Report about your businessState Institution "Office of the akim of Kosaralsky rural district of Fedorovsky district" on the provision of public services for 12 months of 2020

1. General provisions.

1) Information about the service provider

         1. State institution "Akim's OfficeKosaralsky rural Okrug of Fedorovsky district " (hereinafter referred to as the Office of the akim of Kosaralsky rural Okrug) is a state bodyRepublics      Kazakhstan, providing  information and analytical, organizational, legal and material and technical support for the activities of the akim.

         2. The office of the akim of Kosaralsky rural district has no departments and operates in accordance   with the Legislation of the Republic of Kazakhstan.    The Constitution    and   laws  of the Republic of Kazakhstan, acts of the President   and  Governments  Republics  Of the Republic of Kazakhstan, other regulatory legal acts, aswell as this Regulation, re-organization and abolition are carried out in accordance with the legislation of the Republic of Kazakhstan.

3. The office of the akim of the Kosaralsky rural districtis a legal entity in the organizational and legal form of a state institution, has seals and stamps  with   its   name in the    state language,       forms of the established   sample,   in   accordance   with the legislation of the Republic of Kazakhstan, invoices in the treasury bodies.

4. The office of the akim of the Kosaralsky rural district entersпает  into civil relations on its own behalf.

5. The office of the akim of the Kosaralsky rural district has the right to act as a party to civil  relations  on  behalf  of the state,  if it is authorized to do soin accordance with the legislation.

6. Akim of Kosaralsky rural district issues decisions and orders.

         7. Structure and staffing limit of the Akim's OfficeThey are approved in accordance with the current legislation of the Kosaralsky Rural District.

          8. Location of the legalentity: Republic of MoldovaKazakhstan, Kostanay region, Fedorovsky district, villageKenaralstreetMachine operators, building 2, tel. 87144295818, 87144295785, e-mail: kosaralfed@mail.kz

         9.  Full name of the state agencya - state institution " Akim's OfficeKosaralsky rural okrug of the Fedorovsky district".

          10. The regulation is a constituent documentOffice of the akim of Kosaralsky rural district.

         11. Financing    activities      is carried out from the state budget.

          12. The Office of the Akim of the Kosaralsky rural District is prohibited fromentering into contractual relations   with   субъектами  business entities    on   the following issues:     performing duties that are functions of the state institution "Akim's Office of Kosaralsky rural district of Fedorovsky district".

2) Information about public services:

number of public services

17

-number of public services provided through the State Corporation "Government for Citizens"

11

number of public services provided on a free and (or) paid basis

10 – free of charge;

4-paid;

3-paid / free

of charge number of public services rendered in paper and (or) electronic form

13-electronic/

paper,

4-electronic

number of approved standards and regulations of public services

1-standard

16-rules

3) Information on the most popular public services:

In the first 12 months of 2020 госу, 26 public services were rendered, which is 38% less than in 2019 (42 public services were rendered in the same period of 2019).

Among them:

 "Acquisition of rights to land plots that are in state ownership, which does not require bidding (contests, auctions)" -4;

"Providing free transportation to общеобразовательным организацand from general education institutions for children living in remote rural areas" -21;

"Issue of a certificate confirming that the applicant (family) belongs to the recipients of targeted social assistance" - 1;

The most popular public services - "Providing free transportation to общеобразовательным организацand from general education institutions for children living in remote rural areas"

2. Working with service recipients

1) Information about the sources and places of access of information on the procedure for rendering public services:

To ensure equal access of the population to public services for the official Andthe Internet-Rnurse akimat of Fedorovsky district, in the section "Fundpublic services" tab in the "Public services provided by the apparatus of the akim of the rural districts," GU "akim Kazarenkova rural district" is available  standards, the rules  of public services, contact ttelefony of uslugomthe user, through which you can receive information on the procedure for the provision of public services.

In the building of the akim's office, stands with regulatory legal acts, information and reference materials on the provision of public services are setup, and responsible officials are identified for the high-quality provision of public services.

2) Information on public discussions of draft public service standards

According to Article 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public services", public discussions of draft standards of public services are not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts , cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts.

3) Activities aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.). other)

During 2020, the Akim's office conducted 1,1 explanatory events to improve the quality ofpublic services, including 3 gatheringsand 8 meetings.

Coverage of public awareness-raising activities to improve the quality of public services - 396 human.

3. Activities aimed at improving the processes of providing public services.

1) Results of optimization and automation of public service delivery processes

The results of optimization and automation of public service delivery processes have a positive impact on the quality of their delivery. The procedure for providing public services is simplified, and time limits and administrative barriers in the process of providing public services are reduced.

2) Activities aimed at improving the skills of employees in the provision of public services

In order to improve the professional skills of specialists providing public services, classes on universal legal education are held, where topical topics are discussed, and specialists also take partin district seminars.

The number of persons who have completed advanced training courses in the provision of public services is0.

4. Quality control of the provision of public services

1) Information on complaints from service recipients regarding the provision of public services.

During the reporting period, complaints from service recipients regarding the provision of public services to the office of the  akim of the rural district were not received and were not considered.

2) Results of internal control over the quality of public services rendered.

   Withthe structural division of the akim's office of the Fedorovsky district, inState Institution "Akim's Office of Kosaralsky rural district of Fedorovsky district" planned and conducted one internal control event.

According to the results of control measures, no violations were detected.

3) Results of quality control over the provision of public services carried out by the authorized body for evaluating and controlling the quality of public services.

4) The results of public monitoring of the quality of public services were not carried out by the authorized body for assessing and controlling the quality of public services in the State Institutionwas not carried out

.

Public monitoring of the quality of public services was not carried out in the office of the akim of the rural district.

5. Prospects for further efficiency and increasing satisfaction of service recipients with the quality of public services rendered.

The main directions of improving the quality of public services are their automation and transfer to a State corporation. In general, there is a positive trend in the provision of public services to increase the number of services provided through the State Corporation and the "e-government portal".

The work aimed at improving the quality of public services provided, fully focusing on the needs of the population as a consumer of public services, will continue. 70% of the economically active population of the rural district has EDS, which are updated at the end of their working life.

The target indicator of a state body in the field of providing public services is an increase in the percentage of public services rendered in electronic format through a State Corporation and the "e-government portal". There is also an increase in the number of economically active people with EDS up to 85 percent.