1) Information about the service provider.
GU "Department of Natural Resources and Environmental Management of the Akimat of Kostanay region" (hereinafter – Management)It is a state body that carries out management in the fields of forestry, hunting, fishing, water management, specially protected natural territories, environmental protection and other objects of the animal and plant world, activities are carried out in accordance with the Constitution and laws of the Republic of Kazakhstan, acts of the President and Government of the Republic of Kazakhstan, Akimat, other regulatory legal acts, financing of activities Management is carried out from the regional budget.
The Management Structure includes 11 subordinate state institutions.
2) Information about public services.
The Department provides 8 services:
1. Issuance of a permit for the use of wildlife.
Issuance of conclusions of the state environmental expertise carried out by local executive bodies".
Issuance of environmental impact permits for Category II facilities.
Issuance of a logging and forest ticket.
Issuance of a permit for the development of mineral deposits".
Registration of the contract of pledge of the right of subsurface use for exploration, extraction of common minerals.
Issuance of a conclusion on the absence or insignificance of minerals in the subsurface under the site of the upcoming development."
"Issuance of a prospecting license."
7 public services are provided directly Management, one state service "Issuance of a logging and forest ticket" is carried out by subordinate Management organizations.
6 state services are implemented free of charge and 2 on a paid/free basis–the state service "Issuance of a permit for the use of wildlife" and "Issuance of a license for prospecting".
The number of public services rendered in 2021 amounted to -4298 of them electronically -4298, in paper form - 0, which is 100% of the services rendered electronically.
When providing public services, the Department's employees are guided by the Law of the Republic of Kazakhstan "On Public Services" dated April 15, 2013 No. 88-V and approved standards.
Due to the lack of appeals, 2 state services were not in demand in 2021:
Issuance of a permit for the development of mineral deposits".
Registration of the contract of pledge of the right of subsurface use for exploration, extraction of common minerals.
3) Information about the most popular public services.
Based on the analysis, the most popular public services in 2021 are:
- Issuance of a permit for the use of wildlife;
- Issuance of conclusions of the state environmental expertise carried out by local executive bodies."
- Issuance of environmental impact permits for Category II facilities.
- Issuance of a logging and forest ticket.
1) Information about the sources and places of access to information on the procedure for the provision of public services.
In order to informatize the population, up-to-date information on the procedure for the provision of public services provided by the Department is posted on the official Internet resource of the state body, social networks Instagram, Feesbuk, in Contact, as well as on an information stand, in a place accessible to the public. The Department has developed brochures and booklets.
2) Information on public discussions of draft standards of public services.
In accordance with paragraph 1 of Article 15 of the Law of the Republic of Kazakhstan "On Public Services", the public discussion of draft standards of public services is conducted in order to take into account comments and suggestions of individuals and legal entities whose rights, freedoms and legitimate interests are affected by the standards of public services. In this connection, the staff of the Department on an ongoing basis conducts explanatory work with service recipients regarding the possibility of discussing draft standards on the portal of the electronic government of the Republic of Kazakhstan e.gov.kz , as well as on the official Internet resource of the central state body responsible for the development of the public service standard.
At the same time, we note that the Office has not received any proposals for making additions or changes to the draft standards.
3) Measures aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
In order to improve the process of providing public services, employees of the Department take an active part in various events (seminars, round tables, meetings, etc.) in the field of public services. Conducts explanatory activities, practical and methodological assistance in the provision of public services. At the same time, when applying, service recipients receive qualified advice on the procedure for providing public services.Also, in 2022, the Department plans to carry out a number of measures aimed at ensuring transparency in the process of providing public services.
1) Results of optimization and automation of the processes of rendering public services.
8 public services provided by the Department are automated, the result of the public service is issued electronically. All 8 types of public services have been optimized – the delivery time has been reduced, the package of documents required to receive public services has been reduced to a minimum, etc. The results of optimization and automation of the processes of rendering public services have a positive effect on the quality of their provision - the process of rendering public services is simplified and accelerated, administrative barriers are reduced.
2) Measures aimed at improving the skills of employees in the provision of public services.
Employees of the Department responsible for the provision of public services increase their knowledge by studying relevant Laws, rules, guidelines, standards of public services. In order to improve the quality of public services, 59 explanatory events were held in 12 months of 2021, covering the population of 36,490.
At the same time, for 2022, it is planned to hold a number of events (round tables, meetings, seminars, etc.) to study the current legislation, with the involvement of representatives of the Department of the Agency of the Republic of Kazakhstan for Public Service Affairs of the Department of Informatization, Public Services and Archives of the Akimat of Kostanay region. Also, according to the schedule, it is planned to improve the skills of employees in the branch of the Republican State-owned enterprise "Academy of Public Administration under the President of the Republic of Kazakhstan".
3) Regulatory and legal improvement of the processes of rendering public services.
So, in 2020, the order of the Minister of Agriculture of the Republic of Kazakhstan dated January 26, 2015 No. 18-02/40 "On approval of the forms of a logging ticket and a forest ticket, the rules for their accounting, storage, filling and issuance" is set out in the wording of the Minister of Ecology, Geology and Natural Resources of the Republic of Kazakhstan dated June 01, 2020 No. 128, the standard was approved state services "Issuance of a logging and forest ticket".
The Order of the Minister of Ecology, Geology and Natural Resources of the Republic of Kazakhstan dated August 9, 2021 No. 317 approved the rules "On approval of the Rules for conducting state environmental expertise". The Order of the Minister of Ecology, Geology and Natural Resources of the Republic of Kazakhstan dated August 9, 2021 No. 319 approved the rules On approving the Rules for Issuing environmental permits, submitting a declaration on environmental impact, as well as forms of environmental permit forms for impact and the procedure for filling them out."
The Order of the Minister of Investment and Development of the Republic of Kazakhstan dated May 23, 2018 No. 367 "On approval of the Rules for Issuing Permits for the Development of Mineral Deposits" is set out in the wording of the Minister of Ecology, Geology and Natural Resources of the Republic of Kazakhstan dated May 18, 2020 No. 110, the standards of public services "Issuance of permits for the development of mineral deposits" were approved, "Issuance of an opinion on the absence or insignificance of minerals in the subsoil under the site of the upcoming development."
Order of the Minister of Industry and Infrastructure Development of the Republic of Kazakhstan dated May 30, 2020 No. 323 "On Approval of the Rules for the Provision of Public Services in the Field of Subsoil Use, with the Exception of Hydrocarbons and Uranium, and on Amendments and Additions to the Order of the Minister for Investment and Development of the Republic of Kazakhstan dated May 17, 2018 No. 339 "On approval of the Rules for filing and consideration of applications for the issuance of licenses for prospecting", the standard of state services "Issuance of licenses for prospecting" and "Registration of the contract of pledge of the right of subsoil use for exploration, extraction of common minerals" was approved.
The order of I.O.The Minister of Agriculture of the Republic of Kazakhstan dated December 19, 2014 No. 18-04/675 "On approval of the Rules for issuing permits for the use of wildlife" is set out in the wording of the Minister of Ecology, Geology and Natural Resources of the Republic of Kazakhstan dated August 26, 2020 No. 203-o, the standard of public services "Issuance of permits for the use of wildlife" was approved.
1) Information on complaints of service recipients regarding the provision of public services.
There were no complaints regarding the provision of public services provided by the Department during the reporting period.
2) The results of internal control over the quality of public services.
The absence of complaints and comments from service recipients is the result of ongoing work on the quality of public services.
3) The results of the quality control of the provision of public services conducted by the authorized body for the assessment and control of the quality of public services.
In order to ensure control over the quality of public services, the Department provides on a monthly basis a report on the work on internal state control over the quality of public services to the Department of Informatization, Provision of Public Services and Archives of the Akimat of Kostanay region.
4) The results of public monitoring of the quality of public services.
Public monitoring of the quality of public services was not carried out during the reporting period.
For the further effective work of the Department for the Provision of Public Services, as well as in order to increase the satisfaction of service recipients with the quality of public services, it is planned in 2022:
- to carry out activities aimed at studying the current legislation, including with the involvement of representatives of the Department of the Agency of the Republic of Kazakhstan for Civil Service Affairs;
- take the necessary measures for the timely provision of public services;
- to carry out work on an ongoing basis to inform service recipients about the procedure for the provision of public services provided by the Department;
- to send specialists responsible for the provision of public services to advanced training courses, according to the schedule;
- conducting a public discussion of this report;
- timely implementation of measures to improve the quality of public services provided by the plan for 2022 approved by the head of the Department.