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Appendix 7 |
Footnote. Standard as amended by the order of the Minister of justice of the Republic of Kazakhstan dated 27.01.2016# 39(effective from 01.03.2016).
Footnote. Title of Chapter 1 as amended by the order of the Minister of justice of the Republic of Kazakhstan dated 05.12.2018# 1576(effective ten calendar days after the date of its first official publication).
Acceptance of the application and issuance of the result of rendering the public service is carried out on an alternative basis via:
1) m & E departments of the cities of Nur-Sultan, Almaty and Shymkent, districts and cities of regional significance, districts in the city, cities of district significance, akims of settlements, villages, rural districts;
2) non-profit joint stock company State Corporation "Government for citizens" (hereinafter-State Corporation);
3) e-government web portal www.egov.kz (hereinafter referred to as the portal).
Footnote. Item 3 as amended by the order of the Minister of justice of the Republic of Kazakhstan dated 22.07.2019No. 393(effective ten calendar days after the date of its first official publication).
Footnote. Title of Chapter 2 as amended by the order of the Minister of justice of the Republic of Kazakhstan dated 05.12.2018# 1576(effective ten calendar days after the date of its first official publication).
1) from the moment of submission of documents:
at the service provider or State Corporation - 1 (one) working day (the day of reception is not included in the term of rendering the state service);
if necessary, additional checks of documents requiredparagraph 9of the present standard of the state service, the service period shall be extended for not more than 30 (thirty) calendar days, notifying the applicant within 3 (three) calendar days from the date of renewal consideration;
statement on amendments, additions and corrections to the record of civil status act 7 (seven) working days (day of reception does not enter in time rendering the state service), if necessary request to other government agencies, the service period shall be extended for not more than 30 (thirty) calendar days from notification of the applicant within 3 (three) calendar days;
to the portal – receiving a notification regarding confirmation of acceptance of the application - 1 (one) business day;
2) the maximum allowed waiting time for the service recipient to deliver the package of documents:
service provider – 20 (twenty) minutes;
in a State Corporation – 15 (fifteen) minutes;
3) maximum allowable service time of the service recipient:
by the service provider-20 (twenty) minutes;
in a State Corporation – 15 (fifteen) minutes.
Footnote. Paragraph 4 as amended by order of the Minister of justice of RK from 21.06.2017No. 766(shall be enforced upon expiry of ten calendar days after its first official publication); dated 12.04.2019No. 191(shall be enforced upon expiry of ten calendar days after its first official publication).
Footnote. Paragraph 5 as amended by the order of the Minister of justice of the Republic of Kazakhstan dated 12.04.2019# 191(effective ten calendar days after the date of its first official publication).
death certificate or certificate of death, repeated death certificate with amendments, additions and corrections, or a reasoned response on refusal to provide public services in hard copy upon presentation of an identity document, in cases and on grounds providedclause 10of this public service standard.
Form of providing the result of rendering a public service: paper.
On the portal "private office" of the applicant shall be notified of the appointment time of issue of result of rendering of the state service in the form of electronic document signed by electronic digital signature (hereinafter – EDS) of the authorized person of the service provider or the motivated answer about refusal in providing the state service in electronic form in cases and on grounds stipulated by paragraph 10 of this standard of the state service.
Form of providing the result of rendering a public service: paper.
Footnote. Item 6 as amended by the order of the Minister of justice of the Republic of Kazakhstan dated 12.04.2019# 191(effective ten calendar days after the date of its first official publication).
1) state registration of death is provided free of charge.
2) for issuing a certificate in connection with a change, addition, correction and reconstruction of records of death act, a state fee in the amount of 0.5 MCI.
The amount of the state duty is calculated at rates in accordance witharticle 612of the Code of the Republic of Kazakhstan dated December 25, 2017 "On taxes and other obligatory payments to the budget (Tax code)" and is credited at the place where legally significant acts and (or) issuing documents by the authorised state bodies or officials.
The state fee is paid through banking institutions, which issue a payment document confirming the amount and date of payment.
When submitting an electronic request for the provision of a public service through the portal, payment is made through the payment gateway of the "electronic government" (hereinafter – PSHEP).
Footnote. Item 7 as amended by the order of the Minister of justice of the Republic of Kazakhstan dated 12.04.2019# 191(effective ten calendar days after the date of its first official publication).
1) service provider - from Monday to Friday inclusive, except weekends and holidays, according to the labor legislation of the Republic of Kazakhstan.
Reception of statements and issue of result of rendering of the state service is carried out Monday to Friday inclusive, 09.00 to 17.30, a break from 13.00 to 14.30 o'clock, except days off and holidays, according to the labor legislation of the Republic of Kazakhstan.
The state service is provided on a first-come, first-served basis, without prior appointment and accelerated service;
2) State Corporation – from Monday to Saturday inclusive, in accordance with the established work schedule from 9-00 to 20-00 hours without a break for lunch, except for Sundays and holidays, in accordance with labor legislation.
Reception is carried out in the order of "electronic" queue, at the place of residence and at the place of death of the deceased without accelerated service, it is possible to book an electronic queue through the portal.
3) portal-round-the-clock, except for technical breaks related to the repair works (when the service recipient applies after the end of working hours, on weekends and holidays according to the labor legislation of the Republic of Kazakhstan, the application is accepted and the result of rendering public services is issued on the following working day).
Footnote. Item 8 as amended by the order of the Minister of justice of the Republic of Kazakhstan dated 12.04.2019# 191(effective ten calendar days after the date of its first official publication).
1) application for state registration of death (hereinafter-application) in theto Annex 1to this public service standard;
2) a death certificate issued by a medical organization in a form approvedby orderof the acting Minister of health of the Republic of Kazakhstan "on approval of forms of primary medical documentation of a health organization" dated November 23, 2010 No. 907 (registered in the Register of state registration of regulatory legal acts No. 6697);
3) identity card of the deceased (if it is available, in the absence of an identity card of the deceased, the application must specify the reasons);
4) notarized power of attorney, if requested by a representative of the service recipient;
5) certificate of the registration authority at the place of death and place of residence of the deceased on the absence of registration of the death certificate (except for persons who died after 2008 in the territory of the Republic of Kazakhstan);
6) a court decision that has entered into legal force on establishing the fact of death or declaring a person dead, if registered on the basis of a court decision;
7) military ID of the deceased (if available);
8) if necessary, a document confirming close kinship.
List of necessary documents for making changes, additions and corrections to the death certificate:
1) application for making changes, additions and corrections in theto Annex 2to this public service standard;
2) certificate of death registration, in case of loss of the original certificate – certificate of death registration;
3) documents confirming the need to make changes, additions and corrections;
4) a document confirming payment of a state duty to the budget or a document that is the basis for granting tax benefits;
5)a notarized power of attorney issued by a representative of the service recipient.
When accepting documents from m & e DEPARTMENTS of Nur-Sultan, Almaty and Shymkent, districts and cities of regional significance, districts in the city, cities of district significance, mayors of settlements, villages, rural districts or an employee of a State Corporation compares copies of documents, then returns the originals to the service recipient.
Information about the service recipient's identity documents, a document confirming payment of the fee amount by the service recipient to the budget (in case of payment via PSHEP), as well as civil registration certificates, if registration was made after 2008 in the territory of the Republic of Kazakhstan, is received by the service provider and employee of the State Corporation from the relevant state information systems through the "e-government gateway.
When rendering a public service, the service recipient submits a written consent to the use of information constituting a legally protected secret contained in information systems, unless otherwise provided by the laws of the Republic of Kazakhstan.
When the service recipient submits the documents specified inin paragraph 9of this standard, the confirmation of acceptance of the application is:
1) in the m & E of Nur-Sultan, Almaty and Shymkent districts and cities of regional significance, districts in the city, cities of district significance, akims of settlements, villages, rural districts on paper is a mark of registration indicating the date and time of receipt of the package of documents;
2) in a Public Corporation shall be issued a receipt, showing: the number and date of reception of the request, the requested state service, number and name of the enclosed documents, dates (time) and place of issuance, surname, name, patronymic, if available, of the employee State Corporation, has accepted the application for paperwork, surname, name, patronymic (if available) of service recipient, surname, name, patronymic (if any) of the authorized representative and their contact numbers.
3) through the portal – in the" personal account " of the service recipient, the status of accepting the request and setting the time for death registration is displayed.
Issuance of ready-made documents in the State Corporation is carried out on the basis of a receipt, upon presentation of the identity card of the service recipient (or its representative under a notarized power of attorney).
The state Corporation provides storage of the results for one month, after which it transfers them to the service provider for further storage. If the service recipient applies after one month, upon request of the State Corporation, the service provider within one working day sends the completed documents to the State Corporation for issuance to the service recipient.
Statement of death filed by the persons living together with the deceased, and in the absence of such neighbours, employees of housing organizations, local Executive bodies, administration of the organization where the deceased was detained or death of persons or a body of internal Affairs, the corpse.
A death certificate is issued to close relatives of the deceased, to persons who are part of the circle of his heirs, or to citizens under whose care the deceased was, as well as to representatives of the administration of state organizations in which the deceased lived or served his sentence.
For other relatives, a death certificate is issued upon notification of the notary who holds the inheritance file.
If the service recipient does not provide documents confirming kinship, custody or notification of a notary, the service provider issues a certificate confirming the state registration of death.
When accessing the portal, the following documents are submitted:
1) an electronic application, certified by the service recipient's EDS or certified by a one-time password, in case of registration and connection of the service recipient's subscriber number provided by the mobile operator to the portal account;
2) information about the data of the deceased's identity document and military ticket (if it is available, the original must be submitted to the registration authority, in case of absence of the deceased's identity card, the application must specify the reasons);
3) if necessary, an electronic copy of the document confirming close kinship.
On the portal, an electronic application is accepted in the" personal account " of the service recipient. Documents are submitted in the form of electronic copies of documents certified by the service recipient's EDS.
Footnote. Item 9 as amended by order of the Minister of justice of RK dated 30.09.2016No. 821(shall be enforced upon expiry of ten calendar days after its first official publication); as amended by orders of the Minister of justice of RK from 21.06.2017No. 766(shall be enforced upon expiry of ten calendar days after its first official publication); from 05.12.2018No. 1576(shall be enforced upon expiry of ten calendar days after its first official publication); dated 12.04.2019No. 191(shall be enforced upon expiry of ten calendar days after its first official publication); from 22.07.2019No. 393(shall be enforced upon expiry of ten calendar days after its first official publication).
1) establishing the unreliability of documents submitted by the service recipient for receiving a public service, and (or) data (information) contained therein;
2) the service recipient and / or the submitted materials, data and information required for rendering the public serviceCode The law of the Republic of Kazakhstan "on marriage (matrimony) and family", the Law of the Republic of Kazakhstan "About identity documents" and "About national registries of identification numbers",of the order Of the Ministry of justice of the Republic of Kazakhstan dated February 25, 2015 No. 112 "on approval of the Rules for organizing state registration of civil status acts, making changes, restoring, canceling civil status records" (registered in the Register of state registration of normative legal acts No. 10764);
3) a negative response of the authorized state body to a request for approval, which is required for the provision of a public service, as well as a negative conclusion of expertise, research or verification.
In case of granting by the applicant of an incomplete package of documents according to the list providedparagraph 9of the present standard of the state service, and (or) documents expired the provider or the employee of State Corporation refuses to accept the application, but the worker of State Corporation shall issue a certificate about refusal in acceptance of documents in accordanceAnnex 3to the present standard of the state service.
Footnote. Item 10 as amended by the order of the Minister of justice of the Republic of Kazakhstan dated 30.09.2016# 821(effective ten calendar days after the date of its first official publication).
Footnote. Title of Chapter 3 as amended by the order of the Minister of justice of the Republic of Kazakhstan dated 05.12.2018# 1576(effective ten calendar days after the date of its first official publication).
Make complaints against actions (inaction) of officials and decisions of the subject is fed a higher official or entity in the chain of command no later than three months from the time when the person or entity became aware of the action or decision by the relevant entity or official. The missed time limit for appeal is not a ground for the subject or official to refuse to consider the complaint. The reasons for missing the deadline are found out when considering the complaint on its merits and may be one of the grounds for refusing to satisfy the complaint.
In case of disagreement with the results of the rendered public service, the service recipient may file a complaint with the authorized body for assessment and control of the quality of public services.
The complaint of the service recipient received by the authorized body for assessment and control of the quality of public services is subject to consideration within 15 (fifteen) working days from the date of its registration.
In disagreement cases with results of the rendered state service, service recipient may apply to the court in accordance with legislation of the Republic of Kazakhstan.
The complaint is submitted in writing by mail, via the e-government web portal, or on purpose through the office of the service provider or the Ministry.
The complaint of an individual indicates his last name, first name, patronymic (if any), postal address, and contact phone number.
Confirmation of acceptance of the complaint is its registration (stamp, incoming number and date) in the office of the service provider, indicating the surname and initials of the person who accepted the complaint, the time and place of receipt of a response to the complaint.
Confirmation of the acceptance of a complaint in a State Corporation or Ministry, whether received on purpose or by mail, is its registration (the stamp, incoming number and date of registration are put on the second copy of the complaint or a cover letter to the complaint).
When applying through the portal, information about the appeal procedure can be obtained by calling the Unified contact center 1414, 8 800 080 7777.
When sending a complaint through the portal to the service recipient, information about the request is available from the "personal account", which is updated during the processing of the request by the service provider (marks on delivery, registration, execution, response on consideration or refusal to consider).
The complaint of the service recipient received by the service provider or the State Corporation is subject to consideration within five working days from the date of its registration. A reasoned response on the results of consideration of the complaint is sent to the service recipient by mail, via the web portal "electronic government", or issued on purpose in the office of the service provider or State Corporation.
Footnote. Paragraph 11 as amended by order of the Minister of justice of RK dated 30.09.2016No. 821(shall be enforced upon expiry of ten calendar days after its first official publication); as amended by order of the Minister of justice of RK from 21.06.2017No. 766(shall be enforced upon expiry of ten calendar days after its first official publication).
Footnote. Title of Chapter 4 as amended by the order of the Minister of justice of the Republic of Kazakhstan dated 05.12.2018# 1576(effective ten calendar days after the date of its first official publication).
Footnote. Paragraph 13 as amended by the order of the Minister of justice of the Republic of Kazakhstan dated 21.06.2017# 766(effective ten calendar days after the date of its first official publication).
Footnote. Item 14 as amended by the order of the Minister of justice of the Republic of Kazakhstan dated 21.06.2017# 766(effective ten calendar days after the date of its first official publication).
Footnote. Item 15 as amended by the order of the Minister of justice of the Republic of Kazakhstan dated 21.06.2017# 766(effective ten calendar days after the date of its first official publication).
Footnote. Chapter 4 was supplemented by paragraph 16 in accordance with the order of the Minister of justice of the Republic of Kazakhstan dated 12.04.2019# 191(effective ten calendar days after the date of its first official publication).
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Appendix 1 |
Form
In __________________________________
(name of the registering authority)
from __________________________________
(first name, patronymic (if any),
____________________________________
last name of the applicant)
resident (s) at the following address:
____________________________________
phone no. ______________________________
Please make a state registration of death ________________
(name,
____________________________________________________________________
patronymic (if any) surname of the deceased,
____________________________________________________________________
date of birth of the deceased,
____________________________________________________________________
last place of residence of the deceased,
____________________________________________________________________
marital status of the deceased,
____________________________________________________________________
date of death of the deceased,
____________________________________________________________________
cause of death of the deceased)
I attach the application _______________________________________________
"____" ___________ 20__ years Signature __________________
Alerted to the fact that for reporting false information accordingarticle 491Of the code of the Republic of Kazakhstan "on administrative offenses" imposes an administrative penalty.
__________ "__" ____ 20__ years
(signature)
I agree to the use of information constituting a legally protected secret contained in information systems
__________ "__" ____ 20__ years
(signature)
---------------------------------------------------------------------
линия separation line - for m & e UNITS
To receive a certificate of death registration, please come:
"_____" __________20__g.
Full Name (if any) of the employee who accepted the documents: __________
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Appendix 2 |
Form
In ___________________________________
(name of the registering authority)
from __________________________________
(first name, patronymic (if any),
____________________________________
last name of the applicant)
resident (s) at the following address:
____________________________________
phone no. _____________________________
Please enter in the entry of the act on ______ № _____ from "__" ______ years
The following changes, corrections, additions (necessary
underline)
_____________________________________________________________________
I provide the following information about myself:
minor children ____________________________________________
(underline the necessary information)
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
not redeemed or withdrawn in accordance with the procedure established by law, specify
about this, in order to send a corresponding request to the state authorities
bodies for notifying the acceptance of an application for amendments,
additions and corrections.
corrections'
_____________________________________________________________________
_____________________________________________________________________
I attach the following supporting documents to the application
the need to make changes, additions and corrections:
1) ______________________________ 4) _______________________________
2) ______________________________ 5) _______________________________
3) ______________________________ 6) _______________________________
I have been warned that for reporting false information according to the
article 491Of the code of the Republic of Kazakhstan "on administrative offences
administrative penalties are imposed.
"____" ____________ 20__ year _________________ signature
I agree to use the information constituting the protected information
by law, the secret contained in information systems
__________"__" ____ 20 __ years
(signature)
____________________________________________________________________
(first name, patronymic (if any), surname of the official,
who accepted the application)
number for the magazine _________
---------------------------------------------------------------------
линия separation line - for m & e UNITS
"____" __________ 20__ the application for registration of the company's shares has been accepted for consideration.
making changes, additions and corrections
The results of the review will be reported "___" ________ 20__ years
Specialist ___________________________________________
(first name, patronymic (if any), surname)
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Appendix 3 |
Footnote. Appendix 3 as amended by the order of the Minister of justice of the Republic of Kazakhstan dated 30.09.2016# 821(effective ten calendar days after the date of its first official publication).
Form
_________________________
(Full name (if any) or
name of the service recipient)
_________________________
(address of the service recipient)
Usingby paragraph 2of article 20 of the Law of the Republic of Kazakhstan
dated April 15, 2013 "on state services", Department no. _ _ of the branch
non-commercial joint-stock company " State Corporation
"Government for citizens" (specify address) refuses to accept
documents for the provision of the state service " registration of death, in particular
including making amends, additions and corrections in the record of acts
civil status" due To your submission of an incomplete package
documents according to the list provided by the standard
state service, and (or) expired documents
actions, namely:
Name of the missing documents and (or) documents with
expired:
1) ________________________________________;
2) ________________________________________;
3) ________________________________________;
This receipt is drawn up in 2 copies, one for each of you
each side.
_____________________________________________________________________
(Full Name (if any), signature of the employee of the state registration Service
corporations)
Performer: Full Name (if any) _____________
Telephone __________
Received: Full Name (if any) / signature of the service recipient
_______________
"___" _________ 20__ year