1. General provisions.
1) Information about the service provider
1. The state institution "Apparatus of Akim of Novoshumnoye village of Fedorovsky district" (hereinafter – Akim's apparatus) is a state institution that ensures the activities of Akim of Novoshumnoye village (hereinafter – akim) and performs other functions provided for by the legislation of the Republic of Kazakhstan.
2. The Akim's Office carries out its activities in accordance with the Constitution and laws of the Republic of Kazakhstan, acts of the President and the Government of the Republic of Kazakhstan, other regulatory legal acts, as well as this Regulation on the Akim's office.
3. The Akim's office is a legal entity in the organizational and legal form of a state institution, in accordance with the legislation of the Republic of Kazakhstan, it has seals and stamps with its name in the state language, forms of the established sample, accounts with treasury bodies.
4. The akim's office enters into civil law relations on its own behalf.
5. The Akim's office has the right to act as a party to civil law relations on behalf of the state in accordance with the legislation.
6. The regulations on the office of the akim of the village of Novoshumnoye, its structure are approved by the akimat of the district.
7. The full name of the state body in Russian is the state institution "Apparatus of the akim of the village of Novoshumnoye of the Fedorovsky district", in Kazakh "Fedorov audany Novoshumnoye auyly akiminin apparatuses" memlekettik mekemesi.
Location of the legal entity: 111915 Republic of Kazakhstan, Kostanay region, Fedorovsky district, Novoshumnoye village, Ospanova Street , house 19. Tel.8(71442) 94-6-46 (fax),871442)
94-7-19.
In the state institution "The Office of the akim of the village of Novoshumnoye of the Fedorovsky district", the working time is set from 9.00 am to 6.30 pm daily (except Saturday and Sunday), with a break for rest and meals from 13.00 am to 14.30 pm.
8. The state institution "The Apparatus of the akim of the village of Novoshumnoye of the Fedorovsky district" is formed, abolished and reorganized by the akimat of the district.
9. The Akim's office is a state institution maintained at the expense of the local budget.
10. The Akim's office is prohibited from entering into contractual relations with business entities for the performance of duties that are functions of the akim's office.
2) Information about public services:
number of public services
14
the number of public services provided through the State Corporation "Government for Citizens"
13
the number of public services provided on a free and (or) paid basis
8 – free;
3– paid;
3 – paid/free
the number of public services rendered in paper and (or) electronic form
10 – electronic/
paper,
1 – electronic (fully automated)
1 - paper
number of approved rules and standards of public services
14
3) Information about the most popular public services:
For 12 months of 2021, 3,692 public services were provided, which is 42% more than in 2020 (for the same period of 2020, 3,000 public services). Of these:
in the state body – 1 service (in 2020 – 14 services),
The most popular service was "Providing information confirming that the applicant (family) belongs to the recipients of targeted social assistance", through the e-government portal"3691 services were provided.
2. Work with service recipients
1) Information about the sources and places of access to information on the procedure for the provision of public services:
Information on the procedure for the provision of public services, regulatory legal acts regulating the provision of public services are posted on information stands in the building of the State Institution "Apparatus of Akim of the village of Novoshumnoye of the Fedorovsky district" and on the official Internet resource of the Akimat of the Fedorovsky district https://www.gov.kz/memleket/entities/kostanay-fedorov
in the section "Public services" there are links to the Law of the Republic of Kazakhstan "On Public Services", the Register of public services provided to individuals and legal entities, the list of public services provided by public institutions of the district, the rules of public services, contact numbers of public service providers, through which you can get information about the procedure for the provision of public services, and it can also be obtained through a Single Contact Center for the provision of public services by calling 1414, 8-800-080-77-77.
2) Information on public discussions of draft standards of public services
According to Article 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", public discussions of draft standards of public services are not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts.
3) Measures aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc. other)
In order to ensure transparency of the process of providing public services in 2021, 3 meetings were held with service recipients, and 14 meetings with specialists providing public services regarding the organization of work on the provision of public services, 2 round tables at the akim of the village of Novoshumnoye. Coverage of the population through explanatory measures to improve the quality of public services, which were attended by 182 people.
3. Activities to improve the processes of providing public services.
1) Results of optimization and automation of public service delivery processes
The results of optimization and automation of the processes of rendering public services have a positive impact on the quality of their provision. In order to optimize and reduce administrative procedures in 2021, work continued on the transfer of public services to an electronic format. With the organizational assistance of service providers, in order to ensure public access to services, the operation of the Mobile application "eGov mobile" continues to operate.
2) Measures aimed at improving the skills of employees in the provision of public services
In order to improve the professional qualifications of specialists providing public services, classes are held at which topical topics are discussed, specialists take part in working with the e-government web portal, and also take part in seminars held by the internal control service at the district level.
4. Quality control of public services
1) Information on complaints of service recipients regarding the provision of public services.
During the reporting period, complaints from service recipients on the provision of public services were not received and were not considered by the akim's office.
2) The results of internal control over the quality of public services.
According to the results of the control event conducted on September 29, 2021 by the internal control service for the quality of public services, no violations were detected during the reporting period according to the established deadlines for the provision of services.
3) The results of the quality control of the provision of public services conducted by the authorized body for the assessment and control of the quality of public services.
The quality control of the provision of public services by the authorized body for the assessment and control of the quality of the provision of public services was not carried out in 2021.
4) The results of public monitoring of the quality of public services.
Public monitoring of the quality of public services in the State Institution "The Office of the akim of the village of Novoshumnoye of the Fedorovsky district" was not carried out.
5. Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services.
The main directions of improving the quality of public services are their automation and translation into electronic format. In general, there is a positive trend in the provision of public services to increase the number of services provided through the e-government portal.
The target indicator of the state body in the provision of public services is to increase the share of public services rendered in electronic format and without violating deadlines, as well as to provide EDS to 98% of the economically active population.
The work aimed at improving the quality of public services provided, fully focusing on the needs of the population as a consumer of public services will continue.