Rules for the provision of public services " Providing free transportation to educational organizations and back home to children living in remote rural areas"

 

Appendix 9 to the Order
Minister of education and science
Of the Republic of Kazakhstan
dated April 24, 2020 No. 158

 Rules for the provision of public services "Providing free transportation to educational institutions and back home for children living in remote rural areas"

 Chapter 1. General provisions

  1. These Rules of rendering of the state service "Provision of free transportation to the educational institutions and back home to children living in remote rural areas" (hereinafter – regulations) developed in accordance with subparagraph 1) of article 10 of the law of the Republic of Kazakhstan dated 15 April 2013 "On public services" (hereinafter - the Law) and determine the procedure for providing free transportation to educational institutions and back home to children living in remote rural points.
  2. In these Rules the following concepts are used:

      1) State Corporation "Government for citizens" (hereinafter – the State Corporation) is a legal entity established by decision of the Government of the Republic of Kazakhstan for public service provision of services for issuance of technical conditions for connection to networks of natural monopolies and services of subjects of quasi-public sector in accordance with the legislation of the Republic of Kazakhstan, the organization of work on reception of applications on rendering state services for issuing technical conditions for connection to networks of natural monopolies, services of subjects of quasi-public sector and the results of their results to the applicant on the principle of "one window", as well as ensuring the provision of public services in electronic form, carrying out the state registration of rights to immovable property according to its location (further – the State Corporation);

      2) individual identification number - a unique number that is formed for an individual, including an individual entrepreneur engaged in the form of personal entrepreneurship;

      3) standard of public service – a list of basic requirements for the provision of public services, including the characteristics of the process, the form, content and result of the provision, as well as other information, taking into account the specifics of the provision of public services;

      4) web portal of "electronic government" – an information system that is a single window of access to all consolidated government information, including the regulatory legal framework, and to public services, services for issuing technical conditions for connection to the networks of natural monopoly entities and services of quasi-public sector entities provided in electronic form (hereinafter referred to as the portal);

      5) electronic digital signature – a set of electronic digital characters created by means of an electronic digital signature and confirming the authenticity of an electronic document, its ownership and immutability of the content (hereinafter referred to as EDS).

 Chapter 2. Procedure for rendering public services

  1. For receiving the state service "Provision of free transportation to the educational institutions and back home to children living in remote rural areas" (further – the state service) physical persons (further – the applicant) serves the governors of the settlement, village, rural district (hereinafter – the provider), State Corporation or through a portal application form according to Annex 1 to this Regulation together with the documents stipulated by the standard of the state service "Provision of free transportation to the educational institutions and back home to children living in remote rural areas" according to Appendix 2 to this Regulation.
  2. When accepting documents through the State Corporation, the service recipient is issued a receipt for accepting the relevant documents.

       5.if the service recipient provides an incomplete set of documents and / or expired documents, the employee of the State Corporation shall refuse to accept the application and issue a receipt for refusal to accept the documents in accordance with Annex 3 to these Rules.

  1. the State Corporation delivers the package of documents via courier to the service provider within 1 (one) business day.

       When applying to a State Corporation, the date of acceptance is not included in the term for rendering the public service.

      7.in case of contacting the service recipient via the portal, the status of accepting the request for a public service is sent to the "personal account", as well as a notification indicating the date and time of receipt of the result of the public service.

  1. The service provider checks the completeness of the submitted documents within 1 (one) business day after receiving the documents.
  2. Information about the service recipient's identity documents услугополучателяand child's birth certificate (in the absence of information in the information system "registration point of the civil registry office") is received by the employee of the State Corporation and the service provider from the relevant state information systems through the "electronic government"gateway.

      The service provider and employee of a State Corporation receives the consent of the service recipient to use information constituting a legally protected secret contained in information systems in the provision of public services, unless otherwise provided by the laws of the Republic of Kazakhstan.

      If the service recipient submits an incomplete set of documents and / or expired documents, the service provider refuses услугополучателюto accept the application.

  1. The audit documents the service provider within 3 (three) working days prepares a reference on the provision of free transportation to the educational institutions and back home (hereinafter - certificate) in the form according to Annex 4 to this Regulation or the motivated answer about refusal in rendering of the state service.
  2. The service provider within 1 (one) business day sends a certificate or a reasoned response on refusal to provide a public service to the service recipient or to the State Corporation.
  3. In a Public Corporation, the issuance of ready documents is carried out upon presentation of the identity card (or his representative by power of attorney certified by a notary).

      The state Corporation provides storage of the result for one month, after which it transfers it to the service provider for further storage. If the service recipient applies after one month, at the request of the State Corporation, the service provider sends the completed documents to the State Corporation within one working day for issuance to the service recipient.

  1. the Total period of consideration of documents and receipt of a certificate or refusal to provide a public service is 5 (five) working days.

 Chapter 3. Procedure for appealing against decisions, actions (inaction) of the service provider and (or) its officials in the process of rendering public services

  1. a Complaint against the decision , actions (inaction) of the service provider on the provision of public services is submitted to the head of the service provider, to the authorized body for assessment and control of the quality of public services, in accordance with the legislation of the Republic of Kazakhstan.

       The complaint of the service recipientreceived by the service provider directly providing the state service, in accordance with paragraph 2 of article 25 of the Law, is subject to consideration within 5 (five) working days from the date of its registration.

      The complaint of the service recipientreceived by the authorized body for assessment and control of the quality of public services is subject to consideration within 15 (fifteen) working days from the date of its registration.

  1. In cases of disagreement with the results of rendering the state service the applicant goes to court in accordance with legislation of the Republic of Kazakhstan.

 

Annex 1 to Rules
of rendering of the state
service "Provision of
free transportation to the
educational
institutions and back home
to children living in
remote rural
locations"

 

Form

 

to Akim of settlement, aul (village),
aul (rural) district
from _________________________
____________________________
F. I. O. (if any) and
individual
identification number
of the applicant, address and
telephone

                                      Statement

      Please provide transportation forо(my minor (s) child (s)
______________________________________________________________,
(Name(if any) and personal identification number, date
of birth) resident in ____________________________________________
(specify the name of the settlement, district) and student in
____________________________________________________
____________________________________________________________________
(indicate number of class, the full name of educational organization) to secondary educational organizations and back home on the 20 __ - 20__ academic year (insert academic year). Consentн(to the use of information constituting a secret protected by the Law of the Republic of Kazakhstan "on personal data and their protection"
contained in information systems.
"__" _____________ 20 ___year ___________________
 (signature of the applicant)

 

Appendix 2 to the Rules
of rendering the state
service "Providing
free transportation to
educational
organizations and back home
to children living in
remote rural localities"

 Standard of the state service " Providing free transportation to educational organizations and back home for children living in remote rural areas"

1

Name Service provider's name

Mayors of settlements, villages, and rural districts

 

2

Methods of providing public services (access channels)

Acceptance of the application and issuance of the result of rendering the public service are carried out via:
1) the office of the service provider;
2) non – profit joint stock company "State Corporation "Government for citizens" (hereinafter-the State Corporation);
3) web portal "e-government" www.egov.kz (hereinafter referred to as the portal).

 

3

Term for rendering public services

1) from the moment of submitting documents to the service provider, to the State Corporation, as well as when contacting the portal – 5 (five) working days.
2) the maximum allowed waiting time for submission of documents at the service provider or State Corporation – 15 minutes;
3) the maximum allowed service time at the service provider – 30 minutes, at the State Corporation – 15 minutes.

 

4

form of rendering

Electronic (partially automated) and (or) paper

 

5

Result оказания of public service provision

Certificate of free transportation to the General educational organization of education and back home or a reasoned answer on refusal to provide public services in the cases and on the grounds provided for in paragraph 9 of this procedure for providing public services.
On the portal, the result of providing a public service is sent and stored in the" personal account " of the service recipient.

 

6

The amount of payment collected from the service recipient when providing a public service, and the methods of its collection in cases provided for by lawOf The Republic Of Kazakhstan

Is free

 

7 service

Working provider's work Schedule

1)service provider: from Monday to Friday inclusive, from 9.00 to 18.30 hours, with a lunch break from 13.00 to 14.30 hours, except weekends and holidays, according to the labor legislation of the Republic of Kazakhstan.
2) State Corporation: from Monday to Saturday inclusive in accordance with the established work schedule from 9.00 to 20.00 hours without a break for lunch, except for Sundays and public holidays, in accordance with labor legislation.
Reception is carried out in the order of "electronic" queue, at the place of registration of the service recipient, or at the place of registration of a minor in need of guardianship, without accelerated service, it is possible to "book" an electronic queue through the portal.
3) portal: round-the-clock, except for technical breaks in connection with repair works (if the service recipient applies after the end of working hours, on weekends and holidays, according to the labor legislation of the Republic of Kazakhstan, the application is accepted and the result of rendering public services is issued on the following working day).
Addresses of places where public services are provided are posted on the:
1) the Internet resource of the Ministry of education and science of the Republic of Kazakhstan: <url> .edu.gov.kz;
2) portal: www.egov.kz.

 

8

List of documents

When contacting the service provider and the State Corporation:
1) application;
2) document certifying the identity of the service recipient (required for identification);
3) copy of birth certificate of the child (children) in the absence of information in the information system "Registration point of the registry office" (IP registry office) or born outside of the Republic of Kazakhstan;
4) certificate of student status form according to Appendix to the present standard of the state service.
Documents are submitted in originals for verification, after which the originals are returned to the service recipient;
to the portal:
1) an application in the form of an electronic document signed by the service recipient's EDS or certified with a one-time password, in case of registration and connection of the service recipient's subscriber numberprovided by the mobile operator to the portal's account;
2) an electronic copy of the certificate from the place of study in accordance with the form attached to this standard of public service.

 

9

The grounds for refusal in providing the state service, established by the legislation of the Republic of Kazakhstan

1) establishing authenticity of documents submitted by a service recipient to obtain public service, and (or) data (information) contained in them;
2) the mismatch of the applicant and (or) the submitted materials, objects, data and information necessary for rendering public services the requirements established by Law of the Republic of Kazakhstan dated 27 July 2007 "On education" and resolution of the Government of the Republic of Kazakhstan from December 21, 2007 No. 1256 "On approval of guaranteed state standard of a network of educational institutions";
3) in respect of the applicant has entered into legal force court decision on the basis of which the applicant is deprived of special rights associated with obtaining public services.

 

10

 Other requirements, taking into account the specifics of the provision of public services, including those provided in electronic form

The service recipient has the opportunity to receive information about the procedure and status of public service provision in remote access mode through the Unified contact center "1414", 8-800-080-7777.

 

 

Appendix 3 to the Rules
for rendering the state
service "Providing
free transportation to
educational
organizations and back home
to children living in
remote rural
localities"

 

Form
         

                          Receipt of refusal to accept documents

       In accordance with paragraph 2 of article 20 of the law of the Republic of Kazakhstan dated 15 April 2013 "On public services", Public Corporation (indicate address) refuse to accept documents for state service rendering ________________________ because You submit an incomplete package of documents according to the list provided by the standard of the state service, namely:
The name of the missing documents:
1)________________________________________;
2)________________________________________;
3)….
This receipt is drawn up in 2 copies, one for each party.
________________________________________ ___________
Full name (employee of the State Corporation) (signature)
Performer. Full Name_____________ Phone Number__________
Received:
Full Name / signature of the service recipient
"___" _________ 20__ g.

 

Appendix 4 to the Rules
for rendering the state
service "Providing
free transportation to
educational
organizations and back home
to children living in
remote rural
localities"

 

Form

 CERTIFICATE of providing a free ride to a General education organization and back home

      Dana ___________________________________________________________
(name (if available) student and pupil) that he (she) will indeed be maintained (-a) free transportation to secondary educational organizations
№__________________________ (name of the school) and back home.
The certificate is valid for the entire academic year.
Akim of a settlement, aul (village), aul (rural) district
Full Name (if available)_________ (signature) _________________________________
(name of the locality)
Place of printing

 

Appendix to the standard
of the state service
"Providing free
transportation to educational
organizations and back home
to children living in
remote rural areas"

 

Form

                                      CERTIFICATE
 from the place of study

      Dana ________________________________________________________________
(name (if available) student and pupil) that he really is trained in _________________________________
____________________________________________________________________
(insert name of school) in _____ class ______ shift
(the period of study from ___ to ____ hours) and is in need of transportation.
The certificate is given for presentation at the place of claim.
The Director of the school №___________________________________
(specify the name of the school)
Full Name (if any)_______________________________
(initials and signature)

Rules for the provision of public services " Providing free transportation to educational organizations and back home to children living in remote rural areas"
Дата публикации
02 ноября 2020