The relationship between seller and buyer has always caused a lot of controversy. As practice shows, in the field of trade and services, the golden rule "The client is always right" does not always work. Until now, the most relevant among both buyers and sellers are the problems associated with the exchange and return of purchases. Despite the fact that the current Law of the Republic of Kazakhstan "On the Protection of Consumer Rights" clearly stipulates the rights of buyers in various situations, many sellers are in no hurry to exchange the sold goods or return money for it, arguing their refusal for many different reasons. So what is the buyer really entitled to?
The fact that "the goods cannot be returned and exchanged" is menacingly warned by inscriptions in many retail outlets. Is the refusal of their owners to replace the sold or return its value legitimate? Definitely not. Regardless of where the goods were purchased, in the market or in the store, it must be remembered that Kazakhstani consumers are reliably protected by the Law of the Republic of Kazakhstan "On Protection