC – ISC) - 0.
UDR-3
"E-licensing" - 5.
11.3. there was a direct connection with the service recipient-3.
Refusal to provide public services during the reporting period-1.
12.1. unjustified refusal to provide public services in the reporting period-0;
12.2. including:
Individual – 0; legal entity – 0.
The total number of public services rendered in violation of deadlines in the reporting period is 0.
13.1. including:
Individual – 0; legal entity – 0.
13.2. name of the information system by type of activity:
Number of services rendered through the portal "e-licensing" - 0;
Number of services rendered in paper form in a state body-0;
The number of services rendered through the PSC is 0.
The total number of public services rendered in violation of the terms of refusal to provide public services in the reporting period is 0.
14.1. including:
Individual – 0; legal entity – 0.
14.2. name of the information system by type of activity:
Number of services rendered through the portal "e-licensing" - 0;
Number of services rendered in paper form in a state body-0;
The number of services rendered through the PSC is 0.
The total number of complaints received for the quality of public services during the reporting period is 0.
15.1. name of the information system by type of activity:
Number of services rendered through the portal "e-licensing" - 0;
Number of services rendered in paper form in a state body-0;
The number of services rendered through the PSC is 0.
The total number of sources of complaints about the quality of public services received during the reporting period is 0.
The total number of violations of the terms of consideration of complaints received for the quality of public services in the reporting period is 0.
The total number of service recipients whose rights were restored when receiving a public service during the reporting period is 0.
The total number of explanatory measures to improve the quality of public services rendered during the reporting period is 5.
On 03.2022, in the program "eye-eye" of the local TV channel "Mangistau", the Chief Specialist of the Department of Religious Affairs of the MO Aset Nurov informed about the public services of the Department.
On 04.2022, an online Fair on public services was held, organized by the Department of the agency for Civil Service affairs of Mangystau region. Head of the Department of Religious Affairs A. Nurov provided information on public services through a live broadcast on Facebook.
On 06.2022, through the official Instagram and Facebook pages of the Department of religious affairs of Mangystau region, information about public services, how to get them and a sample of obtaining an electronic service (video) was published. https://www.facebook.com/100006864675000/posts/pfbid02QW29YD3guY9rRhx3fJ6QxX8vG1qey8bp4nb9fvbaQ2RpuKzWJx1ZWvy9dwwDqgNtl/, https://m.facebook.com/story.php?story_fbid=pfbid031G9ZVfD5YDkdKmoseNtCnxMEeghTvihhLPXBPpnnD7DhTfeWUh2VMZdobjEkrFhpl&id=100006864675000, https://www.instagram.com/p/CfTFQxjMzNP/?igshid=YmMyMTA2M2Y=, https://www.instagram.com/p/CfTBGuFNF6n/?igshid=YmMyMTA2M2Y=
On 08.22, a video was published on the official Instagram and Facebook pages of the Department of Religious Affairs about the procedure for obtaining services in electronic form(https://www.instagram.com/reel/Ch6i_JZL6rC/?igshid=MDJmNzVkMjY=https://www.instagram.com/reel/Ch6i_JZL6rC/?igshid=MDJmNzVkMjY=, https://www.instagram.com/reel/Ch6i_JZL6rC/?igshid=MDJmNzVkMjY=)
On 12.22, a video about the procedure for obtaining services in electronic form was published on the official Instagram and Facebook pages of the Department of Religious Affairs
https://www.instagram.com/reel/CmqRmGMBULV/?igshid=NDdhMjNiZDg=
The number of people covered by explanatory measures to improve the quality of public services is 0.
The total number of people who have completed advanced training courses in public services is 0.
Religious affairs of Mangystau region
head of the Department M. Makhanbetov
Artist: A. Nurov
"04" _____01_____ 2023.