In accordance with subparagraph 1) of Article 10 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", I ORDER:
1. Approve the attached Rules for the provision of public services "Assignment of housing assistance".
2. The Committee for Construction and Housing and Communal Services of the Ministry of Industry and Infrastructure Development of the Republic of Kazakhstan in accordance with the procedure established by law to provide:
1) state registration of this order in the Ministry of Justice of the Republic of Kazakhstan;
2) placement of this order on the Internet resource of the Ministry of Industry and Infrastructure Development of the Republic of Kazakhstan.
3. Control over the execution of this order shall be entrusted to the supervising Vice-Minister of Industry and Infrastructure Development of the Republic of Kazakhstan.
4. This order shall enter into force upon the expiration of ten calendar days after the date of its first official publication.
Acting
Minister of Industry and Infrastructure Development
of the Republic of Kazakhstan K. Uskenbayev
"AGREED"
Ministry of Digital Development, Innovation
and the aerospace industry
Republic of Kazakhstan
Approved by Order
No. 539 of October 16 , 2020
Rules for the provision of public services "Assignment of housing assistance"
Chapter 1. General provisions
1. These Rules for the provision of public services "Assignment of Housing assistance" (hereinafter referred to as the Rules) have been developed in accordance with subparagraph 1) of Article 10 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services" (hereinafter referred to as the Law) and determine the procedure for assigning housing assistance.
2. The state service is provided free of charge to individuals (hereinafter referred to as the service recipient) in accordance with the requirements of the Law of the Republic of Kazakhstan dated April 16, 1997 "On Housing Relations", Resolution of the Government of the Republic of Kazakhstan dated December 30, 2009 No. 2314 "On approval of the Rules for providing housing assistance" and these Rules.
3. The assignment of housing assistance (hereinafter referred to as the state service) is provided by the local executive bodies of the cities of Nur-Sultan, Almaty and Shymkent, districts and cities of regional significance (hereinafter referred to as the service provider).
Chapter 2. Procedure for obtaining public services
4. The service recipient for receiving the state service sends the Service Provider through the web portal of "electronic government" www.egov.kz (hereinafter referred to as the portal) or Non–profit Joint Stock Company "State Corporation "Government for Citizens" (hereinafter referred to as the State Corporation) application with documents in the form according to Appendix 1 to these Rules.
5. The list of basic requirements for the provision of public services, including the characteristics of the process, form, content and result of the provision, as well as other information, taking into account the specifics of the provision of public services, are set out in accordance with Annex 2 to these Rules in the form of a standard of public services.
In case of contacting the service recipient through the portal, the status of acceptance of a request for a public service is sent to the "personal account".
6. List of documents required for the provision of public services when the service recipient (or his representative under a notarized power of attorney) applies:
1) to a state corporation:
application in the form according to Annex 1 to these Rules;
the identity document of the applicant (the original is submitted to identify the identity of the service recipient);
documents confirming family income (with the exception of information obtained from the relevant state information systems);
a certificate from the place of work or a certificate of registration as an unemployed person (with the exception of information obtained from the relevant state information systems);
information about child support and other dependents;
bank account;
invoices on the amount of monthly contributions for the maintenance of a residential house (residential building);
utility bills;
receipt-an invoice for telecommunications services or a copy of the contract for the provision of communication services;
an invoice on the amount of rent for the use of a dwelling rented by a local executive body in a private housing fund, presented by a local executive body;
2) to the portal:
request in the form of an electronic document certified by the service recipient's EDS;
electronic copy of documents confirming family income;
an electronic copy of a certificate from the place of work or a certificate of registration as an unemployed person;
electronic copy of information about child support and other dependents;
electronic copy of the bank account;
an electronic copy of the invoice on the amount of monthly contributions for the maintenance of a residential building (residential building);
an electronic copy of the utility bill;
an electronic copy of the receipt-an invoice for telecommunications services or a copy of the contract for the provision of communication services;
an electronic copy of the invoice on the amount of rent for the use of housing rented by the local executive body in a private housing fund, presented by the local executive body.
The reclamation of documents not provided for in this paragraph is not allowed.
Upon repeated application, the family (citizen) (or his representative under a notarized power of attorney) submits only supporting documents on family income and utility bills.
Information about identity documents; about the state registration (re-registration) of a legal entity; about the state registration of an individual entrepreneur; information about the license, license fee; provided to the service provider from information systems through the gateway of "electronic government".
The Service Recipient consents to the use of information constituting a legally protected secret contained in information systems.
When accepting documents through a State Corporation, the service recipient is issued a receipt for the receipt of the relevant documents.
7. If the service recipient provides an incomplete package of documents according to the list provided for in paragraph 6 of these Rules, an employee of the State Corporation issues a receipt for refusal to accept documents in accordance with Annex 3 to these Rules.
8. The term of rendering the state service is 8 (eight) working days.
9. Actions of structural divisions (employees) of the service provider in the process of rendering public services:
1) the office of the service provider registers the application with the documents specified in paragraph 6 of these Rules on the day of their receipt.
If the service recipient applies after the end of working hours, on weekends and holidays, according to the labor legislation of the Republic of Kazakhstan, the application is accepted and the result of the provision of public services is issued on the following working day;
2) the responsible contractor of the service provider considers the application with documents for compliance with the requirements of these Rules within 2 (two) working days.
If the service recipient submits an incomplete package of documents, the responsible executor of the service provider within two working days from the date of registration of the submitted documents specified in paragraph 6 of these Rules prepares a reasoned refusal to further consider the application signed by the EDS of the head of the service provider and sends it to the "personal account" of the service recipient or through a State Corporation.
When the service recipient provides a full package of documents, the responsible contractor of the service provider checks the compliance of the information specified in the documents required for the provision of public services within 5 (five) working days.
3) the responsible executor of the service provider, based on the results of consideration of the application with documents, draws up a notification on the appointment of housing assistance or a reasoned refusal signed by the EDS of the head of the service provider and sends it through the "personal account" of the service recipient or a State Corporation within 1 (one) working day.
10. The issuance of ready-made documents through a State Corporation is carried out upon presentation of an identity document (or its representative under a notarized power of attorney).
11. In accordance with subparagraph 11) of paragraph 2 of Article 5 of the Law, the service provider ensures that data is entered into the information system for monitoring the provision of public services on the stage of provision of public services in accordance with the procedure established by the authorized body in the field of informatization.
12. The service provider refuses to provide public services on the following grounds:
1) establishing the unreliability of the documents submitted by the service recipient for receiving the state service, and (or) the data (information) contained therein;
2) non-compliance of the service recipient and (or) the submitted materials, objects, data and information necessary for the provision of public services with the requirements established in these Rules;
3) in relation to the service recipient, there is a court decision (verdict) that has entered into legal force on the prohibition of activities or certain types of activities requiring the receipt of a certain public service;
4) in relation to the service recipient, there is a court decision that has entered into legal force, on the basis of which the service recipient is deprived of a special right related to receiving a public service.
Chapter 3. The procedure for appealing decisions, actions (inaction) of the service provider and (or) its officials on the provision of public services
13. Complaints are submitted to the head of the service provider or the authorized body in the field of housing relations (hereinafter referred to as the authorized body) or to the blog of the head of the authorized body (the "Blog of the head of the authorized body" page).