Report on the activities of the State Institution "Department of Architecture, Urban Planning and Construction of Mendykarinsky district" on the provision of public services for 2021.
General provisions
1) Information about the service provider: The State Institution "Department of Architecture, Urban Planning and Construction of Mendykarinsky district" (hereinafter – the Department) ensures the implementation of state policy in the provision of public services in the field of architectural and urban development. Legal address: Borovskoye village, Korolev Street, house 5. Contact details: 8(71443)2-45-24; 8 (71443) 2-42-33.
2) Information about public services: in accordance with the register of public services approved by the Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK, the Department provides the following types of public services:
"Issuance of a certificate to determine the address of real estate objects on the territory of the Republic of Kazakhstan";
"Provision of source materials for the development of construction and reconstruction projects (redevelopment and re-equipment)";
"Approval of the sketch (draft design)";
"Issuance of a decision to carry out a complex of works on the postutilization of objects (demolition of buildings)";
Issuance of a permit to raise money;
Issuance of an account statement of an agreement on equity participation in housing construction
In 2021, the Department provided 84688 public services, of which MIO-0, PSC-222, PEP-84466, of which:
- Issuance of a certificate to determine the address of real estate objects on the territory of the Republic of Kazakhstan -84616 (PSC - 222, PEP - 84394);
- Provision of raw materials for the development of construction and reconstruction projects (redevelopment and re-equipment)" -37 (PEP);
- Approval of the sketch (draft design) – 18 (PEP);
-"Issuance of a decision to carry out a complex of works on the postutilization of objects (demolition of buildings)" -17 (PEP);
- Issuance of a permit to attract money from shareholders – did not turn out to be;
- Issuance of an account statement of an agreement on equity participation in housing construction – did not turn out.
All public services are provided to individuals and legal entities on a free basis. The form of rendering state servants is partially automated and automated.
3) The most popular service for 2021 is the state service "Issuance of a certificate for determining the address of real estate objects in the territory of the Republic of Kazakhstan". The service was provided to individuals and legal entities 84,616 times, including through PSC - 222, PEP - 84394.
Working with service recipients
1) To inform service recipients about the procedure for the provision of public services, the Department has a stand "Public Services", which contains regulatory legal acts regulating the provision of public services. Also, in order to inform service recipients about the procedure for the provision of public services, standards and regulations of public services are posted on the official Internet resource of the Akimat of Mendykarinsky district in the section of the State Institution "Department of Architecture, Urban Planning and Construction of Mendykarinsky district", live broadcasts are conducted, through social networks, to inform the population about the procedure for the provision of public services.
2) In accordance with paragraphs 1 and 2 of Article 10 of the Law of the Republic of Kazakhstan dated April 15, 2013 No. 88-V "On Public Services", the development of standards and regulations for public services is within the competence of the central state bodies.
3) Specialists providing public services, for convenience, assist service recipients in obtaining public services in electronic format through the portal of "Electronic Government" and the Non-profit Joint Stock Company "State Corporation "Government for Citizens".
Activities to improve the processes of providing public services
The result of optimization and automation of the process of rendering the state service "Issuance of a decision to carry out a complex of works on the postutilization of objects (demolition of buildings)" was the transfer of the receipt of documents and the issuance of results on an alternative basis through E-licensing.
In 2021, employees of the department did not take advanced training courses in the provision of public services.
Regulatory and legal improvement of the processes of rendering public services in 2021 was not carried out.
Control over the quality of public services
In 2021, service recipients did not complain about the actions (inaction) of officials of the Department for the Provision of Public Services.
According to the results of internal control conducted in 2021, no violations of legislation in the provision of public services were revealed.
According to the results of the inspection by the authorized body for the assessment and control of the quality of public services conducted in 2021, 2 facts of violation of the deadlines for the provision of public services were revealed. To eliminate the causes, a re-examination of the standards and regulations of public services was carried out in order to prevent violations of the legislation on public services.
4. One of the criteria for evaluating the effectiveness is the timely and high-quality provision of services, increasing the level of satisfaction of citizens. Monthly monitoring and reporting of public services is conducted. There were no complaints about the quality of public services provided to the specialists of the department.
Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services
In 2021, 99.7% of services were provided in electronic form. In 2022, it is planned to achieve an indicator of the share of public services rendered in electronic form of 99.9%. Also, in order to popularize electronic types of public services, it is planned to publish articles, hold "round tables", explanatory events.