Appendix 2 to the order
Minister of Labor and Social Protection
protection of the population
Republic of Kazakhstan
No. 84 dated March 25, 2021
Rules for the provision of public services " Assignment of social assistance to certain categories of citizens in need by decisions of local representative bodies"
Chapter 1. General provisions
These Rules for the provision of public services "Assignment of social assistance to certain categories of Citizens in Need by decisions of local representative bodies" (hereinafter referred to as the Rules) are developed in accordance with subparagraph 1) articles 10 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services" and define the procedure for providing the state service "Assignment of social assistance to certain categories of citizens in need by decisions of local representative bodies" (hereinafter – the state service).
The state service is provided by the local executive bodies of the cities of Nur-Sultan, Almaty and Shymkent, districts and cities of regional significance (hereinafter referred to as the service provider) to individuals (hereinafter referred to as the service recipient) in accordance with these Rules.
Acceptance of the application and issuance of the result of the provision of public services is carried out through:
1) the service provider;
2) akim of the settlement, village, rural district (hereinafter-akim of the rural district);
3) the e-government web portal (hereinafter referred to as the portal).
Chapter 2. Procedure for the provision of public services
To receive a public service, the service recipient, on behalf of himself or her family, applies to the service provider or the akim of a rural district by submitting a written application in accordance with Annex 1 to these Rules, with the documents specified in the list of documents required for the provision of a public service of the state service standard "Assignment of social assistance to certain categories of citizens in need by decisions of local representative bodies" (hereinafter referred to as the state service standard) in accordance with Annex 2 to these Rules.
The list of basic requirements for the provision of public services, including the characteristics of the process, form, content and result of the provision, as well as other information, taking into account the specifics of the provision of public services, is given in the standard of public services in accordance with Annex 2k to these Rules.
The total period for reviewing documents and issuing the results of the provision of public services from the date of receipt and registration of the package of documents by the service provider is eight working days.
When submitting a full package of documents provided for by the state service standard in accordance with Annex 2 to these Rules, the service recipient is issued:
the service provider or the akim of the rural district has a ticket indicating the date of registration and the date of receipt of the state service, the name and initials of the person who accepted the documents;
through the portal - in the" personal account " of the service recipient, the status of acceptance of the request for the provision of public services is displayed.
Upon receipt of an application for social assistance in the event of a difficult life situation, the service provider or the akim of the rural district within one working day sends the applicant's documents to the precinct commission for conducting a survey of the financial situation of the person (family).
The precinct commission within two working days from the date of receipt of the documents conducts a survey of the applicant, the results of which are an act on the financial situation of the person (family), prepares a conclusion on the need of the person (family) in social assistance in accordance with the forms in accordance with Annexes 3, 4k of these Rules and sends them to the service provider or the mayor of the village, village, rural district.
The akim of the rural district within two working days from the date of receipt of the act and the conclusion of the precinct commission sends them with the attached documents to the service provider.
In case of insufficient documents for the provision of social assistance, the service provider requests from the relevant authorities the information necessary for the consideration of the documents submitted for the provision of social assistance.
If the applicant is unable to submit the necessary documents due to their damage or loss, the service provider makes a decision on the provision of social assistance on the basis of data from other authorized bodies and organizations that have relevant information.
The service provider within one working day from the date of receipt of documents from the precinct commission or the akim of a settlement, village, rural district calculates the average per capita income of a person (family) in accordance with the Rules for calculating the total income of a person (family) applying for state targeted social assistance, approved by the Order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated July 28, 2009 No. 237-p " On approval of the Rules for calculating the total income of a person (family)), applying for state targeted social assistance" (registered in the Register of State Registration of Normative Legal Acts No. 5757) and submits a full package of documents for consideration by a special commission.
A special commission within two working days from the date of receipt of the documents issues a conclusion on the need for social assistance, and if the conclusion is positive, indicates the amount of social assistance.
The service provider, within eight working days from the date of registration of the applicant's documents for the provision of social assistance, makes a decision on the provision or refusal to provide social assistance on the basis of the accepted documents and the conclusion of a special commission on the need for social assistance.
In the cases specified in paragraphs 9 and 10 of these Rules, the service provider makes a decision to provide or refuse to provide social assistance within twenty working days from the date of acceptance of the documents from the applicant or the akim of the village, village, rural district.
The result of the provision of public services is issued in accordance with the standard of public services in accordance with Annex 2k to these Rules.
If there are grounds for refusal to provide a public service provided for by the standard of public service, the service provider sends a response to the service recipient indicating the reasons for the refusal.
If the service recipient eliminates the reasons for the refusal to provide the state service, the service recipient applies again to receive the state service in accordance with the procedure established by these Rules.
The service provider ensures that data on the stage of the provision of public services is entered into the information system for monitoring the provision of public services.
Chapter 3. The procedure for appealing decisions, actions (inaction) of the service provider and (or) its officials on the provision of public services
Appeal against decisions, actions (inaction) of the service provider and (or) its officials, on the provision of public services, the complaint is filed to the head of the service provider or the akims of the cities of Nur-Sultan, Almaty and Shymkent, districts and cities of regional significance (hereinafter-Akim) at the addresses specified in the standard of public services in accordance with Annex 2k to these Rules.
The complaint is submitted in writing by mail or on purpose through the office of the service provider, or the akimat of the cities of Nur-Sultan, Almaty and Shymkent, districts and cities of regional significance (hereinafter-the akimat).
Confirmation of acceptance of the complaint is its registration (stamp, incoming number and date) in the office of the service provider, or akimat, indicating the name and initials of the person who accepted the complaint, the date and place of receipt of the response to the complaint.
The complaint of the service recipient received by the service provider or the akim is subject to consideration within 5 (five) working days from the date of its registration.
When applying through the portal, information about the appeal procedure can be obtained by calling the Unified Contact Center "1414", 8-800-080-7777. When sending a complaint through the portal to the service recipient, information about the request is available from the "personal account", which is updated during the processing of the request by the service provider (marks on delivery, registration, execution, response on consideration or refusal of consideration).
In case of disagreement with the results of the rendered public service, the service recipient submits a complaint to the authorized body for the assessment and control of the quality of the provision of public services.
The complaint of the service recipient, received by the authorized body for the assessment and control of the quality of public services, is subject to consideration within 15 (fifteen) working days from the date of its registration.
In cases of disagreement with the results of the rendered state service, the service recipient applies to the court in accordance with the procedure established by the legislation of the Republic of Kazakhstan.
Appendix 1 to the Rules
for the Provision of Public services
" Assignment of social assistance
to certain categories
of needy citizens by
decisions of local
representative bodies"
Form
Application for the assignment of social assistance to certain categories of citizens in need by decisions of local representative bodies
To the head
of the local executive body
of the city of republican significance,
districts and cities of regional significance
____________________________
(locality, district, region)
Statement
Surname:______________________________________________________
Name: ________________________________________________________________
Patronymic (if any)____________________________________________
date of birth "____" _____________ _____ year
status: ______________________________________________________________