The procedure for the provision of public services is established in the rules for the provision of public services.
The state services of the Department of State Architectural and Construction Control of the Mangystau region are provided free of charge and for a fee.
The Department provides 5 public services according to the register of public services approved by the Order of the Minister of Digital Development of Innovation and Aerospace Industry of the Republic of Kazakhstan dated August 16, 2023 No. 339/NK.
The result of internal quality control of public services, according to the report for 2023:
The number of all services provided is 442, including:
The number of services provided through the E–Government portal is 442.
In 2023, employees of the licensing and certification Department of the Department of State Architectural and Construction Control of the Mangystau region gave comprehensive answers to representatives of individuals and legal entities to explain the procedure for public services in the field of architectural, urban planning and construction activities and published on the Department's website.
The number of population coverage is 30.
The number of public services whose deadlines were violated due to the fault of the state body was 0, there were no complaints.
The number of persons brought to disciplinary responsibility for violating the requirements of the standard for the provision of public services is 0.
The number of appropriate disciplinary penalties is 0, there were no warnings, reprimands or severe reprimands.
The number of public services rendered in 2022 is 464, the number of public services rendered in 2023 is 442. In this regard, the number of public services decreased by 22 (including construction and installation works, design activities, survey activities and expert certification). The number of public services provided has decreased due to the non-urgent validity of licenses and certificates.
In order to improve the quality of public services, the work will continue in the future.