Report
about the activities of the State Institution "Apparatus of Akim of the Kostryakovsky rural district of the Fedorovsky district" on the provision of public services for 12 months of 2021
1. General provisions
1) Information about the service provider
1. The state institution "Apparatus of Akim of Kostryakovsky rural district of Fedorovsky district" (hereinafter – Akim's apparatus) is a state institution that ensures the activities of Akim of Kostryakovsky rural district (hereinafter – akim) and performs other functions provided for by the legislation of the Republic of Kazakhstan.
2. The Akim's Office carries out its activities in accordance with the Constitution and laws of the Republic of Kazakhstan, acts of the President and the Government of the Republic of Kazakhstan, other regulatory legal acts, as well as this Regulation on the Akim's office.
3. The Akim's office is a legal entity in the organizational and legal form of a state institution, in accordance with the legislation of the Republic of Kazakhstan, it has seals and stamps with its name in the state language, forms of the established sample, accounts in treasury bodies.
4. The akim's office enters into civil law relations on its own behalf.
5. The Akim's office has the right to act as a party to civil law relations on behalf of the state in accordance with the legislation.
6. The regulations on the office of akim of Kostryakovsky rural district, its structure are approved by the akimat of the district.
7. Full name of the state body in Russian - the state institution "Akim's Office Kostryakovsky rural okrug of Fedorovsky district", in Kazakh "Fedorov audany Kostryakov auyldyk okrug akiminin apparatuses" memlekettik mekemesi.
Location of the legal entity: Republic of Kazakhstan, Kostanay region, Fedorovsky district, Kostryakovka village, Tselinnaya Street, house 56.
In the state institution "Office of Akim of the Kostryakovsky rural district of the Fedorovsky district", the working time is set from 9.00 to 18.30 hours daily (except Saturday and Sunday), with a break for rest and meals from 13.00 to 14.30 hours.
8. The state institution "Apparatus of Akim of Kostryakovsky rural district of Fedorovsky district" is formed, abolished and reorganized by the akimat of the district.
9. The Akim's office is a state institution maintained at the expense of the local budget.
10. The Akim's office is prohibited from entering into contractual relations with business entities for the performance of duties that are functions of the akim's office.
2) Information about public services
number of public services
14
The number of public services provided through the State Corporation "Government for Citizens"
13
the number of public services provided on a free and (or) paid basis
8-free
3-paid
3-paid/free
the number of public services rendered in paper and (or) electronic form
10-electronic/paper
1-paper
3-electronic (fully automated)
number of approved standards and rules of public services
14
3) Information about the most popular public services
In the 12 months of 2021, 4026 public services were provided, which is 64% less than in 2020 (for the same period of 2020, 6276 public services). Of these:
in the state body -0, through the PSC-0,
through the e-government portal - 4026 public services or 100% (in 2020 – 6276 or 100%).
The most popular service was "Issuance of a certificate confirming that the applicant (family) belongs to the recipients of targeted social assistance" 4021 services or 99% of the total volume of services rendered
2. Work with service recipients
1) Information about the sources and places of access to information on the procedure for the provision of public services:
Information on the procedure for the provision of public services, regulatory legal acts regulating the provision of public services are posted on information stands and on the official Internet resource of the Akimat of the Fedorovsky district https://www.gov.kz " kostanay-fedotov-audany-akimat. In the public services section there are links to the law on public services, the register of public services provided to individuals and legal entities, the list of public services provided by public institutions of the district, the rules of public services, contact numbers of public service providers, through which you can get information about the procedure for the provision of public services, as well as you can get through a single contact center by phone 1414, 8-800-080-77-77
2) Information on public discussions of draft standards of public services
According to Article 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", public discussions of draft standards of public services are not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts.
3) Measures aimed at ensuring transparency of the process of rendering public services (explanatory works, seminars, meetings, interviews, etc.)
In order to ensure transparency in the process of providing public services , 17 meetings and meetings were held in 2021 regarding the organization of work on the provision of public services , in which 411 people participated
3. Activities to improve the processes of providing public services
1) Results of optimization and automation of public service delivery processes
The results of optimization and automation of the processes of rendering public services have a positive impact on the quality of their provision. In order to optimize and reduce administrative procedures in 2021, work continued on the transfer of public services to an electronic format. With the organizational assistance of service providers, in order to ensure public access to services, work continues with the eGov mobile application
2) Measures aimed at improving the skills of employees in the provision of public services
In order to improve the professional qualifications of specialists providing public services, classes are held at which topical topics are considered, specialists take part in working with the e-government web portal, and also take part in seminars held by the internal control service at the district level. In 2021, specialists did not take advanced training courses on the provision of public services, according to the schedule of advanced training of civil servants, specialist training is planned for September 2022
4. Quality control of public services
1) Information on complaints of service recipients regarding the provision of public services
During the reporting period, complaints from service recipients on the provision of public services were not received and were not considered by the akim's office
2) Results of internal control over the quality of public services
According to the results of a control event conducted in January 2021 by internal control over the quality of public services for the reporting period, violations of the established deadlines for the provision of public services were not revealed.
3) The results of the quality control of the provision of public services conducted by the authorized body for the assessment and control of the quality of public services
Control over the quality of the provision of public services by the authorized body for the assessment and control of the quality of the provision of public services in 2021 was not carried out
4) Results of public monitoring of the quality of public services
Public monitoring of the quality of public services in the State Institution "Apparatus of Akim of the Kostryakovsky rural district of the Fedorovsky district" was not carried out
5. Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services
The main directions of improving the quality of public services are their automation and translation into electronic format. In general, there is a positive trend in the provision of public services to increase the number of services provided through the "e-government portal". Work aimed at improving the quality of public services provided, fully focusing on the needs of the population as a consumer of public services is carried out everywhere.
