Appendix 2
to the Order of the Minister of Economy and Budget Planning of the Republic of Kazakhstan
dated June 25, 2013 No. 193
Report on the activities of the state institution "Department of Architecture, Urban Planning and Construction of the Akimat of Karasu district"
on the provision of public services
1. General provisions
1) Information about the service provider:
In accordance with the Register of Public Services (approved by the Decree of the Government of the Republic of Kazakhstan dated September 18, 2013 No. 983) The state institution "Department of Architecture, Urban Planning and Construction of the Akimat of Karasu district" (hereinafter - the Department) provides 6 types of public services.
Location of the Department providing public services (address, phone): Karasu district S.Karasu Isakov str., 76, contact phone: 22-0-78
In 2021, the number of public services rendered amounted to 195, including through a service provider - 13, a State corporation - 61, the e-government web portal - 121.
2) Information about public services:
the number of public services - 6 services;
the number of public services provided through the State Corporation "Government for Citizens" - 2 services;
the number of public services provided on a free and (or) paid basis - 6 public services are provided free of charge;
the number of public services rendered in paper and (or) electronic form - 1 public service;
the number of approved subordinate regulatory legal acts defining the procedure for the provision of public services is 6.
3) Information about the most popular public services:
- Provision of raw materials for the development of construction and reconstruction projects (redevelopment and re–equipment) - 87;
Issuance of a certificate to determine the address of real estate objects on the territory of the Republic of Kazakhstan – 61.
2. Work with service recipients:
1) Information on sources and places of access to information on the procedure for the provision of public services:
Information on the procedure for the provision of public services provided in the Department is posted on the official websites of the Akimat of Karasu district http://karasu.kostanay.gov.kz in the section "Public services". As changes are made to the subordinate regulatory legal acts defining the procedure for the provision of public services, this section on the website is updated. The information is also posted in the lobby of the administrative building of the Department and others in public places.
2) Information on public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services: not available.
3) Measures aimed at ensuring transparency of the process of rendering public services (explanatory works, seminars, meetings, interviews, etc.):
In order to create conditions for the identification of facts or actions leading to offenses in the Department, a "helpline" 22-0-78 is organized and operates, through which citizens have the opportunity to report such facts. A feedback system has been established with the population by conducting personal receptions by the head of the Department.
In order to raise public awareness about the possibilities of obtaining public services, 1 publication has been published in the mass media for the current period of 2021, according to the approved media plan.
3. Activities to improve the processes of providing public services
1) The results of optimization and automation of public service delivery processes are not available.
2) Measures aimed at improving the skills of employees in the provision of public services:
From May 11 to May 13, 2021, the chief specialist of the department took advanced training courses in the provision of public services.
On an ongoing basis, explanatory work is carried out with employees on the public services provided, the main provisions of the Laws of the Republic of Kazakhstan "On Combating Corruption", "On administrative procedures" are regularly highlighted in the classes of the School of Legal Knowledge.
3) Regulatory and legal improvement of the processes of rendering public services: according to the current legislation of the Republic of Kazakhstan.
4. Quality control of public services:
1) Information on complaints of service recipients regarding the provision of public services (appendix): there were no complaints about the provision of public services from service recipients.
2) Results of internal control over the quality of public services: public services are provided in accordance with subordinate regulatory legal acts defining the procedure for the provision of public services. For the specified period of time, the violation of the order and timing of the provision of public services by the Department has not been established.
3) The results of the quality control of the provision of public services conducted by the authorized body for the assessment and control of the quality of public services:
On July 5, 2021, the acting head of the Department of Internal Control, monitoring of the quality of public services and information Technology of the State Institution "Akim's Office of the Karasu district" conducted a control event against the Department for compliance with legislation in the field of public services, where written recommendations were given to improve the quality of public services, as well as the provision of reliable reporting information on public services rendered.
4) Results of public monitoring of the quality of provision
public services: not conducted.
5. Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services: work in this area continues and is under constant control.