Report on the activities of the state institution of the KSU "Employment Center of the Akimat of the Karasu district"
on the provision of public services
1) Information about the service provider:
According to the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", public service is one of the forms of implementation of individual state functions carried out individually at the request of service recipients and aimed at realizing their rights, freedoms and legitimate interests, providing them with appropriate tangible or intangible benefits. According to the Register of Public Services approved by the Decree of the Government of the Republic of Kazakhstan dated September 18, 2013 No. 983,
KSU "Employment Center of Akimat of Karasu district" is a direct service provider.
Location of the KSU "Employment Center of the Akimat of the Karasu district" providing public services: Karasu village, 68 Isakov Street, contact phone numbers: 87145222058.
In 2021, the number of public services rendered was 205, the State Corporation - 0, the web portal of "electronic government" - 0.
2) Information about public services:
number of public services - 4 services;
the number of public services provided through the State Corporation "Government for Citizens" - 4 services;
the number of public services provided on a free and (or) paid basis - 4 public services are provided free of charge;
the number of public services rendered in paper and (or) electronic form - 4 public services;
the number of approved subordinate regulatory legal acts defining the procedure for the provision of public services-4.
1) Information on sources and places of access to information on the procedure for the provision of public services:
Information on the procedure for the provision of public services provided in the KSU "Employment Center of the Akimat of Karasu district" is posted on the official websites of the Akimat in the section "Public Services". As changes are made to the subordinate regulatory legal acts defining the procedure for the provision of public services, this section on the website is updated. The information is also posted on the information stand of the KSU "Employment Center of the Akimat of the Karasu district".
2) Information on public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services: According to Article 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", public discussions of draft standards of public services are not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional values, akims of districts in the city, cities of district significance, settlements, villages, rural districts..
3) Measures aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.):
In order to create conditions for identifying facts or actions leading to offenses in the employment center, a "helpline" 87145222058 is organized and operates, through which citizens have the opportunity to report such facts. There is a self-service corner in the KSU "Employment Center of the Akimat of the Karasu district", there are also video surveillance cameras.
Materials on the provision of public services are published on an ongoing basis on the official website.
1) Results of optimization and automation of the processes of rendering public services - The results of optimization and automation of the processes of rendering public services have a positive impact on the quality of their provision. The procedure for the provision of public services is simplified, deadlines and administrative barriers in the process of providing public services are reduced.
2) Measures aimed at improving the skills of employees in the provision of public services:
In order to improve the professional qualifications of specialists providing public services, classes on legal general education are held, where topical topics are considered, specialists take part in seminars on working with the integrated information system of public service centers.
3) Regulatory and legal improvement of the processes of rendering public services: according to the current legislation of the Republic of Kazakhstan.
1) Information on complaints of service recipients on the provision of public services (appendix): During the reporting period, complaints from service recipients on the provision of public services were not received and were not considered.
2) Results of internal control over the quality of public services:
According to the results of control measures, no violations were detected, recommendations were given.
3) The results of the quality control of the provision of public services conducted by the authorized body for the assessment and control of the quality of public services:
On June 24, 2021, the head of the Department of internal control, monitoring of the quality of public services and information technologies of the office of the akim of the Karasu district conducted a control event for compliance with legislation in the field of public services for the period 2021.
Based on the results of the audit, the following recommendations are given:
- to keep under constant control the timely and high-quality provision of public services;
- to take special control over the provision of monthly reports on public services rendered in the office of the akim of the Karasu district";
- to hold a seminar-meeting with employees on the results of a control event in the relations of the KSU "Employment Center of the Akimat of the Karasu district" for compliance with legislation in the field of public services.
Work on the implementation of the above recommendations is underway.
4) Results of public monitoring of the quality of provision
public services: Public monitoring of the quality of public services in the employment center was not carried out