Appendix 2
to the Order of the Minister of Economy and Budget Planning of the Republic of Kazakhstan
dated June 25, 2013 No. 193
Report on the activities of the state institution"Office of the Akim of the village of Novopavlovka" on the provision of public services for 2021
1. General provisions
1) Information about the service provider:
In accordance with the Register of Public Services (Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK), the state institution "Apprat Akim of the village of Novopavlovka" (hereinafter – GU) provides 15 types of public services
Location of the State Institution"Akim's Office of Novopavlovka village" providing public services (address, phone): Kostanay region Karasu district Novopavlovka village School lane 7, tel.8 (714-52)99-6-97.
In 2021, the number of public services rendered amounted to 1 service "(Acquisition of rights to land plots that are in state ownership that do not require bidding (contests, promotions)".
2) Information about public services:
number of public services -14 services;
the number of public services provided on a free and (or) paid basis – 7 public services are provided free of charge;
the number of public services provided in paper and (or) electronic form - 4 public services;
3) Information about the most popular public services:
Assistance to job seekers and the unemployed - 0
Assignment of social assistance to certain categories of needy citizens by decisions of local representative bodies - 0
Provision of the disabled with surdo-typhlotechnical and mandatory hygiene products -0;
Appointment of state targeted social assistance - 7;
2. Working with service recipients:
1) Information on sources and places of access to information on the procedure for the provision of public services:
Full information about the procedure for providing public services is available at the stand located in the building of the akimat of the village of Novopavlovka.
Stands with full information on the procedure for providing public services are decorated in the State Institution "Akim's Office of Novopavlovka village", a responsible official is assigned for the quality provision of public services.
In order to simplify the process of obtaining services, a self-service corner was created in the akim's office, in which everyone who applied can receive a public service in electronic form independently or with the help of a specialist.
2) Information on public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services: not available.
3) Measures aimed at ensuring transparency of the process of rendering public services (explanatory works, seminars, meetings, interviews, etc.): During 2021, with regard to the provision of public services, improving the work of a public institution in the field of public services, weekly meetings are held at the akim of the village among specialists to obtain certificates in electronic form.
In order to raise public awareness about the possibilities of obtaining public services, 1 article has been published in the media for the current period of 2021.
3. Activities to improve the processes of providing public services
1) Results of optimization and automation of the processes of rendering public services - The results of optimization and automation of the processes of rendering public services have a positive impact on the quality of their provision. The procedure for the provision of public services is simplified, deadlines and administrative barriers in the process of providing public services are reduced.
2) Measures aimed at improving the skills of employees in the provision of public services:
In order to improve the professional qualifications of specialists providing public services, classes on legal general education are held, where topical topics are considered, specialists take part in seminars on working with the integrated information system of public service centers.
Professional development of civil servants of the State Institution "Akim's Office of Novopavlovka village" is carried out on the basis of the Schedule of professional development of civil servants of the Regional Center for Retraining and Advanced Training of Civil Servants of the Akimat of Kostanay region
3) Regulatory and legal improvement of the processes of rendering public services: according to the current legislation of the Republic of Kazakhstan.
4. Quality control of public services:
1) Information on complaints of service recipients regarding the provision of public services (appendix): there were no complaints about the provision of public services from service recipients.
2) Results of internal control over the quality of public services: On an ongoing basis, internal control over the quality of public services is carried out by responsible specialists and the head of the state institution.
3) The results of the quality control of the provision of public services conducted by the authorized body for the assessment and control of the quality of public services:
According to the results of the quality control of the provision of public services conducted by the authorized body in 2021, no violations and comments were revealed..
4) Results of public monitoring of the quality of
public services: public monitoring of the quality of public services was not carried out in a public institution..
5. Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services: The main directions of improving the quality of public services are their automation and transfer to a State Corporation. In general, there is a positive trend in the provision of public services to increase the number of services provided through the State Corporation and the e-Government portal, including the issuance of licenses and permits through information systems. The work aimed at improving the quality of public services provided, fully focusing on the needs of the population as a consumer of public services will continue..