Appendix 25
to the Rules for Organizing
the state registration
of civil status acts, making Changes,
restoring, canceling
civil status records
Standard of the state service
"Registration of death, including making changes, additions and corrections to the civil status records"
1
Name of the service provider
MIO of the cities of Nur-Sultan, Almaty and Shymkent, districts and cities of regional significance (hereinafter-the service provider)
2
Methods of providing public services (access channels)
1) through the service provider;
2) MIO of districts in the city, cities of district significance, akims of settlements, villages, rural districts;
3) State Corporation;
4) through the portal.
3
Term of rendering of the state service
The deadline for registering a death is 1 (one) business day;
making changes, additions and corrections to the record of the civil status act - 5 (five) working days;
in the absence of an official record in the Civil Registry Office, the term of rendering the service is extended by no more than 15 (fifteen) calendar days, with the notification of the service recipient within 3 (three) calendar days (if the term of consideration of the application received through the State Corporation is extended, the result of rendering the state service is sent by the service provider to the State Corporation);
when submitting via the portal, a notification confirming the acceptance of the application and setting the date of issue of the death certificate is sent to the personal account within 1 (one) business day;
The maximum allowed waiting time for the delivery of a package of documents is 20 (twenty) minutes.
The maximum allowed service time of the service recipient is 20 (twenty) minutes.
4
Form of public service provision
Electronic/paper
5
The result of the provision of public services
1) death certificate or certificate, repeated death certificate with amendments, additions and corrections;
2) a reasoned response about the refusal to provide a public service.
The form of providing the result of the provision of public services: paper, electronic when a certificate of death is sent, a reasoned refusal when submitting an application through the portal.
6
The amount of payment charged to the service recipient for the provision of public services, and the methods of its collection in cases provided for by the legislation of the Republic of Kazakhstan
1) state registration of death is free of charge;
They are exempt from paying the state fee for the registration of civil status acts upon presentation of supporting documents:
1) individuals - for issuing certificates to them when changing, supplementing, restoring and correcting civil status records in connection with errors made during the registration of civil status acts;
2) individuals-for issuing them repeated or replacing previously issued death certificates of relatives;
7
Working hours
1) the service provider – from Monday to Friday inclusive from 09.00 to 17.30 hours, a break from 13.00 to 14.30 hours, except weekends and holidays.
The state service is provided on a first-come, first-served basis, without prior appointment and accelerated service;
2) State Corporation - from Monday to Saturday inclusive, in accordance with the established work schedule from 9-00 to 20-00 hours without a lunch break, except for Sundays and public holidays, according to labor legislation.
Reception is carried out in the order of "electronic" queue, without accelerated service, it is possible to book an electronic queue through the portal;
3) the portal-around the clock, with the exception of technical breaks associated with the repair work (when the service recipient applies after the end of working hours, on weekends and holidays, the application is accepted and the result of the provision of public services is issued on the next working day).
8
List of documents required for the provision of public services
1) application for state registration of death in the form according to Annex 26 to the Rules;
2) information about the document of the established form of death, issued by a medical organization;
3) the identity card of the deceased (if available, in the absence of an identity card of the deceased, specify the reasons in the application);
4) a notarized power of attorney, if the representative of the service recipient applies;
5) in the case of registration of death on the basis of a court decision-information about a court decision that has entered into legal force to establish the fact of death or to declare a person dead;
6) military ID card of the deceased (if available);
7) if necessary (if the last name and / or patronymic of the service recipient is not related), a document confirming the close relationship.
List of necessary documents for making changes, additions and corrections to the death certificate:
1) application for amendments, additions and corrections in the form according to Annex 24 to the Rules;
2) an identity document (for identification purposes);
3) the original of the certificate of state registration of the act of civil status, which is subject to exchange in connection with the introduction of changes, additions and corrections to the record of the act of civil status, in case of loss of the original certificate, indicate its loss and information about the registration of the act of civil status;
4) a document confirming the existence of grounds for making changes, additions and corrections to the record of the civil status act;
5) a notarized power of attorney, if the representative of the service recipient applies.
When accessing the portal:
1) an electronic application, certified by the EDS of the service recipient or certified by a one-time password, in the case of registration and connection of the subscriber number of the service recipient provided by the mobile operator to the portal account;
2) information about the data of the identity document and the military ticket of the deceased (if available, the original is handed over to the registration authority, in the absence of an identity card of the deceased, the application must indicate the reasons);
3) if necessary, an electronic copy of the document confirming the close relationship.
9
Grounds for refusal to provide public services established by the legislation of the Republic of Kazakhstan
1) establishing the unreliability of the documents submitted by the service recipient for receiving the state service, and (or) the data (information) contained therein;
2) non-compliance of the service recipient and (or) the submitted materials, data and information required for the provision of public services with the requirements of the Code of the Republic of Kazakhstan "On Marriage (Matrimony) and Family", the Laws of the Republic of Kazakhstan "On Identity Documents" and "On National Registers of Identification Numbers".
The laws of the Republic of Kazakhstan may establish other grounds for refusal to provide public services.
10
Other requirements, taking into account the specifics of the provision of public services, including those provided in electronic form and through a State corporation
Service recipients who, in accordance with the procedure established by law, have a complete or partial loss of the ability or ability to carry out self-service, independently move, navigate, receive documents for the provision of public services is made by an employee of a State Corporation with departure at the place of residence by contacting through a Single contact Center 1414, 8 800 080 777.
The service recipient has the opportunity to receive the state service in electronic form through the portal, provided that the EDS is available.
The service recipient has the opportunity to obtain information about the procedure and status of the provision of public services in the remote access mode through the" personal account " of the portal, the reference services of the service provider, as well as the Single Contact Center "1414", 8-800-080-7777.