Report about your businessGU "Department of Land Relations of the Fedorovsky district" on the provision of public services for 12 monthsof 20-20 of the year

1. General provisions.

1) Information about the service provider

         1. State institution "Department of Land Relations of the Fedorovsky district" (hereinafter referred to as the Department) It is a state body of theRepublic of Kazakhstan that performs the functions of a local stateboard of directors in the organizational and legal form of a state institution.

          2. The Department has no departments, осущестcarries out its activities in accordance with the Constitution and laws of the Republic of Kazakhstan, acts of the President and Government of the Republic of Kazakhstan, other regulatory legal acts, as well as this Regulation, is formed, abolished and reorganizedby the Akimat Fedorovsky district.

3. The department яis managed by a legal entity in the organizational and legal form of a state institution, has seals and stamps with its name in the state language, forms of the established sample in accordance with the legislation of the Republic of Kazakhstan, accounts with treasury bodies.

4. The Department enters into civil relations on its own behalf.

5. The Department имееhas the right to act as a party to civil law relations on behalf ofимени the akimat of the Fedorovsky district, if it is authorized to do so inaccordance with the legislation.

6. The Department takes decisions on issues of its competence in accordance with the procedure established by law, which are issued by orders of the headDepartmentaand other acts provided for by the legislation of the Republic of Kazakhstan.

7. Structure and staffing limitDepartmentAis approved in accordance with the current legislation.
          8. Locationof the legal entity: 111900, Republic of Kazakhstan, Kostanay region, Fedorovsky district, Fedorovka village, ul.Krasnoarmeyskaya, дом street.
, 53.9 .        9Full name of the state body - state institution "Department of Land Relationsof the Fedorovsky district".

          10.The Regulation is a constituent document of a state institution "государственного учреждения «Department of Land Relations of the Fedorovsky district.

          11. Financing of activitiesDivisionais funded from the budget of the Fedorovsky district.

         12. DepartmentUisprohibited from entering into contractual relations with business entities for the performance of duties that are functions ofDepartmenta.

2) Information on public services:

the number of public services

10

number of public services provided through the State Corporation "Government for citizens"

10

the number of public services provided through "e-government portal e-gov"

10

quantity of public services provided for free and (or) paid basis

10 – free

number of public services rendered in paper and (or) electronic form

10- electronic
/paper

3) information about the most popular public services:

In just 12 months of 2020, the Department provided 306 public services. For 12 months of 2019, there were 436 public services. ВCompared to last year, the number of public services rendered was 130 lower.

For 12 months of 2020 the most popular service was – Approval of land management projects for the formation of land plots - 271 were rendered.

2. Working with service recipients

1) Information about the sources and places of access of information on the procedure for rendering public services:

To ensure equal access of the population to public services for the official Andthe Internet resource of the akimat ofFedorovsky district, in the section "State services" includes links to the Law of the Republic of Kazakhstan "On public services", the Registry of public services provided to individuals and legal entities, the list of public services provided by public institutions of akimat of Fedorovsky district, standards, regulations of the state services, contact phone state bodies, service providerFedorovsky district, through which you can receive information on the procedure for the provision of public services.

InThe Department has designed stands with regulatory legal acts, information and reference materials on the provision of public services, and identified responsible officials for the high-quality provision of public services.

2) Information on public discussions of draft public service standards

According to article 11 of the Law of the Republic of Kazakhstan of April 15, 2013 "About the state services" the holding of the public discussion of drafts of standards of public services is not included in the competence of local Executive bodies of regions, cities of Republican significance, the capital, districts, cities of regional significance, akims of districts, cities of regional value, towns, villages, rural districts.

3) Activities aimed at ensuring transparency of the process of rendering of the state services (outreach, workshops, meetings, interviews I. other)

During 2020, the Department conducted 3 seminars on high-quality provision of public services.

3. Activities aimed at improving the processes of providing public services.

1) Results of optimization and automation of public service delivery processes

The results of optimization and automation of public service delivery processes have a positive impact on the quality of their delivery. The procedure for providing public services is simplified, and time limits and administrative barriers in the process of providing public services are reduced.

2) Activities aimed at improving the skills of employees in the provision of public services

In order to improve the professional skills of specialists providing public services, classes on general legal education are held, where current topics are considered, specialists take part in seminars on working with the integrated information system of public service centers.

Raising thequalifications of civil servants of the akimat of the Fedorovsky district is carried out on the basis of: Schedule of advanced training of civil servants of the Regional State Enterprise "Regional Center for Retraining and Advanced Training of Civil Servants" of the Akimat of Kostanay region.

4.Monitoring theQuality control of public services

1) Information about complaints from service recipients on issues related to the provision of public services.

During the reporting period, complaints from service recipients regarding the provision of public services were not received or considered by the Department.

2) Results of internal control over the quality of public services rendered.

According to the approved Action Plan of internal state control over the quality of public servicesrendered for 2020, the structural division of the Akim's office Fedorovsky district, the Department planned and carried out 1 internal control measures.

According to the results of control measures, there are no detected violations.

3) Results of контроля заquality control over the provision of public services conducted by the authorized body for evaluating and controlling the quality of public services.

Department of the Agency of the Republic of Kazakhstan for Civil Service Affairs and Anti-Corruption in Kostanay region (hereinafter – 3) The audit20 was not carried out in 2020.

4) Results of public monitoring of the quality of public services rendered.

Public monitoring of the quality of public services was not carried out in the statebody-the Department.

5. Prospects for further efficiency and increasing satisfaction of service recipients with the quality of public services rendered.

The main directions of improving the quality of public services are their automation and transfer to a State corporation. In general, there is a positive trend in the provision of public services to increase the number of services provided through the State Corporation and the "e-Government portal", including the issuance of permits through information systems. The work aimed at improving the quality of public services provided, fully focusing on the needs of the population as a consumer of public services, will continue.