Report
about the activities of the State Institution "Office of the Akim of the Peshkovsky rural district of the Fedorovsky district" on the provision of public services
for 12 months of 2020
1. General provisions.
1) Information about the service provider
1. The state Institution "Apparatus of the Akim of Peshkovsky rural district of Fedorovsky district" is a state body of the Republic of Kazakhstan that provides information and analytical, organizational and legal, and material and technical support for the activities of the akim.
2. The state Institution "Apparatus of Akim of Peshkovsky rural district of Fedorovsky district" has no departments, carries out its activities in accordance with the Constitution and laws of the Republic of Kazakhstan, acts of the President and the Government of the Republic of Kazakhstan, other regulatory legal acts, as well as this Regulation.
3. The state institution "The Office of the Akim of the Peshkovsky rural district of the Fedorovsky district" is a legal entity in the organizational and legal form of the state institution, has seals and stamps with its name in the state language, forms of the established sample, in accordance with the legislation of the Republic of Kazakhstan accounts in the treasury bodies.
4. The state institution "The Office of the Akim of the Peshkovsky rural district of the Fedorovsky district" enters into civil relations on its own behalf.
5. The state institution "The Office of the Akim of the Peshkovsky rural district of the Fedorovsky District" has the right to act as a party to civil relations on behalf of the state, if it is authorized to do so in accordance with the legislation.
6. The structure and the limit of the staff number of the State Institution "The Office of the Akim of the Peshkovsky rural district of the Fedorovsky district" are approved in accordance with the current legislation.
7. Location of the legal entity: Republic of Kazakhstan, Kostanay region, Fedorovsky district, Peshkovka village, Lenin Street, 77. Tel. 8 (714-42) 93-5-65 (fax), 8 (714-42) 93-4-42, 8 (714-42) 79-0-20, e-mail: peshkovkafed@mail.kz
8. The full name of the state body is the state institution "Apparatus of the Akim of the Peshkovsky rural district of the Fedorovsky district".
9. This Regulation is the constituent document of the state institution "Apparatus of the Akim of the Peshkovsky rural District of the Fedorovsky District".
10. Financing of the activities of the state institution "The Office of the Akim of the Peshkovsky rural district of the Fedorovsky district" is carried out from the state budget.
11. The state institution "Apparatus of the Akim of the Peshkovsky rural District of the Fedorovsky District" is prohibited from entering into contractual relations with business entities for the performance of duties that are the functions of the state institution "Apparatus of the Akim of the Peshkovsky Rural District of the Fedorovsky District".
If the state institution "The Office of the Akim of the Peshkovsky rural District of the Fedorovsky District" is granted the right to carry out income-generating activities by legislative acts, then the income received from such activities is directed to the state budget income.
2) Information about public services:
number of public services
17
the number of public services provided through the State Corporation "Government for Citizens»
11
the number of public services provided on a free and (or) paid basis
10-free of charge;
4-paid;
3-paid/free
the number of public services rendered in paper and (or) electronic form
13-electronic/
paper version,
4-electronic (fully automated)
number of approved rules and standards for public services
1-standard,
16-rules
3) Information about the most popular public services:
For 12 months of 2020, 26,229 public services were provided, which is 217% more than in 2019 (for the same period of 2019, 12,106 public services). Of these:
in the state body-55 or 0.2% of the total (in 2019 – 25 or 0.2%),
- through the PSC-39 state services or 0.1% of the total volume (in 2019 – 42 or 0.3%),
through the e-government portal - 26,135 state services or 99.6% (in 2019 – 12039 or 99.4%).
The most popular service was "Issuing a certificate confirming that the applicant (family) belongs to the recipients of targeted social assistance" 26,135 services were provided, or 99 % of the total volume of services provided.
2. Working with service recipients
1) Information on the sources and places of access to information on the procedure for the provision of public services:
Information about the procedure for providing public services, Rules and Standards, are posted on information stands in the building of the State Institution "Office of the Akim of Peshkovsky rural district of Fedorovsky district" and on the official Internet resource of the Akimat of Fedorovsky district https://www.gov.kz " kostanay-fedotov-audany-akimat
The section" Public services " contains links to the Law of the Republic of Kazakhstan "On Public Services", the Register of Public Services provided to individuals and legal entities, the list of public services provided by state institutions of the district, standards, rules of public services, contact numbers of state bodies-service providers, through which you can get information about the procedure for providing public services, and you can also get through the Unified Contact Center for the provision of public services by phone 1414, 8-800-080-77-77.
2) Information on public discussions of draft public service standards
According to Article 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", holding public discussions of draft standards of public services is not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, mayors of districts in the city, cities of district significance, settlements, villages, rural districts.
3) Activities aimed at ensuring transparency in the process of providing public services (awareness-raising activities, seminars, meetings, interviews, etc.). other)
In order to ensure the transparency of the process of providing public services in 2020, 25 meetings and meetings were held on the organization of work on the provision of public services, which were attended by 776 people.
3. Activities to improve the processes of providing public services.
1) Results of optimization and automation of public service delivery processes
The results of optimization and automation of the processes of rendering public services have a positive impact on the quality of their provision. In order to optimize and reduce administrative procedures, work continued in 2020 on the transfer of public services to an electronic format. With the organizational assistance of service providers, in order to ensure public access to services, the work of the "Mobile PSC" continues to operate. This made it possible to create a sustainable infrastructure for both providing services to consumers and for internal monitoring.
2) Activities aimed at improving the skills of employees in the provision of public services
In order to improve the professional skills of specialists providing public services, classes are held that address current topics, specialists take part in working with the e-government web portal, and also take part in regional seminars.
In 2020, one specialist completed advanced training courses on the provision of public services.
Professional development of civil servants of the akim's office is carried out on the basis of the Schedule of professional Development of civil servants of the Regional Center for Retraining and Advanced Training of Civil Servants of the Akimat of Kostanay region.
4. Control over the quality of public services
1) Information on complaints of service recipients regarding the provision of public services.
During the reporting period, complaints from service recipients on the provision of public services were not received by the akim's office and were not considered.
2) The results of internal control over the quality of public services.
According to the results of internal control over the quality of the provision of public services for the reporting period, no violations of the established deadlines for the provision of services were revealed.
3) The results of the quality control of the provision of public services carried out by the authorized body for the assessment and control of the quality of the provision of public services.
Control over the quality of the provision of public services by the authorized body for the assessment and control of the quality of the provision of public services in 2020 was not carried out.
4) The results of public monitoring of the quality of public services.
Public monitoring of the quality of public services in the State Institution "Office of the Akim of the Peshkovsky rural district of the Fedorovsky district" was not carried out.
5. Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services.
The main directions of improving the quality of public services are their automation and transfer to a State corporation. In general, in the field of public services, there is a positive trend towards an increase in the number of services provided through the State Corporation and the "e-government portal".
The target indicator of the state body in the field of public services is to increase the share of public services rendered in electronic format and without violating deadlines, as well as to provide EDS to 97 % of the economically active population.
The work aimed at improving the quality of public services provided, fully focusing on the needs of the population as a consumer of public services, will continue.