About public services
Law of the Republic of Kazakhstan dated April 15, 2013 No. 88-V.
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For the procedure for putting this law into effect, See Article 31.
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Content
This law regulates public relations in the field of public services.
Chapter 1. GENERAL PROVISIONS
Article 1. Basic concepts used in this law
The following basic concepts are used in this law:
1) state corporation "government for citizens" (hereinafter referred to as the State Corporation) – Organization of work on the provision of public services in accordance with the legislation of the Republic of Kazakhstan, services for issuing technical conditions for connection to networks of natural monopoly entities and services of quasi-public sector entities, acceptance of applications for the provision of public services on the principle of "one window", services for issuing technical conditions for connection to networks of natural monopoly entities, services of quasi-public sector entities and, as well as a legal entity established by the decision of the Government of the Republic of Kazakhstan to ensure the provision of public services in electronic form, carrying out state registration of rights to immovable property at its location;
1-1) authorized body in the field of informatization – a central executive body that carries out Management and intersectoral coordination in the field of informatization and "e-government" ;
1-2) the principle of "one application" – a form of rendering a public service that provides for a set of several public services provided on the basis of one application;
2) the principle of" one window " – a form of centralized provision of public services that provides for the minimum participation of the service recipient in the collection and preparation of documents in the provision of public services and the restriction of his direct contact with service providers;
3) service recipient-individuals and legal entities, with the exception of central state bodies, foreign institutions of the Republic of Kazakhstan, local executive bodies of Regions, Cities of Republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts;
4) service provider-central state bodies providing public services in accordance with the legislation of the Republic of Kazakhstan, foreign institutions of the Republic of Kazakhstan, local executive bodies of Regions, Cities of Republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts, as well as individuals and legal entities;
4-1) socially significant service-a public service carried out on a continuous basis and aimed at satisfying the legitimate interests of the company;
5) Public Service – one of the forms of implementation of certain state functions or a set of them, carried out at the request of or without the request of service recipients and aimed at exercising their rights, freedoms and legitimate interests, providing them with appropriate material or intangible benefits;
6) excluded by the law of the Republic of Kazakhstan dated 25.11.2019 No. 272 - VI (entered into force on the expiration of ten calendar days after the date of its first official publication);
7) excluded by the law of the Republic of Kazakhstan dated 14.07.2022 No. 141 - VII (entered into force on the expiration of ten calendar days after the date of its first official publication);
8) register of Public Services – a classified list of public services;
9) Unified Contact Center – a legal entity determined by the Government of the Republic of Kazakhstan, performing the functions of an information and Reference Service for providing information to service recipients on the provision of state and other services, as well as information on the provision of information and communication services to state bodies;
10) Information System for monitoring the provision of Public Services – an information system designed to automate and monitor the process of rendering public services, including through the state corporation "government for citizens" ;
10-1) pilot project in the field of Public Services-a process for testing changes in processes, approaches to the provision of public services;
11) public monitoring of the quality of public services-activities of individuals and non-profit organizations to collect, analyze and formulate recommendations on the level of quality of public services rendered;
12) assessment of the quality of public services rendered – activities to determine the effectiveness of measures to provide service recipients with affordable and high-quality public services provided by central state bodies, local executive bodies of Regions, Cities of Republican significance, the capital, districts, cities of regional significance, akims of districts, cities of district significance, towns, villages, rural districts;
13) state control over the quality of public services rendered – activities on verification, preventive control and monitoring of compliance with the legislation of the Republic of Kazakhstan in the field of public services by central state bodies, regions, cities of Republican significance, the capital, districts, local executive bodies of cities of regional significance, akims of districts, cities of district significance, towns, villages, rural districts, as well as individuals and legal entities providing public services in accordance with the legislation of the Republic of Kazakhstan;
14) authorized body for evaluation and control of the quality of Public Services – a central state body carrying out activities for evaluation and control of the quality of public services rendered within its competence;
15) automation of the process of rendering public services – a procedure for transforming the administrative processes of the service provider to ensure the provision of public services in electronic form;
16) excluded by the law of the Republic of Kazakhstan dated 14.07.2022 No. 141 - VII (entered into force on the expiration of ten calendar days after the date of its first official publication);
17) authorized body in the field of rendering public services – a central state body that carries out Management and intersectoral coordination in the field of rendering public services;
17-1) proactive service – a public service provided on the initiative of the service provider without the request of the service recipient;
17-2) reengineering - changing the current workflow in order to improve the efficiency, quality and effectiveness of the organization's activities;
17-3) stationary subscriber device – a means of communication that provides remote transmission or reception of information transmitted by the subscriber using electrical signals or radio signals transmitted over wires;
17-4) cellular communication subscriber device – a means of communication of individual use operating in cellular communication networks that generate electrical communication signals for transmitting or receiving information provided by the subscriber and connect to the cellular operator's network, which does not have a geographically determined permanent location within the serviced territory;
18) excluded by the law of the Republic of Kazakhstan dated 24.05.2018 No. 156 - VI (entered into force on the expiration of ten calendar days after the date of its first official publication);
19) e-government web portal – an information system that is a single window of access to all consolidated government information and public services provided in electronic form, including the regulatory framework, services for issuing technical conditions for inclusion in the networks of natural monopoly entities and services of quasi-public sector entities.
Warning. Article 1 as amended-RK dated 23.11.2015 No. 417-V (entered into force on the expiration of ten calendar days after the date of its first official publication); dated 17.11.2015 No. 408-V (entered into force on 01.03.2016); dated 24.11.2015 No. 419-V (entered into force on 01.01.2016); dated 24.05.2018 No. 156-VI (entered into force on 24.05.2018 No. 156-VI (entered into force on the expiration of ten calendar days after the date of its first official publication); ; 25.11.2019 by laws No. 272-VI (entered into force on the expiration of ten calendar days after the date of its first official publication); 14.07.2022 by laws No. 141-VII (entered into force on the expiration of ten calendar days after the date of its first official publication).
Article 2. Legislation of the Republic of Kazakhstan in the field of public services
The legislation of the Republic of Kazakhstan in the field of public services is based on the Constitution of the Republic of Kazakhstan, consists of this law and other regulatory legal acts of the Republic of Kazakhstan.
If an international treaty ratified by the Republic of Kazakhstan establishes rules other than those contained in this law, the rules of the international treaty shall apply.
Article 3. Basic principles of rendering public services
Public services are provided on the basis of the following basic principles: