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Annex 21 to order No. 279 of the Minister of health and social development of the Republic of Kazakhstan dated April 28, 2015
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Footnote. Upper right corner of the Appendix as amended by the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 25.12.2017 No. 446 (effective from 01.01.2018).
Standard of public service
" Assignment of social assistance to certain categories
of needy citizens by decisions of local representative
bodies"
Chapter 1. General provisions
Footnote. The title of Chapter 1 in the wording of the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 30.11.2018 No. 516 (entered into force after the day of its first official publication).
Footnote. Paragraph 2 of the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 04.07.2017 No. 190 (entered into force after the day of its first official publication).
Acceptance of the application and issuance of the result of rendering the public service is carried out via:
1) the service provider;
2) akim of a settlement, village, rural district (hereinafter-akim of the rural district);
3) e-government web portal: www.egov.kz (hereinafter referred to as the portal) disabled persons and persons with socially significant diseases.
Footnote. Paragraph 3 of the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 06.11.2019 No. 594 (entered into force on the expiration of ten calendar days after the date of its first official publication).
Chapter 2. Procedure for rendering public services
Footnote. The title of Chapter 2 in the wording of the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 30.11.2018 No. 516 (entered into force after the day of its first official publication).
1) from the moment of submitting the package of documents to the service provider or акимуrural district akim, as well as when contacting the portal – 8 (eight) working days;
In cases of insufficient documents for providing social assistance, or the applicant is unable to provide the necessary documents due to their damage, loss, the term for rendering public services is 20 (twenty) working days;
2) the maximum allowed waiting time for submitting a package of documents is 30 minutes;
3) the maximum allowed service time of the service recipient is 30 minutes.
Form of providing the result of rendering a public service: electronic and (or) paper.
On the portal the notification of the appointment of social assistance, as well as information about the purpose of social assistance is directed at "personal account" of the applicant in the form of electronic document certified by electronic digital signature (hereinafter – EDS) of the authorized person of the service provider.
1) the service provider-posted on the Internet resource www.mzsr.gov.kz, section " Public services";
2) akim of the rural district – from Monday to Friday inclusive from 9.00 to 18.00 hours, with a lunch break from 13.00 to 14.00 hours, except weekends and holidays according to the Labor code of the Republic of Kazakhstan.
Reception of the application and issuance of the result of rendering the state service: from 9.00 to 17.30 hours with a lunch break from 13.00 to 14.30 hours.
The state service is provided on a first come first served basis without prior appointment and accelerated service;
3) portal – round-the-clock, except for technical breaks related to repair works (when the service recipient applies after the end of working hours, on weekends and holidays according to the agreementThe labor code of the Republic of Kazakhstan, acceptance of the application and issuance of the result of rendering public services is carried out on the following working day).
the service provider or akim of the rural district:
1) an identity document;
2) a document confirming registration at a permanent place of residence;
3) information about the applicant's family composition in the form according to Annex 1 to this standard of public service;
4) information about the income of a person (family members);
5) an act and / or document confirming the onset of a difficult life situation.
Documents are submitted in originals and copies for verification, after which the original documents are returned to the service recipient.
On the portal:
for rendering a public service – an application for assigning social assistance to certain categories of needy citizens based on decisions of local representative bodies in accordance with Annex 2 to this standard of public service;
to receive information about the provision of a public service – a request in the form of an electronic document certified by the service recipient's EDS.
The service recipient receives the information of the identity document, document confirming registration at the permanent place of residence, document confirming disability, document confirming the presence of a socially significant disease indicated in the electronic application услугополучательfrom the relevant state information systems through the "electronic government"gateway.
When the service recipient submits all the required documents, the service recipient is issued:
the service provider or rural district akim has a coupon with the date of registration and the date of receipt of the state service, the name and initials of the person who accepted the documents;
through the portal – in the" personal account " of the service recipient, the status of accepting a request for public service provision is displayed.
9-1. The service provider refuses to provide a public service on the following grounds:
1) establishing the unreliability of documents submitted by the service recipient for receiving a public service, and (or) data (information) contained therein;
2) mismatch of the applicant and (or) submissions, data and information necessary for rendering public services the requirements of Rules of rendering social help, establishment size and determine the list of separate categories of needing citizens, approved by the decree of the government of the Republic of Kazakhstan dated 21 may 2013 No. 504.
Footnote. The standard is supplemented by paragraph 9-1 in accordance with the order of the Minister of labor and social protection of the population of the Republic of Kazakhstan dated 06.11.2019 No. 594 (entered into force after ten calendar days after the date of its first official publication).
9-2. In case of elimination by the service recipient of the reasons for refusal to provide the state service, the service recipient applies again for receiving the state service in accordance with the procedure established by this Standard.
Footnote. The standard is supplemented by paragraph 9-2 in accordance with the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 06.11.2019 No. 594 (entered into force after ten calendar days after the date of its first official publication).
Chapter 3. Procedure for appealing against decisions, actions (inaction) of the service provider and (or) its officials on the provision of public services
Footnote. The title of Chapter 3 in the wording of the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 30.11.2018 No. 516 (entered into force after the day of its first official publication).
The complaint is submitted in writing by mail or on purpose through the office of the service provider, or the mayor's office of citiesNur-Sultan, Almaty and Shymkent, districts and cities of regional significance (hereinafter-the akimat).
Confirmation of acceptance of the complaint is its registration (stamp, incoming number and date) in the office of the service provider, or akimat, indicating the surname and initials of the person who accepted the complaint, the time and place of receipt of a response to the complaint.
The complaint of the service recipientreceived by the service provider, or the mayor, is subject to consideration within 5 (five) working days from the date of its registration.
When applying through the portal, information about the procedure for appealing can be obtained by calling the Unified contact center "1414", 8-800-080-7777. When sending a complaint through the portal to the service recipient, information about the request is available from the "personal account", which is updated during the processing of the request by the service provider (marks on delivery, registration, execution, response on consideration or refusal to consider).
In case of disagreement with the results of the rendered public service, the service recipient submits a complaint to the authorized body for assessment and control of the quality of public services.
The complaint of the service recipientreceived by the authorized body for assessment and control of the quality of public services is subject to consideration within 15 (fifteen) working days from the date of its registration.
Footnote. Item 10 as amended by the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 06.11.2019 No. 594 (entered into force on the expiration of ten calendar days after the date of its first official publication).
11. In cases of disagreement with the results of the rendered public service, the service recipient applies to the court in accordance with the procedure established by the legislation of the Republic of Kazakhstan.
Chapter 4. Other requirements, taking into account the specifics of the provision of public services, including those provided in electronic form
Footnote. The title of Chapter 4 in the wording of the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 30.11.2018 No. 516 (entered into force after the day of its first official publication).
Footnote. Paragraph 12 of the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 04.07.2017 No. 190 (entered into force after the day of its first official publication).
Footnote. Paragraph 14 of the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 30.11.2018 No. 516 (entered into force after the day of its first official publication).
15. Excluded by order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 30.11.2018 No. 516 (effective after the day of its first official publication).
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Appendix 1
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Form
Регистрационный номер Family registration number______________________________________
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Information about the applicant's family |
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structure__________________________________ |
_________________________________ |
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№ |
a Surname, first name, patronymic (if any) of family members |
Родственное Relationship to the applicant |
Year of birth |
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Signature of the applicant ____________________ Date ___________________
Last name, first name, patronymic (if any)
an official of the authority,
certify the authorized person
information about family members _____________________
(signature)
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Appendix 2
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Footnote. Appendix 2 as amended by the order of the Minister of labor and social protection of population of the Republic of Kazakhstan dated 04.07.2017 No. 190 (entered into force after the day of its first official publication).
Form
Application for assignment of social assistance to certain
categories of needy citizens based on decisions
of local representative bodies
To the authorized body_______________
(locality, district, region)
Statement
Last name: ________________________________________________
Name: _______________________________________________________________
Middle name (if any)____________________________________________
date of birth "____" _____________ 20 ___ year
status: _____________________________________________________________
home address: ____________________________________________________
phone: ___________________________________________________________
Please support __________________ category _______________
the benefit category
Requirements (Yong/on) for verification of my (my family's) income with the data
of the automated information system of the Ministry of labour and social protection
of population of the Republic of Kazakhstan.
Date of access "____" ______________ 20 ___ year
_______________________________________________________________
(signature, surname, name, patronymic (if any) of the applicant)