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Annex 24 to order No. 279 of the Minister of health and social development of the Republic of Kazakhstan dated April 28, 2015 |
Footnote. Upper right corner of the Appendix as amended by the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 25.12.2017No. 446(effective from 01.01.2018).
Standard of public service
"Issuance of a certificate confirming that the applicant
(family) belongs to recipients of targeted social assistance"
Footnote. Standard as amended by the order of the Minister of health and social development of the Republic of Kazakhstan dated 29.01.2016No. 68 (for the procedure of introduction see. p. 4).
Chapter 1. General provisions
Footnote. Title of Chapter 1 as amended by the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 25.12.2017No. 446(effective from 01.01.2018).
Footnote. Paragraph 2 of the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 04.07.2017No. 190(entered into force after the day of its first official publication).
Acceptance of the application and issuance of the result of rendering the public service are carried out via:
1) non-profit joint stock company " state Corporation "Government for citizens" (hereinafter-the State Corporation);
2) the service provider;
3) веб-порталe-government web portal: www.egov.kz (hereinafter referred to as the portal);
4) the employment Center of the population (hereinafter-the Center).
Footnote. Item 3 as amended by the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 06.11.2019 No. 594(entered into force on the expiration of ten calendar days after the date of its first official publication).
Chapter 2. Procedure for rendering public services
Footnote. Title of Chapter 2 as amended by the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 25.12.2017No. 446(effective from 01.01.2018).
1) from the date of submission of the package of documents to the State Corporation, the service provider, the portal and the Center – 15 minutes;
2) the maximum allowed waiting time for submitting a package of documents is 15 minutes;
3) the maximum allowed service time is 20 minutes.
Footnote. Item 4 as amended by the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 25.12.2017No. 446(effective from 01.01.2018).
Form of providing the result of rendering a public service: paper and (or) electronic.
1) the service provider-posted on the Internet resource www.enbek.gov.kz, section " Public services";
2) akim of the rural district – from Monday to Friday inclusive from 9.00 to 18.00 hours, with a lunch break from 13.00 to 14.00 hours, except weekends and holidays according to the Labor code of the Republic of Kazakhstan.
Reception of the application and issuance of the result of rendering the state service: from 9.00 to 17.30 hours with a lunch break from 13.00 to 14.30 hours.
The state service is provided on a first come first served basis without prior appointment and accelerated service;
3) State Corporation - from Monday to Saturday inclusive, in accordance with the work schedule from 9.00 am to 20.00 PM without a break for lunch, except for Sundays and public holidays, according toThe labour code Republic of Kazakhstan.
Reception is carried out in an electronic queue, at the place of registration of the service recipient, without accelerated service, it is possible to book an electronic queue through the portal.
4) portal – around the clock, with the exception of technical breaks associated with carrying out repair work;
5) the Center-from 8.30, 9.00 to 18.00, 18.30 hours with a lunch break from 12.30, 13.00 to 14.00, 14.30 hours according to theThe labour code Republic of Kazakhstan;
Reception of applications and issuance of the result of rendering public services from 9.00 to 17.30 hours with a lunch break from 13.00 to 14.30 hours.
The state service is provided on a first-come, first-served basis, with no prior appointment or accelerated service.
Footnote. Item 8 as amended by the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 25.12.2017No. 446(effective from 01.01.2018).
to the service provider, Center, or State Corporation: a document certifying the identity of the service recipient (for identification purposes).
Submission of the service recipient's identity document is not required when confirming the information contained in the specified document by the state information system.
On the portal:
request in the form of an electronic document certified by an electronic digital signature of the service recipient or a one-time password, in case of registration and connection of the service recipient's subscriber numberprovided by the mobile operator to the portal account;
e-mail request to third parties, subject to the consent of the subject, provided from the user account at the web portal of "electronic government", as well as through registered on the web portal of "electronic government" of the subscriber number of cellular communication entity by transmitting a one-time password, or by sending a short text message in response to the notification the web portal of "electronic government".
The service provider receives the information of the identity document specified in the request услугодательfrom the relevant state information systems via the "electronic government" gateway.
The service provideror State Corporation receives the written consent of the service recipient to use information constituting a legally protected secret contained in information systems when providing state services, unless otherwise provided by the laws of the Republic of Kazakhstan.
When submitting a request through the portal – the service recipient's" personal account " услугополучателяdisplays the status of accepting the request for providing a public service.
Footnote. Item 9 as amended by the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 30.11.2018 No. 516(effective after the day of its first official publication).
Footnote. Item 10 as amended by the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 25.12.2017No. 446(effective from 01.01.2018).
10-1. The service provider refuses to provide the state service in connection with the establishment of unreliability of documents submitted by the service recipient for receiving the state service, and (or) data (information) contained in them.
Footnote. The standard is supplemented by paragraph 10-1 in accordance with the order of the Minister of labor and social protection of the population of the Republic of Kazakhstan dated 06.11.2019 No. 594(entered into force on the expiration of ten calendar days after the date of its first official publication).
10-2. In case of elimination by the service recipient of the reasons for refusal to provide the state service, the service recipient applies again for receiving the state service in accordance with the procedure established by this Standard.
Footnote. The standard is supplemented by paragraph 10-2 in accordance with the order of the Minister of labor and social protection of the population of the Republic of Kazakhstan dated 06.11.2019 No. 594(entered into force on the expiration of ten calendar days after the date of its first official publication).
Chapter 3. Procedure for appealing against decisions, actions (inaction) of the service provider and (or) its officials, the Center, the State Corporation and (or) its employees on the provision of public services
Footnote. Title of Chapter 3 as amended by the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 25.12.2017No. 446(effective from 01.01.2018).
The complaint is submitted in writing by mail or purposely through office of service provider, or akimat of Astana, Almaty and Shymkent, districts and cities of regional importance (hereinafter – akimat).
Confirmation of acceptance of the complaint is its registration (stamp, incoming number and date) in the office of the service provider, or akimat, indicating the surname and initials of the person who accepted the complaint, the time and place of receipt of a response to the complaint.
In case of incorrect service by an employee of a State Corporation or Center, a complaint is filed to the head of the State Corporation or Center. Confirmation of acceptance of the complaint in the office of the State Corporation, the Center received both on purpose and by mail, is its registration (stamp, incoming number and date of registration are put on the second copy of the complaint or in the cover letter to the complaint).
When sending a complaint through the portal to the service recipient, information about the request is available from the "personal account", which is updated during the processing of the request by the service provider (marks on delivery, registration, execution, response on consideration or refusal to consider).
The complaint of the service recipientreceived by the service provider, Ministry, Center or State Corporation is subject to review within 5 (five) business days from the date of its registration. A reasoned response on the results of consideration of the complaint is sent to the service recipient by mail or issued on purpose in the office of the service provider, Center or State Corporation.
In case of disagreement with the results of the rendered public service, the service recipient submits a complaint to the authorized body for assessment and control of the quality of public services.
The complaint of the service recipientreceived by the authorized body for assessment and control of the quality of public services is subject to consideration within 15 (fifteen) working days from the date of its registration.
Footnote. Item 11 as amended by the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 30.11.2018 No. 516(effective after the day of its first official publication).
Chapter 4. Other requirements, taking into account the specifics of the provision of public services, including those provided in electronic form and through a State Corporation
Footnote. Title of Chapter 4 as amended by the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 25.12.2017No. 446(effective from 01.01.2018).
1) ministries – www.enbek.gov.kz, section " Public services";
2) the State Corporation – www.gov4c.kz.
Footnote. Paragraph 14 of the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 04.07.2017No. 190(entered into force after the day of its first official publication).
Footnote. Item 15 as amended by the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 30.11.2018 No. 516(effective after the day of its first official publication).
16. Excluded by the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 30.11.2018 No. 516(effective after the day of its first official publication).
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Appendix 1 |
Form
To the authority (the mayor of the village,
villages, rural districts)
______________________________________________
(locality, district, region)
from ___________________________________________
(Surname, first name, patronymic (if any) of the applicant)
who lives at the following address _______________________
(locality, district)
______________________________________________
(street, house and apartment no., phone number)
document, identity card no. _ _ _ _ _ _ _ issued
______________________________________________
date of issue __________________________________
Statement
I ask You to give me a certificate that I am really a Russian citizen.
recipient of state targeted social assistance in the __ quarter
20 _ _ _ of the year.
The certificate is required at the place of request.
I hereby give my consent to the collection and processing of my personal data,
required for issuing a certificate of ownership
the applicant's (family's) address to recipients of targeted social assistance.
"____" __________ 20 ___the year.
__________________________
(applicant's signature)
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Appendix 2 |
Footnote. Appendix 2 as amended by the order of the Minister of health and social development of the Republic of Kazakhstan dated 30.06.2016No. 579(entered into force on the expiration of ten calendar days after the date of its first official publication).
Form
__________________________
(last name, first name, patronymic
(if any), or the name of the company
organizations of the service recipient)
__________________________
(address of the service recipient)
Receipt of refusal to accept documents
Guidedby paragraph 2of article 20 of the Law of the Republic of Kazakhstan
dated April 15, 2013 "on state services", Department no. _ _ of the branch
Non-commercial joint-stock company " State Corporation
"Governments for citizens" (specify address) refuses to accept
documents for the provision of public services________________________
due To your submission of an incomplete set of documents and (or)
expired documents according to the list,
provided by the standard of public service, namely:
The name of the documents:
1) ________________________________________;
2) ________________________________________;
3) ….
This receipt is drawn up in 2 copies, one for each of you
each side.
____________________________________________________________________
(Surname, first name, patronymic (if any) of the employee of the state registration Service
of the Corporation, the signature)
Executor: _______________________________________________________
Last name, first name, patronymic (if any)
Telephone__________
Received: ___________________________________________________________
Last name, first name, patronymic (if any)/signature of the service recipient
"___" _________ 20__ years
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Appendix 3 |
Footnote. The standard is supplemented by Annex 3 in accordance with the order of the Minister of labor and social protection of the population of the Republic of Kazakhstan dated 25.12.2017No. 446(effective from 01.01.2018).
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Form |
RECEIPT no. _ _ _ _ _ _on refusal to accept documents
Guided byparagraph 2of article 20 of the Law of the Republic of Kazakhstan dated 15 April
2013 "On public services", the Center of employment of the population refuses to accept
documents for issuing certificates confirming the identity of the applicant (family) to
recipients of targeted social assistance in view of the provision of incomplete package
of documents according to the list provided in this standard of the state
service, namely:
The name of the missing documents:
1) _________________________________;
2) __________________________________;
.
This receipt is drawn up in 2 copies, one for each party.
Full name (if any) (employee of the employment Center) (signature)
Performer: full name (if any) _____________
Phone number ______________________
poluchil: full name (if any)/signature of the service recipient
"___" _________ 20__ year
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