One of the most popular and socially significant services in Public Service Centers is the documentation of citizens of the Republic of Kazakhstan (up to 2 million citizens are documented annually).
Passports and identity cards for citizens are issued through the information system "Registration point "Documentation and registration of the population".
If earlier documents were issued on paper, a citizen brought his photo with him, now this service is automated. Photographing is done through the information system, directly at the time of registration and without payment.
Amenities have been introduced for citizens – the principle of extraterritoriality is applied. This means that you can apply to any PSC of the republic for registration of a passport or identity card, regardless of registration at the place of residence
All PSC's have implemented an online payment service for state duty by means of a QR code directly when making an electronic application for a passport or identity card, which has reduced the time for servicing citizens.
Work has also been completed on the integration of the Ministry of Internal Affairs system for documenting citizens with the information system of the Ministry of Justice "IS Registry Office", to obtain information about acts of civil status. Now the migration service employees will receive all information about the change of the installation data from the system. This eliminated paper correspondence with the bodies of the RAGS to confirm the issuance of documents on the change of surname or other data, and will also allow to identify fake birth certificates, name change and other data.
Currently, the Ministry of Internal Affairs, as part of the automation of public services, together with the Ministry of Digital Development, Innovation and Aerospace Industry and the NAO State Corporation "Government for Citizens", are working on the implementation of the service on early notification of citizens about the expiration of an identity card by sending SMS, which will reduce violations by citizens, in terms of late replacement of expired identity cards.
When implementing this service, the population will be notified through the mass media.
You can apply for the service through the e-government portal and through the PSC.
To get the service online:
Log in to the portal and click on the "Order service online" button.
Fill out the application and sign it with an EDS (electronic digital signature).
Attach documents to the application:
photo
sample signature.
If necessary, pay the state fee for the provision of services.
Make a payment by clicking on the "Pay" button on the page of the "electronic government" Payment Gateway.
In your personal account (in the "Service receipt History" section), read the notification about the processing of your application, which will be received within the specified time.
Through the portal, the service can be obtained only in the case of an exchange of an identity document (i.e. the date of issue of the identity card must be before 01.01.2015) and a passport (i.e. the date of issue of the passport must be before 01.01.2010) for a new sample document. In other cases (including when the document expires, payment for acceleration, when the surname, first name and patronymic change, theft and loss, at the date of issue of the identity card - 01.01.2015 and passport - 01.01.2010), the service is provided only in the NAO "State Corporation "Governments for Citizens" or an authorized body.
How to get a service in the NAO "State Corporation "Governments for Citizens" (required documents)
At the personal request of the service recipient (for children and citizens recognized by the court as incapacitated, their legal representatives (parents, guardians, trustees) with the provision of documents confirming the authority to represent):
Receipt of payment of the state fee for the document (persons exempt from payment of the state fee in accordance with Article 622 of the Tax Code, submit supporting documents);
pay the state fee for obtaining an identity
card pay the state fee for obtaining a passport
Two photos measuring 3.5 x 4.5 centimeters, corresponding to the age of the service recipient at the time of registration of the form;
Photos are made by photo printing from a single negative on dense photo paper, strictly full-face on a light background, with a neutral facial expression and a closed mouth, in which the face occupies about 75% of the total area of the photo. It is not allowed to use images produced by computer scanning, modeling or photocopying. Headdresses are not allowed when photographing, except for covering the head for religious or medical reasons, in this case the face remains open from the lower border of the chin to the forehead, shadows from the headdress on the face are not allowed. The eyes are open, clearly visible and not covered by hair. The eyeglass frame does not cover the eyes, reflective and sunglasses are not allowed. In addition, photographs of the documented person in uniform are not allowed.
When providing a public service through the information system "Registration point "Documentation and registration of the population" (hereinafter – the IP RP DRN), the service recipient is photographed in the IP RP DRN according to the requirements of international standards and without payment.
The photo image of the service recipient is entered into the electronic form by photographing, the signature of the service recipient is entered through the signature scanner.
One of the following documents:
birth certificate (upon receipt of an identity card upon reaching the age of 16, upon receipt of a passport before the age of 16) and an identity card of one of the parents (for identification and confirmation of the child's citizenship). A notarized application-consent from a foreigner's parent to receive documents certifying the identity of a citizen of the Republic of Kazakhstan by the child (in the case of the child's birth outside the Republic of Kazakhstan and different citizenship of the parents, one of whom was a citizen of the Republic of Kazakhstan at the time of the child's birth and both parents had permanent residence outside the Republic of Kazakhstan at that time);
passport of a citizen of the Republic of Kazakhstan (in case of passport exchange, loss of identity card of a citizen of the Republic of Kazakhstan);
identity card of a citizen of the Republic of Kazakhstan (when exchanging an identity card of a citizen of the Republic of Kazakhstan, losing a passport of a citizen of the Republic of Kazakhstan or receiving it for the first time);
certificate of admission to the citizenship of the Republic of Kazakhstan of the established form issued by the internal affairs bodies (upon receipt of documents in connection with the admission to the citizenship of the Republic of Kazakhstan);
certificate of return issued by foreign institutions of the Republic of Kazakhstan (in case of loss of passport by a citizen of the Republic of Kazakhstan temporarily staying abroad);
a written statement in any form (when applying for the restoration of a lost identity card and (or) passport, change of nationality, identification data with amendments to the birth certificate) or a notification coupon from the criminal prosecution authority that accepted the application for theft or theft of an identity card and (or) passport as a criminal offense.
Notes
The identity card of a citizen of the Republic of Kazakhstan is issued to citizens from the age of 16 and is valid on the territory of the Republic. The identity card of a citizen of the Republic of Kazakhstan is issued for a period of ten years.
A passport of a citizen of the Republic of Kazakhstan is issued to citizens, at their request, regardless of their age and is a document certifying the identity of the owner when leaving and outside the Republic of Kazakhstan. The passport is issued for a period of validity of 10 years.
**Citizens of the Republic of Kazakhstan are exempt from paying the state fee for issuing passports and identity cards:
Heroes of the Soviet Union, Heroes of Socialist Labor;
Persons awarded the Orders of Glory of three degrees and Labor Glory of three degrees, "Altyn Kyran", "Otan", awarded the titles "Halyk Kaharmany", "Kazakstannyn Enbek Epi";
Mothers with many children, awarded the title of "Mother heroine", awarded with pendants "Altyn alka", "Kumis alka";
Participants of the Great Patriotic War and persons equated to them, awarded orders and medals of the former USSR for selfless work and impeccable military service in the rear during the Great Patriotic War; persons who worked (served) at least six months from June 22, 1941 to May 9, 1945 and not awarded with orders and medals of the former USSR for selfless work and impeccable military service in the rear during the Great Patriotic War, disabled people, as well as one of the parents of a disabled person from childhood;
Elderly people living in medical and social institutions for the elderly and disabled of general type, orphans and children left without parental care, who are on full state support, living in orphanages and (or) boarding schools;
Citizens affected by the Chernobyl disaster.
How much does the document cost?
Since January 1, the size of the monthly calculation index has changed in the country, respectively, the cost of producing documents has increased.
So, since the beginning of 2022, the amount of the MCI has increased to 3063 tenge. Thus, obtaining documents will cost Kazakhstanis from 0.2 MCI to 8 MCI.
Cost for all types of documents:
- obtaining a passport - 24,504 tenge (8MRP);
- identity card - 613 tenge (0.2 MCI);
- driver's license - 3828 tenge (1.25 MCI);
- birth certificate - free of charge, but in case of changes and additions to the document - 1532 tenge (0.5 MCI);
- marriage registration - 3063 tenge (1 MCI), corrections and additions to the certificate - 1532 tenge (0.5 MCI);
- repeated certificates of RAGS - 3063 tenge (1 MCI);
- filing for divorce - 6126 tenge (2 MCI).
What should I do if my identity card expires?
The identity card is issued to Kazakhstanis from the age of 16 and is issued for a period of 10 years.
It is best to change the certificate in advance, since a document that is overdue for more than 1 month is an administrative offense.
You can replace the identity card at any PSC, regardless of the place of residence. It is only necessary to present an old document and pay a state fee of 0.2 MCI.
The new document will be ready within 15 working days.
If desired, you can speed up the production time of the certificate from one to five working days for an additional fee.
*The passport is a voluntary document, so there is no penalty for its delay. The cost of the state duty is 8 MCI.