Report on the activities of the state institution
"Akim's Office of Aidarli rural District"
on the provision of public services for 2022
General provisions
1) Information about the service provider:
In accordance with the Register of Public Services (Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK)The state institution "Akim's Office of Aidarli rural District" (hereinafter – Akim's Office) provides 14 types of public services.
Location Akim's office providing public services (address, phone): Kostanay region, Karasu district, Aidarli rural district, Aidarli village, Sovetskaya Street, house 22, contact phones: 8-714-48-28-9-17
In 2022, the number of public services rendered amounted to 19, including through the service provider -19, through the E-license -0.
2) Information about public services:
number of public services–14 services;
the number of public services provided through the State Corporation "Government for Citizens" - 14 services;
the number of public services provided on a free and (or) paid basis–14 public services;
the number of public services provided in paper and (or) electronic form - 14 public services;
the number of approved subordinate regulatory legal acts defining the procedure for the provision of public services is 14.
3) Information about the most popular public services:
Acquisition of rights to state-owned land plots that do not require bidding (contests, auctions);
Working with service recipients:
1) Information about the sources and places of access to information on the procedure for the provision of public services:
Information on the procedure for the provision of public services provided in the Akim's Office is posted on the official websites of the akimat of the Karasu district www.karasu.kostanay .gov in the "Public services" section. As changes are made to the subordinate regulatory legal acts defining the procedure for the provision of public services, this section on the website is updated. The information is also posted in the lobby of the Akim's Office in a public place.
2) Information on public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services: not available.
3) Activities aimed at ensuring transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.):
In order to create conditions for the identification of facts or actions leading to offenses in the Akim's Office, a "helpline" 87144828917 is organized and operates, through which citizens have the opportunity to report such facts. A specialized box "For comments, suggestions and responses" is installed in accessible places for visitors. A feedback system has been established with the population by holding personal receptions by the head of the Akim's Office.
To raise awareness of the population about the possibilities of obtaining public services in the media for 2022, 1 publication was published (August 25, 2022, No. 34 (4084) in the district newspaper "Karasu Oniri", an article "Online services" was published
Also on a permanent basis on the official website of the Akimat of the Apparatus www.karasu.kostanay.gov materials on the provision of public services are published.
Activities to improve the processes of providing public services
1) The results of optimization and automation of public service delivery processes are not available.
2) Measures aimed at improving the skills of employees in the provision of public services:
On an ongoing basis, explanatory work is carried out with employees on the public services provided, the main provisions of the Laws of the Republic of Kazakhstan "On Combating Corruption", "Administrative Procedural and Procedural Code" are regularly highlighted in the classes of the School of Legal Knowledge. In order to clarify the legislation of the Republic of Kazakhstan in the field of public services in 2022, 48 meetings were held with the population on the provision of public services.
The training of civil servants in advanced training courses is regularly provided.
3) Regulatory and legal improvement of the processes of rendering public services: according to the current legislation of the Republic of Kazakhstan.
Control over the quality of public services:
1) Information on complaints of service recipients regarding the provision of public services (appendix):complaints regarding the provision of public services have not been received from the service recipient.
2) Results of internal control over the quality of public services: public services are provided in accordance with subordinate regulatory legal acts defining the procedure for the provision of public services. During the specified period of time, the violation of the order and timing of the provision of public services by the Akim's Office has not been established.
3) The results of the quality control of the provision of public services conducted by the authorized body for the assessment and control of the quality of public services:
4)Results of public monitoring of the quality of evidence
public services: not conducted.
Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services: work in this area continues and is under constant control.