Standard of the state service
" Issuance of a certificate confirming the applicant
's (family's) membership in the recipients of targeted social assistance"
Chapter 1. General provisions
State service "Issuance of a certificate confirming that the applicant (family) belongs to the recipients of targeted social assistance" (hereinafter referred to as the state service).
The state service standard was developed by the Ministry of Labor and Social Protection of the Population of the Republic of Kazakhstan (hereinafter – the Ministry).
The state service is provided by the local executive bodies of the cities of Nur-Sultan, Almaty and Shymkent, districts and cities of regional significance, and by the akims of the village, village, and rural district (hereinafter referred to as the service provider).
Acceptance of the application and issuance of the result of the provision of public services are carried out through:
1) non-profit joint-stock Company " State Corporation "Government for Citizens "(hereinafter-the State Corporation);
2) the service provider;
3) e-government web portal: www.egov.kz (hereinafter-the portal);
4) The Employment Center (hereinafter referred to as the Center).
Chapter 2. Procedure for the provision of public services
Term of public service provision:
1) from the date of delivery of the package of documents to the State Corporation, the service provider, the portal and the Center – 15 minutes;
2) the maximum allowed waiting time for the delivery of a package of documents is 15 minutes;
3) the maximum allowed service time is 20 minutes.
Form of public service provision: paper and / or electronic (fully automated).
The result of the provision of public services: a certificate confirming the affiliation (or lack of affiliation) of the service recipient to the recipients of targeted social assistance.
The form of providing the result of the provision of public services: paper and (or) electronic.
The state service is provided free of charge to individuals (hereinafter referred to as the service recipient).
Work schedule:
1) service provider-posted on the Internet resource www.enbek.gov.kz, section " Public services";
2) akim of the rural district - from Monday to Friday inclusive from 9.00 to 18.00 hours, with a lunch break from 13.00 to 14.00 hours, except weekends and holidays according to the Labor Code of the Republic of Kazakhstan.
Acceptance of the application and issuance of the result of the provision of public services: from 9.00 to 17.30 hours with a lunch break from 13.00 to 14.30 hours.
The state service is provided on a first-come, first-served basis without prior appointment and accelerated service;
3) State Corporation – from Monday to Saturday inclusive, in accordance with the work schedule from 9.00 to 20.00 hours without a lunch break, except on Sundays and public holidays, according to the Labor Code of the Republic of Kazakhstan.
Reception is carried out in the order of the electronic queue, at the place of registration of the service recipient, without accelerated service, it is possible to book an electronic queue through the portal.
4) portal-around the clock, with the exception of technical interruptions associated with the repair work;
5) The Center – from 8.30, 9.00 hours to 18.00, 18.30 hours with a lunch break from 12.30, 13.00 hours to 14.00, 14.30 hours according to the Labor Code of the Republic of Kazakhstan;
Acceptance of applications and issuance of the result of the provision of public services from 9.00 to 17.30 hours with a lunch break from 13.00 to 14.30 hours.
The public service is provided on a first-come, first-served basis, without prior appointment and accelerated service.
The service recipient (or its representative under a notarized power of attorney), when applying for the provision of public services, provides an application in the form in accordance with Annex 1 to this standard of public services and the following documents:
to the service provider, the Center or the State Corporation: a document certifying the identity of the service recipient (for identification purposes).
The submission of an identity document of the service recipient is not required when confirming the information contained in the specified document by the state information system.
To the portal:
request in the form of an electronic document certified by the electronic digital signature of the service recipient or a one-time password, in the case of registration and connection of the subscriber number of the service recipient provided by the mobile operator to the portal account;
electronic request of third parties, subject to the consent of the subject, provided from the user's account on the e-government web portal, as well as by means of the subject's mobile subscriber number registered on the e-government web portal, by transmitting a one-time password or by sending a short text message as a response to the notification of the e-government web portal.
The service provider receives the information of the identity document specified in the request from the relevant state information systems through the gateway of the "electronic government".
The service provider, the State Corporation receives the written consent of the service recipient to use the information that constitutes a legally protected secret contained in information systems in the provision of public services, unless otherwise provided by the laws of the Republic of Kazakhstan.
When submitting a request through the portal - in the" personal account " of the service recipient, the status of acceptance of the request for the provision of public services is displayed.
In cases where the service recipient provides an incomplete package of documents in accordance with the list provided for in paragraph 9 of this standard of public services, an employee of a State Corporation shall issue a receipt for refusal to accept documents in the form in accordance with Annex 2, in the Center in the form in accordance with Annex 3 to this standard of public services.
10-1. The service provider refuses to provide the state service in connection with the establishment of the unreliability of the documents submitted by the service recipient for receiving the state service, and (or) the data (information) contained therein.
10-2. If the service recipient eliminates the reasons for the refusal to provide the state service, the service recipient applies again to receive the state service in accordance with the procedure established by this Standard.
Chapter 3. Procedure for appealing decisions, actions (inaction) of the service provider and (or) its officials, the Center, the State Corporation and (or) its employees on the provision of public services
Appeal against decisions, actions (omissions) of the service provider and (or) its officials, the Center for the Provision of Public Services the complaint is filed to the head of the service provider at the addresses specified in paragraph 14 of this standard of public services.
The complaint is submitted in writing by mail or on purpose through the office of the service provider, or the akimat of the cities of Astana, Almaty and Shymkent, districts and cities of regional significance (hereinafter-the akimat).
Confirmation of acceptance of the complaint is its registration (stamp, incoming number and date) in the office of the service provider, or akimat, indicating the name and initials of the person who accepted the complaint, the date and place of receipt of the response to the complaint.
In case of incorrect service by an employee of a State corporation or Center, a complaint is filed to the head of the State Corporation or Center. Confirmation of acceptance of the complaint in the office of the State Corporation, the Center received both on purpose and by mail, is its registration (the stamp, incoming number and date of registration are put on the second copy of the complaint or in the cover letter to the complaint).
When sending a complaint through the portal to the service recipient, information about the request is available from the "personal account", which is updated during the processing of the request by the service provider (marks on delivery, registration, execution, response on consideration or refusal of consideration).
The complaint of the service recipient received by the service provider, the Ministry, the Center or the State Corporation is subject to consideration within 5 (five) working days from the date of its registration. A reasoned response on the results of the consideration of the complaint is sent to the service recipient by mail or issued on purpose in the office of the service provider, the Center or the State Corporation.
In case of disagreement with the results of the rendered public service, the service recipient submits a complaint to the authorized body for the assessment and control of the quality of public services.
The complaint of the service recipient, received by the authorized body for the assessment and control of the quality of public services, is subject to consideration within 15 (fifteen) working days from the date of its registration.
In cases of disagreement with the results of the rendered state service, the service recipient applies to the court in accordance with the procedure established by the legislation of the Republic of Kazakhstan.
Chapter 4. Other requirements, taking into account the specifics of the provision of public services, including those provided in electronic form and through a State corporation
Service recipients who, in accordance with the procedure established by law, have a complete or partial loss of the ability or ability to perform self-service, independently move around, navigate, receive documents for the provision of public services by an employee of a State Corporation with departure at the place of residence by contacting through a Single contact Center 1414, 8 800 080 7777.
Addresses of places where public services are provided are posted on Internet resources:
1) Ministries – www.enbek.gov.kz, section " Public services";
2) State Corporation – www.gov4c.kz.
The service recipient has the opportunity to obtain information about the status of the provision of public services through the reference services of the service provider, as well as the Unified Contact Center "1414", 8-800-080-7777.
Appendix 1
to the Public Service standard