Dear consumers and business entities !
Residents of the country receive goods and services daily, and at the same time face to face with their low quality or unscrupulous seller. Unfortunately, this happens when consumer rights are often violated within the framework of commodity-money relations.
On June 25, 2020, the law" on amendments and additions to some legislative acts of the Republic of Kazakhstan on consumer protection issues " was adopted. This law has been supplemented by the law of the Republic of Kazakhstan "protection of Consumer Rights". In particular, the law introduced a unified information system for protecting consumer rights from January 1, 2021. The unified information system for the protection of consumer rights is an information system designed to automate the process of receiving and considering consumer appeals, systematize and record them at all levels of the consumer protection system.
Through the creation of this system, all protective measures on the principle of "one-stop shop" were unified, and the process of processing and sending complaints to the authorized bodies was optimized. For the convenience of consumers, typical forms of complaints were placed in the system, depending on the cause of the complaint and the type of activity.
As a result, sellers (manufacturers, performers) of goods (works, services), initiators (organizers) of the game, Public Associations of consumers, associations (unions), legal consultants who are members of the Chamber of legal consultants and provide legal assistance, and other persons in accordance with the legislation of the Republic of Kazakhstan, subjects of pre-trial settlement of Consumer Disputes, state bodies, it will also provide all information on the reasons for refusing to consider them in a timely manner.
Е-tutynushy.kz on the website, through a mobile phone or computer, each resident can declare their violated rights.
Each trading organization is assigned a unique identifier, which is displayed in a prominent place in the form of a QR code. For example, at the entrance door of a store or where the goods are sold. If the buyer believes that his rights have been violated, scans the QR code, enters the system and gets the opportunity to send a complaint to the seller, a public Association of consumers and a state institution.
In the case of a referral to a public institution, the digital system automatically determines which institution should send this complaint. The consumer is indicated by the addressee, the person who reviews the appeal, and then the results of the review.
The seller also sees that he has received a complaint. This makes it possible to resolve the dispute at the first stage without the participation of external parties, which is much more profitable for both entrepreneurs and consumers, and at the same time saves the time of the consumer and seller through the use of this system.
For entrepreneurs, this is an incentive to improve the quality of goods, services and customer service. A unified system of collection and processing of such complaints for the state contributes to a large-scale analysis of all types of consumer complaints in the country. This, in turn, will help modernize the consumer protection system and increase their legal literacy. The automation of the system will help the consumer to quickly and quickly send a complaint to the relevant authorities through a mobile application with a mobile phone in hand and quickly solve the problem.
In summary, any customer Е-tutynushy.kz we draw your attention to the fact that you can visit the Internet Web page through a computer or Phone mobile application and send your requests on the topic of consumer protection.
Protect your rights and become a competent consumer!