Appendix 15 to the order
Minister of Agriculture
Republic of Kazakhstan
dated October 1, 2020 No. 301
Rules for the provision of public services "Putting on a waiting list for obtaining a land plot"
Chapter 1. General provisions
These Rules for the provision of the state service "Putting on a waiting list for obtaining a land plot" (hereinafter referred to as the Rules) are developed in accordance with subparagraph 1) article 10 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public services "(hereinafter – the Law) and determine the procedure for the provision of the public service" Putting on a waiting list for a land plot " (hereinafter – the public service).
The following basic concepts are used in these Rules:
1) personal account – the user's account on the e-government web portal";
2) public service standard – a list of the main requirements for the provision of public services, including the characteristics of the process, form, content and result of the provision, as well as other information, taking into account the specifics of the provision of public services;
3) the web portal of "electronic government" (hereinafter referred to as the portal) is an information system that provides a single window of access to all consolidated government information, including the regulatory framework, and to public services, services for issuing technical conditions for connecting to the networks of natural monopoly entities and services of quasi-public sector entities provided in electronic form;
4) electronic digital signature (hereinafter referred to as EDS) – a set of electronic digital symbols created by means of an electronic digital signature and confirming the authenticity of an electronic document, its ownership and immutability of its content.
Chapter 2. Procedure for the provision of public services
The state service is provided by the local executive bodies of the cities of republican significance, the capital, districts, cities of regional significance, cities of district significance, the akim of the village, village, rural district (hereinafter-the service provider).
To receive a public service, individuals (hereinafter referred to as the service recipient), through the office of the service provider or through the portal, send the service provider:
when contacting the service provider:
1) application for placing on the waiting list for obtaining a land plot in the form in accordance with Annex 1 to these Rules;
2) an identity document (for identification purposes);
when accessing the portal:
application for placing on the queue for receiving a land plot in the form according to Annex 1 to these Rules in the form of an electronic document certified by the EDS of the service recipient.
The list of the main requirements for the provision of public services, including the characteristics of the process, the form, content and result of the provision, as well as other information, taking into account the specifics of the provision of public services, is set out in the standard of public services "Placing on the queue for obtaining a land plot" in accordance with Annex 2k to these Rules.
Information about the identity document, about the registration (re-registration) of a legal entity, about the registration of an individual entrepreneur, or about the beginning of activity as an individual entrepreneur, confirming the ownership of real estate, about the title and identification documents for the land plot, about the absence of encumbrances on the land plot, is processed by the service provider from the relevant state information systems through the gateway of "electronic government".
The status of acceptance of the request for the provision of public services, as well as a notification indicating the date and time of the provision of public services, is sent to the service recipient in the personal account.
Confirmation of acceptance of the application on paper in the office of the service provider is a mark on its copy of the registration with the date, time (hours, minutes).
An employee of the office of the service provider accepts the application of the service recipient received by the office, or through the portal, registers it and transmits it to the head of the service provider within 15 (fifteen) minutes.
In the case of a request from the service recipient after the end of working hours, on weekends and holidays, according to According to the Labor Code of the Republic of Kazakhstan dated November 23, 2015, the acceptance of the application and the issuance of the result of the provision of public services are carried out on the following working day.
The head of the service provider gets acquainted with the application, imposes a resolution on the application, sends it to the authorized body for land relations within 1 (one) working day.
The responsible executor of the authorized body for land relations considers the application and issues a notification of the registration of the application for special registration, or a reasoned response to the refusal to provide public services within 9 (nine) working days.
The head of the authorized body for land relations signs a notice of registration of the application for special registration, or a reasoned response to the refusal to provide public services within 1 (one) working day.
An employee of the office of the authorized body for land relations registers a notification of the registration of a special application or a reasoned response about the refusal to provide a public service and sends the result of the provision of a public service to the service recipient within 15 (fifteen) minutes.
If the service recipient applies through the portal, the result of the provision of the state service is sent to the personal account of the service recipient in the form of an electronic document signed by the EDS of the head of the authorized body for land relations.
The service provider provides data entry into the information system for monitoring the provision of public services on the stage of the provision of public services.
In the event of a failure of the information system, the service provider immediately notifies the employee of the service provider's structural unit responsible for the information and communication infrastructure.
In this case, the responsible employee for the information and communication infrastructure draws up a protocol on the technical problem and signs it by the service provider.
The grounds for refusal to provide a public service are:
1) establishing the unreliability of the documents submitted by the service recipient for receiving the state service, and (or) the data (information) contained therein;
2) non-compliance of the service recipient and (or) the submitted data and information required for the provision of public services with the requirements established by parts eleven and twelve of paragraph 8 of Article 44-1 of the Land Code of the Republic of Kazakhstan dated June 20, 2003.
Chapter 3. Procedure for appealing decisions, actions (inaction) of service providers and (or) their officials on the provision of public services
A complaint against the decision, action (inaction) of the service provider on the provision of public services is submitted to the head of the service provider, to the authorized body for the assessment and control of the quality of public services.
The complaint of the service recipient received by the service provider, in accordance with paragraph 2 of Article 25 of the Law, is subject to consideration within 5 (five) working days from the date of its registration.
The complaint of the service recipient, received by the authorized body for the assessment and control of the quality of public services, is subject to consideration within 15 (fifteen) working days from the date of its registration.
In cases of disagreement with the results of the provision of public services, the service recipient applies to the court in accordance with subparagraph 6) paragraph 1 of Article 4 of the Law.
Appendix 1
to the Rules for the provision
of public services
"Putting on a waiting list for
a land plot"
Form
To the Mayor ______________________
(region, city, district,
village, village, rural district)
____________________________
(last name, first name, patronymic (if any))
from _________________________
(last name, first name, patronymic
(if any) of an individual)
____________________________
____________________________
(individual identification number)
____________________________
(details of the document
identity
____________________________
individuals
____________________________
contact phone (if available)
____________________________
address)
Application for placing on the waiting list for obtaining a land plot
I ask you to put on the queue for obtaining a land plot located in __________________________________________________________
_________________________________________________________________________ (address (location) of the land plot)
by area ____________ hectare, for _________________________________________. (purpose of the land plot)
I agree to the use of information that constitutes a legally protected secret contained in information systems.
Service recipient _____________________________________________________ (last name, first name, patronymic (if any))
Signature of the service recipient (when contacting the office of the service provider/Electronic digital signature of the service recipient (when applying through the web portal of "electronic government")
Appendix 2
to the Rules for the provision
of public services
"Putting on a waiting list for
a land plot"
The standard of the state service " Putting on the queue for obtaining a land plot"
1
Name of the service provider