Report
on the activities of the state body of the Department of Culture, Language Development, Physical Culture and Sports of the Akimat of Karasu district
on the provision of public services for 12 months of 2021
1) Information about the service provider According to the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", public service is one of the forms of implementation of individual state functions carried out individually at the request of service recipients and aimed at the realization of their rights, freedoms and legitimate interests, providing them with appropriate tangible or intangible benefits. According to the order of I.O. The Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK, the executive body of the State Institution "Department of Culture, Language Development, Physical Culture and Sports of the Akimat of the Karasu district provides one public service.
2) Information about public services: number of public services 1
number of public services provided through the State Corporation "Government for Citizens" 1
number of public services provided on a free and (or) paid basis 1 – free of charge;
number of public services rendered in paper and (or) electronic form 1 - paper
number of approved standards and regulations of public services 1 – standards
1 - regulations
3) Information about the most popular public services
In 12 months of 2021, 92 public services were provided through the state corporation PSC.
1) Information about the sources and places of access to information on the procedure for the provision of public services: In order to ensure equal access of the population to public services, links to the Law of the Republic of Kazakhstan "On Public Services", the Register of public services provided to Individuals and legal Entities are posted on the official Internet resource of the Akimat of Karasu district in the section "Public Services", list of public services provided by the state institution of the akimat of Karasu district, standards, regulations of public services, contact phone numbers of state bodies -service providers of the Department of Physical Culture and Sports of the akimat of the Karasu district, through which you can get information about the procedure for providing public services.
In the state institution of the Department of Culture, Language Development, Physical Culture and Sports of the akimat of the Karasu district, stands with regulatory legal acts, information and reference materials on the provision of public services are placed, responsible officials for the quality provision of public services are identified.
2) Information on public discussions of draft standards of public services According to Article 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services" public discussions of draft standards of public services are not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities district significance, settlements, villages, rural districts.
1) Results of optimization and automation of the processes of rendering public services The results of optimization and automation of the processes of rendering public services have a positive impact on the quality of their provision. The procedure for the provision of public services is simplified, deadlines and administrative barriers in the process of providing public services are reduced.
2) Activities aimed at improving the qualifications of employees in the field of public services In order to improve the professional qualifications of specialists providing public services, classes on legal education are held, which address current topics, specialists take part in seminars on working with the integrated information system of public service centers.
Professional development of civil servants of the Department of Physical Culture and Sports of the Akimat of Karasu district is carried out on the basis of the Schedule of professional development of civil servants of the Regional Center for Retraining and Advanced Training of Civil Servants of the Akimat of Kostanay region.
1) Information about complaints of service recipients regarding the provision of public services.
During the reporting period, complaints from service recipients on the provision of public services to the state body were not received..
The main directions of improving the quality of public services are their automation and transfer to a State Corporation. In general, there is a positive trend in the provision of public services to increase the number of services provided through the State Corporation and the e-Government portal, including the issuance of licenses and permits through information systems. The work aimed at improving the quality of public services provided, fully focusing on the needs of the population as a consumer of public services will continue.