General provisions
Information about the service provider - GU "Department of Culture of Akimat of Kostanay region".
2) Information about public services:
- number of public services - 3;
- the number of public services provided through a State corporation "Government for citizens" - 0;
- the number of public services provided on a free and (or) paid basis - 3;
- the number of public services provided in paper and (or) electronic form - 2, electronic - 1;
- the number of approved subordinate regulatory legal acts defining the procedure for the provision of public services – 3.
Information about the most in-demand public services - the most in-demand public service is the "Issuance of a permit for the installation of memorial plaques."
Working with service recipients:
1) Information about sources and places of access to information on the procedure for the provision of public services - an Internet resource and information stand of the State Institution "Department of Culture of the Akimat of Kostanay region", the portal of electronic government.
2) Information on public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services.
Activities aimed at ensuring transparency in the process of providing public services (explanatory works, seminars, meetings, interviews, etc.– - in 2020, 7 awareness-raising events were held, the coverage of the population was 1,112 people. Videos have been created about ways to receive public services, publications in print and electronic media, official Internet resources of the State Institution "Department of Culture of the Akimat of Kostanay region", accounts of subordinate institutions in social networks. booklets have been published, infographics have been developed, as well as a live performance on social networks.
Activities to improve the processes of providing public services.
1) Results of optimization and automation of the processes of rendering public services - the Department of Culture has made proposals to the Ministry of Culture and Sports for full automation of the State Institution "Issuance of permits for the installation of memorial plaques".
2) Measures aimed at improving the skills of employees in the provision of public services – legal comprehensive education was conducted for specialists providing public services.
Regulatory and legal improvement of the processes of rendering public services - the Department of Culture has made proposals to the Ministry of Culture and Sports to amend the Rules for the provision of the State Institution "Issuance of permits for the installation of memorial plaques" (regarding the timing).
Control over the quality of public services.
1) Information about complaints of service recipients regarding the provision of public services – no complaints were received in 2020.
2) The results of internal control over the quality of public services - the number of applications received - 18; the number of services rendered in the state agency - 4 (individuals - 1, legal entities – 3), motivated refusals - 2; the number of services rendered through the portal "electronic licensing" – 3 (individuals - 1, legal entities - 2), motivated refusals - 1; all public services provided on time, there are no complaints and violations.
3) The results of the quality control of the provision of public services conducted by the authorized body for the assessment and control of the quality of public services.
The results of public monitoring of the quality of public services.
Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services - continuation of information and explanatory work, initiation of proposals to the Ministry of Culture and Sports on full automation of the State Institution "Issuance of permits for the installation of memorial plaques", legal education and advanced training of specialists providing public services