Standard of public service
"The results of the home of the Champions and winners of Olympic, Paralympic and Paralympic gamesDeaflympic games"
Footnote. The order is supplemented by Annex 9 in accordance with the order of the Minister of culture and sports of Kazakhstan from 03.07.2017No. 203(shall be enforced upon expiry of twenty one calendar days after its first official publication); as amended by order of the Minister of culture and sports of Kazakhstan from 25.12.2018 No. 375(effective after ten calendar days from the date of its first official publication).
Chapter 1. General provisions
Acceptance of the application and issuance of the result of rendering the public service are carried out through the non – profit joint stock company "state Corporation "Government for citizens" (hereinafter-the State Corporation).
Chapter 2. Procedure for rendering public services
1) from the moment of submission of documents to the State Corporation:
Stage 1: decision to grant or refuse to grant housing – 8 (eight) working days;
Stage 2: issuance of housing – no later than 6 (six) months from the date of receipt of targeted current transfers.
When applying to a State Corporation, the date of receipt of documents is not included in the term for rendering the state service.
The service provider submits the result of rendering the state service to the State Corporation one day before the end of the term for rendering the state service;
2) the maximum allowed waiting time for submitting documents to a State Corporation is 15 (fifteen) minutes;
3) the maximum allowed service time in a State Corporation is 15 (fifteen) minutes.
Stage 1: a positive result of rendering a public service, or a reasoned response on refusal to provide a public service in the cases and on the grounds providedfor in paragraph 10of this standard of public service;
Stage 2: a document establishing the ownership of a home.
Form of providing the result of rendering a public service: paper.
1) service provider - from Monday to Friday, from 9.00 to 18.30 hours with a lunch break from 13.00 to 14.30 hours, except weekends and holidays, in accordance with the labor legislation of the Republic of Kazakhstan;
2) State Corporation – from Monday to Saturday inclusive, in accordance with the established work schedule from 9.00 to 20.00 without lunch break, except for Sundays and holidays, in accordance with the labor legislation of the Republic of Kazakhstan.
The public service is provided at the choice of the service recipient in the order of "electronic" queue without accelerated service, or it is possible to book an electronic queue through the web portal of "electronic government" www.egov.kz (hereinafter referred to as the portal).
1) an identity document and (or) a notarized power of attorney of an individual – when a representative of the service recipient applies (for identification);
2) an application for housing, in accordancewith Annex 1to this standard of public service;
3) a copy of the competition Protocol confirming the title of champion or medalist of the Olympic games, Paralympic and Paralympic gamesDeaflympic games, respectively, from the Olympic, Paralympic andDeaflympic committees.
Note: the application is submitted by the service recipient within one month from the date of completion of the contract, услугополучателем подается в течение месяца со дня завершения Олимпийских, Paralympic and Paralympic gamesDeaflympic games.
The услугополучателя, service provider and employee of the State Corporation receive information on the service recipient's identity documents from the relevant state information systems through the e-government gateway.
When accepting documents, an employee of a State Corporation issues a receipt for accepting the relevant documents.
In a State Corporation, ready-made documents are issued on the basis of a receipt, upon presentation of a document certifying the identity of the service recipient (or its authorized representative).
The state Corporation provides storage of the results of rendering the public service for one month, after which it transfers them to the service provider for further storage. If the service recipient applies after one month, upon request of the State Corporation, the service provider sends the completed documents to the State Corporation within one working day for issuance to the service recipient.
1) establishing the unreliability of documents submitted by the service recipient for receiving a public service, and (or) data (information) contained therein;
2) non-compliance of the service recipient and (or) the submitted data and information required for the provision of public services with the requirements established by article 47 of the Law of the Republic of Kazakhstan dated July 3, 2014 "on physical culture and sport".
If the service recipient provides an incomplete set of documents in accordance with the list provided for in paragraph 9of this standard of public service, the employee of the State Corporation shall refuse to accept the application and issue a receipt in accordancewith Annex 2to this standard of public service.
Chapter 3. Procedure for appealing against decisions, actions (inaction) of a service provider, a State Corporation and (or) their employees on the provision of public services
The complaint is submitted in writing by mail or in electronic form in cases provided for by current legislation, or on purpose through the office of the service provider, the relevant local Executive body of the region, city of Republican significance, the capital, or in the form of a video message to the State Corporation, as well as through the portal.
Confirmation of acceptance of the complaint is its registration (stamp, incoming number and date of registration) in the office of the service provider or the relevant local Executive body of the region, city of Republican significance, the capital.
During a personal visit or when applying via video message, the service recipient is issued a coupon indicating the date and time of reception and the number of the incoming document, indicating the last name, first name, patronymic (if any) of the person who accepted the complaint.
In the complaint:
1) a natural person-specify his last name, first name, patronymic (if available), individual identification number( if available), postal address and signature;
2) a legal entity – its name, postal address, business identification number, outgoing number and date.
In case of incorrect service by an employee of a State Corporation, the complaint is sent to the management of the State Corporation at the addresses and phone numbers indicated on the Internet resource: www.gov4c.kz.
Confirmation of the acceptance of a complaint in a State Corporation, whether received on purpose or by mail, is its registration (the stamp, incoming number and date of registration are put on the second copy of the complaint or the cover letter to the complaint).
The complaint of the service recipientreceived by the service provider or the relevant local Executive body of the region, city of Republican significance, capital or State Corporation is subject to consideration within 5 (five) working days from the date of its registration.
A reasoned response on the results of consideration of the complaint is sent to the service recipient by mail, or issued on purpose in the office of the service provider, the relevant local Executive body of the region, city of Republican significance, capital, State Corporation or portal.
You can also get information about the procedure for appealing against actions (inaction) of an employee of a service provideror a State Corporation by calling the Unified contact center: 1414 , 8 800 080 7777 or on the portal.
In the case of an electronic request through the portal, the service recipient has access to information about the request from the "personal account", which is updated during processing (notes on delivery, registration, execution, response to review or refusal to review).
In case of disagreement with the results of the rendered public service, the service recipient may file a complaint with the authorized body for assessment and control of the quality of public services.
The complaint of the service recipientreceived by the authorized body for assessment and control of the quality of public services is subject to consideration within 15 (fifteen) working days from the date of its registration.
Chapter 4. Other requirements, taking into account the specifics of providing public services, including through State corporations