Annual report on the activities of the Department of rags of the state institution "Office of the mayor of Sarykol district" on the provision of public services for 2019.
Generalities.
Information about the service provider.
The Department of civil registry office SI "akim's Apparatus of Sarykol area» located at: Republic of Kazakhstan, Kostanay region, Sarykol district, Sarykol village, Tauelsizdik street, 72, index 111600. Contact phone number 8(71451) 23-0-48.
2) Information about public services.
According to the approved standards of public services in 2019, the rags Department provided 1516 public services.
- The Department of rags of the state institution "Office of the mayor of Sarykol district" in the field of civil registration in 2019 provided 9
types of public services that can be obtained:
- through JSC "Government for citizens" (PSC);
- via the e-government portal;
- through a government Agency.
In 2019, the rags Department provided 1,516 public services in the field of civil registration. Of these, 110 public services were provided directly through the State body, 1325-services were provided through JSC "Government for citizens" (PSC), 81 - public services were provided through the e-government portal. 608 civil status acts were drawn up by type
Including:
- State service "birth Registration, including changes, additions and corrections" - 256.
- State service "registration of death, including changes, additions and corrections" - 204.
- "Registration of marriage, including changes, additions and corrections" - 105.
- "Registration of divorce, including amendments, additions and corrections" - 119
- "Registration of establishment of paternity, including changes, additions and corrections" -52.
- "Registration Of changes to the full name, including changes, additions and corrections" - 6.
- The state service "Issuance of repeated documents and certificates" was 769, 758 of them - PSC, 11-PEP.
According to the results of 2019, there were no public services rendered in violation of the deadlines.
There were no complaints about the provision of public services.
Working with service recipients.
1) to inform service recipients about the procedure for providing public services, the Department has a stand "Public services", which contains normative legal acts regulating the provision of public services
2) Information about public discussions of draft standards of public services.
2) Measures aimed at ensuring transparency in the process of providing public services (explanatory works, seminars, meetings, interviews, etc.).
Control over the quality of public services.
1) Information about complaints of service recipients regarding the provision of public services (Appendix).
There were no complaints from service recipients regarding the provision of public services in 2019.
2) Results of internal control over the quality of public services.
The deadlines for providing public services were not violated.
3) Results of control over the quality of public services rendered, conducted by the authorized body for assessment and control over the quality of public services rendered.
Head of the rags Department Yu. V. Lyakhova