Annex 17
to the Rules for Organizing the state
registration of civil status acts,
making Changes, restoring,
canceling
civil status records
Standard of the state service
" Registration of divorce (matrimony), including making changes, additions and corrections to the civil status records"
1
Name of the service provider
MIO of the cities of Nur-Sultan and Almaty, Shymkent, districts and cities of regional significance (hereinafter-the service provider)
2
Methods of providing public services (access channels)
1) through the service provider;
2) MIO of districts in the city, cities of district significance, akims of settlements, villages, rural districts;
3) State Corporation;
4) through the portal.
3
Term of public service provision
state registration of divorce (matrimony) by mutual consent of spouses who do not have minor children is provided after a month from the date of filing the application. The period begins on the day following the submission of the application and expires on the corresponding day of the following month. If this number falls on a non-working day, then the day of the end of the term is considered to be the next working day. The monthly period cannot be shortened;
state registration of the dissolution of marriage (matrimony) on the basis of: a court decision that has entered into legal force on the recognition of the spouse as missing or incapacitated, as well as a court verdict on the conviction of the spouse for committing a crime to imprisonment for a period of at least three years - 45 (forty-five) calendar days (the day of admission is not included in the term of rendering the state service), with notification within a week from the date of receipt of the application of the spouse who is in custody, or the guardian of the incapacitated spouse or the guardian of the property of the recognized missing spouse;
making changes, additions and corrections to the record of the civil status act - 5 (five) working days;
in the absence of an official record in the Civil Registry Office, the term of rendering the service is extended for no more than 15 (fifteen) calendar days, with the notification of the service recipient within 3 (three) calendar days (if the term of consideration of the application received through the State Corporation is extended, the result of rendering the state service is sent by the service provider to the State Corporation);
when submitting via the portal, a notification of confirmation of acceptance of the application is sent to the personal account within 1 (one) business day;
The maximum allowed waiting time for the delivery of a package of documents is 20 (twenty) minutes.
The maximum allowed service time of the service recipient is 20 (twenty) minutes.
4
Form of public service provision
Electronic/Paper
5
The result of the provision of public services
1) certificate of state registration of divorce (matrimony), repeated certificate of state registration of divorce (matrimony);
2) a reasoned response about the refusal to provide a public service.
The form of providing the result of the provision of public services: paper, electronic, when a certificate of divorce (matrimony) is sent, a reasoned refusal when submitting an application through the portal.
6
The amount of payment charged to the service recipient for the provision of public services, and the methods of its collection in cases provided for by the legislation of the Republic of Kazakhstan
1) by mutual consent of spouses who do not have minor children-2 MCI;
2) on the basis of a court decision with persons recognized as missing, incapacitated or convicted of committing a crime to imprisonment for a term of at least three years-0.1 MCI;
3) for the issuance of a certificate in connection with the change, addition, correction and restoration of the record of the act of divorce (matrimony) - 0.5 MCI.
They are exempt from paying the state fee for the registration of civil status acts upon presentation of supporting documents:
1) participants and invalids of the Great Patriotic War and persons equated to them on benefits and guarantees, persons awarded orders and medals of the former USSR for selfless work and impeccable military service in the rear during the Great Patriotic War, persons who worked (served) at least six months from June 22, 1941 to May 9, 1945 and not awarded orders and medals of the former USSR for selfless work and impeccable military service in the rear during the Great Patriotic War, disabled people, as well as one of the parents of a disabled child from childhood, a disabled child, guardians( trustees), state organizations - for the registration and issuance of repeated birth certificates;
2) individuals - for issuing certificates to them when changing, supplementing, restoring and correcting civil status records in connection with errors made during the registration of civil status acts.
7
Work schedule
1) the service provider – from Monday to Friday inclusive from 09.00 to 17.30 hours, a break from 13.00 to 14.30 hours, except weekends and holidays.
The state service is provided on a first-come, first-served basis, without prior appointment and accelerated service;
2) State Corporation - from Monday to Saturday inclusive, in accordance with the established work schedule from 9-00 to 20-00 hours without a lunch break, except for Sundays and public holidays, according to labor legislation.
Reception is carried out in the order of "electronic" queue, without accelerated service, it is possible to book an electronic queue through the portal;
3) the portal-around the clock, with the exception of technical breaks associated with the repair work (when the service recipient applies after the end of working hours, on weekends and holidays, the application is accepted and the result of the provision of public services is issued on the next working day).
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List of documents required for the provision of public services
1) application for state registration of divorce (matrimony) in the form according to Appendix 18 or 19 to the Rules, depending on the basis of the divorce (matrimony).);
2) an identity document (for identification purposes);
3) certificate of marriage (matrimony);
4) a document confirming the payment of the state fee to the budget;
5) information about the court's decision that has entered into legal force to recognize the spouse as missing or incapacitated, or the court's verdict on the conviction of the spouse (s) for committing a crime to imprisonment for a term of at least three years;
6) a notarized power of attorney, if the representative of the service recipient applies.
The list of necessary documents for making changes, additions and corrections to the act record on the dissolution of marriage (matrimony):
1) application for amendments, additions and corrections in the form according to Annex 24 to the Rules;
2) an identity document (for identification purposes);
3) the original of the certificate of state registration of the act of civil status, which is subject to exchange in connection with the introduction of changes, additions and corrections to the record of the act of civil status, in case of loss of the original certificate, indicate its loss and information about the registration of the act of civil status;
4) a document confirming the existence of grounds for making changes, additions and corrections to the record of the civil status act;
5) a notarized power of attorney, if the representative of the service recipient applies.
When applying to the portal for registration of divorce (matrimony) by mutual consent of spouses who do not have minor children:
1) an electronic application, certified by the EDS of the service recipient or certified by a one-time password, in the case of registration and connection of the subscriber number of the service recipient provided by the mobile operator to the portal account;
2) information on the registration of civil status acts.
9
Grounds for refusal to provide public services established by the legislation of the Republic of Kazakhstan
1) establishing the unreliability of the documents submitted by the service recipient for receiving the state service, and (or) the data (information) contained therein;
2) non-compliance of the service recipient and (or) the submitted materials, data and information required for the provision of public services with the requirements of the Code of the Republic of Kazakhstan "On Marriage (Matrimony) and Family", the Laws of the Republic of Kazakhstan "On Identity Documents" and "On National Registers of Identification Numbers", these Rules;
3) when applying for state registration of divorce (matrimony) on the basis of a joint application of the spouses through a representative
The laws of the Republic of Kazakhstan may establish other grounds for refusal to provide public services.
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Other requirements, taking into account the specifics of the provision of public services, including those provided in electronic form and through a State corporation
Customers with in the manner prescribed by law full or partial loss of the ability or capacity to exercise self, to move independently, to focus, documents acceptance for rendering the state service is performed by an employee of the State Corporation with departure at the place of residence by applying through a Single contact center 1414, 8 800 080 777.
Service recipient has a possibility of receipt of the state service electronically through the portal, subject to the availability of the EDS.
The service recipient has the opportunity to obtain information about the procedure and status of the provision of public services in the remote access mode through the" personal account " of the portal, the reference services of the service provider, as well as the Single Contact Center "1414", 8-800-080-7777.