Report
about the activities of the State Institution "Apparatus of Akim of Leninsky rural district of Fedorovsky district" on the provision of public services
for 12 months of 2021
1. General provisions.
1) Information about the service provider
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1. The state institution "Apparatus of Akim of Leninsky rural district of Fedorovsky district" (hereinafter referred to as the Apparatus of Akim of Leninsky rural district) is a state body of the Republic Kazakhstan, carrying out information and analytical, organizational, legal and logistical support of the akim's activities.
2. The office of the akim of the Leninsky rural District has no departments, carries out its activities in accordance with the Constitution and laws
Of the Republic of Kazakhstan, acts of the President and the Government of the Republic of Kazakhstan, other regulatory legal acts, as well as this Regulation, reorganization and abolition are carried out in accordance with the legislation of the Republic of Kazakhstan.
3. The office of the akim of the Leninsky rural District is a legal entity in the organizational and legal form of a state institution, has seals and stamps with its name in the state language, forms of the established
sample, in accordance with the legislation of the Republic of Kazakhstan accounts in the Treasury.
4. The office of the akim of the Leninsky Rural District enters into civil relations on its own behalf.
5. The office of the akim of the Leninsky rural District has the right to act as a party to civil law relations on behalf of the state, if it is authorized to do so in accordance with the legislation.
6. Akim of Leninsky rural District issues decisions and orders.
7. Structure and limit of the staff number of the Apparatus akims of Leninsky rural District are approved in accordance with the current legislation.
8. Location of the legal entity: Republic Kazakhstan, Kostanay region, Fedorovsky district, Lenino village, 29 Zhenis kuni Street, e-mail - leninskiyfed@mail.kz .
9. The full name of the state body is the state institution "Akim's Office Leninsky rural okrug of Fedorovsky district".
10. The regulation is the constituent document of the Akim's Office of the Leninsky rural District.
11. Financing of activities The administration of the akim of the Leninsky rural District is carried out from the state budget.
12. The office of the akim of the Leninsky Rural District is prohibited from entering into contractual relations with business entities for the performance of duties that are the functions of the state institution "Akim's Office Leninsky rural okrug of Fedorovsky district".
2) Information about public services:
number of public services
14
the number of public services provided through the State Corporation "Government for Citizens"
13
the number of public services provided on a free and (or) paid basis
8 – free of charge;
3– paid;
3 – paid/free
the number of public services rendered in paper and (or) electronic form
10 – electronic/
paper,
3 – electronic (fully automated)
1 - paper
number of approved rules and standards of public services
14
3) Information about the most popular public services:
During the 12 months of 2021, 4 public services were provided, (for the same period in 2020 - 37).
Of these, 4 were provided through the office of the akim of the rural district, (for the same period in 2020 – 12) ;
including:
- "Acquisition of rights to state–owned land plots that do not require bidding (contests, auctions)" -10, (for the same period of 2020 - 2);
- "Issuance of a decision to change the purpose of the land plot" - 0, (for the same period in 2020 – 2);
- through the portal of "electronic government" - 2751 public services
Providing free transportation to
to educational organizations and back home to children living in remote rural localities is shown by the Department of Education of the Akimat of the Fedorovsky district).
including: "Issuance of a certificate confirming that the applicant (family) belongs to the recipients of targeted social assistance"-2751.
2. Work with service recipients
1) Information about the sources and places of access to information on the procedure for the provision of public services:
In order to ensure equal access of the population to public services on the official The Internet resource of the akimat of the Fedorovsky district in the section "Public services" in the tab "Public services provided by the offices of the akims of rural districts", the State Institution "Apparatus of the Akim of the Leninsky rural district of the Fedorovsky district" contains standards, public services, contact numbers of the service provider, through which you can get information about the procedure for the provision of public services, responsible persons and schedules for the provision of public services.
In the building of the akim's office, a stand and a cumulative folder with regulatory legal acts, information and reference materials on the provision of public services are decorated, responsible officials for the quality provision of public services are identified.
2) Information on public discussions of draft standards of public services
According to Article 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", public discussions of draft standards of public services are not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts.
3) Measures aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc. other)
During 2021, the akim's office held 44 explanatory events to improve the quality of public services, including 3 gatherings,
Coverage of the population with explanatory measures to improve the quality of public services - 863 people.
3. Activities to improve the processes of providing public services.
1) Results of optimization and automation of public service delivery processes
The results of optimization and automation of the processes of rendering public services have a positive impact on the quality of their provision. The procedure for the provision of public services is simplified, deadlines and administrative barriers in the process of providing public services are reduced.
2) Measures aimed at improving the skills of employees in the provision of public services
In order to improve the professional qualifications of specialists providing public services, classes on legal general education are held, where topical topics are considered, as well as specialists take part in regional seminars.
The number of persons who have completed advanced training courses on the provision of public services is 1.
Professional development of civil servants of the office of the akim of the rural district is carried out on the basis of the Schedule of professional development of civil servants.
4. Quality control of public services
1) Information on complaints of service recipients regarding the provision of public services.
During the reporting period, complaints from service recipients on the provision of public services to the office of the akim of the rural district were not received and were not considered.
2) The results of internal control over the quality of public services.
A structural subdivision of the akim's office of the Fedorovsky district, in the State Institution "Akim's Office of the Leninsky Rural District of the Fedorovsky district", planned and conducted one internal control event. According to the results of internal control over the quality of public services in the office of the akim of the rural district, no violations were detected.
3) The results of the quality control of the provision of public services conducted by the authorized body for the assessment and control of the quality of public services.
The quality control of the provision of public services was not carried out by the authorized body for the assessment and control of the quality of the provision of public services.
4) The results of public monitoring of the quality of public services.
Public monitoring of the quality of public services was not carried out in the office of the akim of the rural district.
5. Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services.
The main directions of improving the quality of public services are their automation and transfer to a State Corporation.
95% of the economically active population of the rural district has EDS, which are updated after the expiration of the work period.
The work aimed at improving the quality of public services provided, fully focusing on the needs of the population as a consumer of public services will continue.
The target indicator of the state body in the field of public services is an increase in the percentage of public services rendered in electronic format through a State Corporation and the "e–government portal". There is also an increase in the number of economically active population with EDS up to 99%.