Department of education

1. General provisions.

1) Information about the service provider

          1. State institution " Department of education of the mayorof TA Fedorovsky district» the Department of education (hereinafter referred to As the Department of education) is a state body of theRepublic of Kazakhstan that provides guidance in the field of education.

2. State institution " Department of education of Fedorovsky district akimat» has departmentsand, carries out its activities in accordance with the Constitution and laws of the Republic of Kazakhstan, acts of the President and Government of the Republic of Kazakhstan, other regulatory legal acts, as well as this law Position. Reorganization and abolition of a state institution "The Department of education of the Governor's office Fedorovsky district» carried out in accordance with the legislation of the Republic of Kazakhstan

3. The founder Of the Department of education is the mayor's office of Fedorovsky district.

4. The Department of education is a legal entity in the organizational and legal form of a state institution, has seals and stamps with its name in the state language, forms of the established sample, in accordance with the legislation of the Republic of Kazakhstan accounts in the Treasury bodies.

5. The Department of education enters into civil law relations on its own behalf.

6. The Department of education has the right to act as a party to civil law relations on behalf of the state, if it is authorized to do so in accordance with the law.

7. The Department of education on issues of its competence in accordance with the procedure established by law makes decisions, issued by orders of the head of the Departmentа of education and other acts provided for by the legislation of the Republic of Kazakhstan.

8. The structure and staffing limit are approved in accordance with current legislation.
            9. Location of the legal entity: 65 Embankment street, Fedorovka village, Kostanay region, 111900, Republic of Kazakhstan.

         10. Full name of the state body - state institution "The Department of education of akimat of Fedorov area".          

11.The regulation is the Foundation document Of the Department of education .образования.

         12. The Departmentа of education is funded from the local budget.
         13. The Department The education Department is prohibited from entering into contractual relations with business entities for the performance of duties that are the functionsof the Department education.

2) Information about government services:

number of public services

22

number of public services provided through the state Corporation "Government for citizens»

8 number of public services provided on a free and (or) paid basis 2 2 – free of charge ; 0-paid for; 0-paid/free of charge number of public services provided in paper and (or) electronic form 8-electronic .

the number of public services provided on a free and (or) paid basis

22 – free of charge;

0-paid;

0-paid/free of charge

number of government services rendered in paper and (or) electronic form

8 – electronic's.

3-electronic version/

paper,

3-electronic / paper, 1 1 – paper number of approved standards and regulations of public services 2 2-standards, 2 2-regulations 3) Information about the most popular public services1– papers

кK number of approved standards and regulations for public services

22-standards,

22 -regulations

3) Information about the most popular :

For 12 months of 2019, the education Department provided 3,014 services, including 1,580 through the MIO (local Executive body), 181 through the PSC, and 1,253 through the e – government portal. The most popular are "receiving documents and enrolling children in organizations of additional education for children to provide themwith additional education" - 851, "Receiving documents and enrolling children in pre - school educational organizations" - 400. "Acceptance of documents and enrollment in educational organizations regardless of departmental subordination for training in General education programs of primary, basic, General secondary education" - 566, "Provision of free and reduced-price meals to certain categories of students and pupils in General education schools" - 430.

For 12 months of 2018, the education Department provided 3,712 services, including 3,020 through the m & E (local Executive body), 158 through the PSC, and 534 through the e – government portal.                        Comparative analysis shows that in 2019 year rendered on  698 services less. Through m & E in 2019 year is 1440 lessthan in 2018, through PSC in 2019 year is 23 services more than in 2018, through PES in 2019 year is 719 more than in 2018 year.

2. Working with service recipients

1) Information about sources and places of access to information about the procedure for rendering public services:

In order to ensure equal access of the population to public services in the official languageAndthe Internet resource of the Governor's office Fedorovsky district in the section "State services" includes links to the Law of the Republic of Kazakhstan "On public services", the Register of state services rendered to physical and legal persons, the list of public services provided by public institutions Governor's office Fedorovsky district, standards, replenty the state of services, contact phones of the stateon on-slogdataI akimat, through which you can get information about order of rendering state services.

Articles in the newspaper "Fedorovskie Novosti" No. 7 of 14February 1, 4, 2019, No. 22 of 30 may 30, 2019 года, No. 38 of 19 September 19, 2019 года,No. 45 of November 07, 2019, No.4 of 28November 28, 2019 года.

InDepartment stands with normative legal acts, information and reference materials on the provision of public services have been designed, and responsible officials for the quality provision of public services have been identified.

2) Information on public discussion of draft standards of public services

in Accordance with article 11 of the law of the Republic of Kazakhstan dated 15 April 2013 "On public services" the conduct of public discussion of draft standards of public services not included into the competence of local Executive bodies of oblasts, cities of Republican significance, capital, districts, cities of regional status, akims of districts, cities of regional value, settlements, villages, rural districts.

3) Measures aimed at ensuring transparency in the provision of public services (awareness-raising activities, seminars, meetings, interviews, etc. otherwise)

In 201 for9 years in the Department held 2 meeting with the supervisor  regarding the quality of public services.

3. Activities aimed at improving public service delivery processes.

1) Results of optimization and automation of public service delivery processes

The results of optimization and automation of public service delivery processes have a positive impact on the quality of their provision. The procedure for providing public services is being simplified, and deadlines and administrative barriers in the process of providing public services are being reduced.

2) Activities aimed at improving the skills of employees in the provision of public services

In order to improve the professional skills of specialists providing public services, classes on universal legal education are held, where current topics are discussed, and specialists take part in seminars on working with the integrated information system of public service centers.

ПImproving the qualifications of civil servantsThe Department of education is carried out on the basis of Schedule of advanced training of civil servants of the regional center for retraining and advanced training of civil servants of the akimat of Kostanay region.

4. Control over the quality of rendering public services

1) Information about complaints of the service recipienty on the provision of public services.

During the reporting period, complaints from service recipients regarding the provision of public services in the following areasNo complaints were received or reviewed.

2) Results of internal control over the quality of public services rendered.

According утвержденного Пto the approved schedule of measures of internal state control over the quality of public services for 2019year, the structural division of the Fedorovsky districtadministration, 30 on October 30, 2019year9 года in бthe bylo Department planned and conducted 1 measureроприятиof internal control.

According to the results of the controlого мероприятиevent, violations weredetected.

3) Results of quality control of public services rendered services provided by the authorized body for the assessment and control of the quality of public services.

The authorized body for assessment and control of the quality of public services was not responsible for monitoring the quality of public services in2019-2020году не проводился.

4) Results of public monitoring of the quality of public services rendered.

Public monitoring of the quality of public services в государственныprovided by publicservice providersThe Department of education and their subordinatesx organizationx was not conducted.

5. Prospects for further efficiency and increasing satisfaction of service recipients with the quality of public services.

The main directions of improving the quality of public services are their automation and transfer to a State Corporation. In General, in the sphere of public services provision, there is a positive trend towards increasing the number of services provided through the State Corporation and the electronic government portal. The work aimed at improving the quality of public services provided, fully focusing on the needs of the population, as a consumer of public services, will continue.