Activity Report
State Institution "Department of Economy and Budget Planning of Mendykarinsky district" on the provision of public services for 2020
1. General provisions
1) Information about the service provider.
The State institution "Department of Economy and Budget Planning of Mendykarinsky District" (hereinafter referred to as the Department) is a state body of the Republic of Kazakhstan that performs the functions of local state administration in the field of economy and budget planning. The mission of the state institution "Department of Economy and Budget Planning of Mendykarinsky district" is to promote the development and improvement of state policy in the field of economy and budget planning.
Legal address: Borovskoye village, Korolev Street, 5.
Contact details: 8 (714-43) 2-45-72. E-mail – mendikara.kostanay.gov.kz
2) Information about public services:
in accordance with the Decree of the Government of the Republic of Kazakhstan dated September 18, 2013 No. 983 "On approval of the Register of Public Services", the Department provides 1 type of public services: "Provision of social support measures to specialists in the field of health, education, social security, culture, sports and agro-industrial complex, civil servants of the offices of village akims, rural districts who arrived to work and live in rural settlements".
In 2020, the total number of public services rendered was 48, including 0 through the service provider, and 48 through the PSC.
- services provided on a free basis-1, on a paid basis-0;
- services rendered in paper form-0; electronic form-1;
3) Information about the most popular public services:
The Department of Economy and Budget Planning provides 1 state service - "Provision of social support measures to specialists in the field of health, education, social security, culture, sports and agro-industrial complex, civil servants of the offices of village akims, rural districts who have arrived to work and live in rural localities".
2. Working with service recipients
1) To inform service recipients about the procedure for providing public services, an information stand is equipped in the lobby of the Department building, where regulatory legal acts regulating the provision of public services are placed. The information is also available on the Internet resource of the Akimat of Mendykarinsky district - www. mendikara.kostanay.gov.kz. Phone number of the unified contact center for the provision of public services: 1414.
2) information on the procedure for the provision of public services is posted on the Internet resource of the akimat of Mendykarinsky district, and explanatory work is also carried out during the personal reception.
3. Activities to improve the processes of providing public services
1) Public services are automated. Information on the provision of social support measures to specialists is entered in the database of the information system IS "ARM PSC" GO. Monthly monitoring of the rendered public services is carried out, which are provided to the department of internal control, monitoring of public services.
2) In 2020, an employee of the Department took advanced training courses in the provision of public services.
4. Control over the quality of public services
1) In 2020, service recipients did not complain about the actions (inaction) of officials of the Department for the Provision of Public Services.
2) Control over the quality of the provision of public services by the authorized body for the assessment and control of the quality of the provision of public services was not carried out.
3). One of the criteria for evaluating efficiency is the timely and high-quality provision of services, increasing the level of satisfaction of citizens. According to the results of 2020, the terms of violation of the provision of public services were not revealed. Monthly monitoring and reporting of public services is conducted. There were no complaints about the quality of public services provided to the specialists of the Department.
5. Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services
The Ministry of National Economy in 2020 made changes and additions to the Rules for Providing Social Support Measures, where it is planned to:
- budget loans are provided to specialists in the field of health, education, social security, culture, sports, agro-industrial complex and civil servants of the offices of village akims, rural districts, who arrived to work and live in rural settlements, for the purchase or construction of housing in tenge for up to fifteen years at a remuneration rate of 0.01 % per annum;
- the local executive body of the district for the upcoming period forms a list of popular specialties in the field of health, education, social security, culture, sports, agro-industrial complex and civil servants of the offices of the akims of villages, settlements, rural districts (hereinafter-the list), which is posted on the Internet resource of the akimat of the district and provided to the non-profit joint-stock company "State Corporation "Government for Citizens".
- information about identity documents, certificates of state registration of marriage (matrimony), information about registration at the place of residence, information about the absence (presence) of real estate in the service recipient and his (her) spouse (s) and children, about the right to use the land plot provided for housing construction in the name of the service recipient, information about work, information about the presence of a post-secondary, technical diploma, an employee of a state corporation or a service provider receives professional and/or higher education from the relevant state information systems through the gateway of "electronic government".
- social support measures are provided to service recipients who do not have outstanding overdue debts on previously issued loans (at the time of consideration of the documents specified in paragraph 10 of these Rules), as well as in the absence of arrears for the last 2 (two) years of more than 90 (ninety) calendar days.
In order to popularize electronic types of public services, it is planned to publish articles, hold public hearings, and hold explanatory events.